Thoughts and Advices from Three Hospitality Professionals

Yesterday, three hospitality professionals spoke in my Human Resource Management and Hotel Operations classes. They are Jason Bretz, GM of Hilton Garden Inn Saratoga Spring (White Lodging), Ben Eberhardt, a hotel entrepreneur in Upstate NY (i.e. The Sherwood Inn), and Gil Reyes, Hotel Manager of Sheraton Syracuse University Hotel & Conference Center. While they have distinguished career paths and came from different background, they agreed on some main concepts. For example:
If you were in one of those classes, what other important information did the guest speakers present? If you are an industry professional, do you agree on these thoughts and/or advices? What else do you want to share with us?

References:
The picture was downloaded from Social Capital Management.

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