tag:blogger.com,1999:blog-5506449287103993452024-03-17T02:26:42.935-07:00Linchi Kwok, Ph.D.Hospitality/Tourism Management | Service Marketing | Information Technology Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.comBlogger775125tag:blogger.com,1999:blog-550644928710399345.post-39955129681873469942023-11-28T06:00:00.012-08:002023-11-28T06:00:00.132-08:00Coffee or Tea? What Is Trending Now<p><span style="font-family: arial;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="font-family: arial;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFgzO28dKF8NwUkANQYCI-NmtJl-m043MFDkE04JDdFizJoDU6gLkRqApSrdkXNEL10tuzXi8YBTzPEbo3TrxpYUrQxg8b9EsqHZinXjaCBHYl0lVjKd4jqpbLb9IatwyZx_KuBF_PuTfj7N-jo6PBsvUHFblEgOOvpv77E-QZxFQRPIVbBbGVR8b8v1o/s736/Coffee%20and%20Tea%20Trends%20Linchi%20Kwok.webp" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="552" data-original-width="736" height="480" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFgzO28dKF8NwUkANQYCI-NmtJl-m043MFDkE04JDdFizJoDU6gLkRqApSrdkXNEL10tuzXi8YBTzPEbo3TrxpYUrQxg8b9EsqHZinXjaCBHYl0lVjKd4jqpbLb9IatwyZx_KuBF_PuTfj7N-jo6PBsvUHFblEgOOvpv77E-QZxFQRPIVbBbGVR8b8v1o/w640-h480/Coffee%20and%20Tea%20Trends%20Linchi%20Kwok.webp" width="640" /></a></span></div><p></p><p><span style="font-family: arial;"><span style="caret-color: rgb(33, 33, 33); color: #212121;">The gross profit margin for a cup of coffee or tea can reach 95% or more for restaurants. Who doesn’t want to sell more drinks? Let’s check out the latest coffee and tea trends to ensure we stay on top.</span><span class="Apple-converted-space" style="caret-color: rgb(33, 33, 33); color: #212121;"> </span></span></p><p><span style="font-family: arial;"><b style="caret-color: rgb(33, 33, 33); color: #212121;">What’s hot in coffee?<span class="Apple-converted-space"> </span></b><span style="caret-color: rgb(33, 33, 33); color: #212121;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">According to the<span class="Apple-converted-space"> </span><a href="https://dailycoffeenews.com/2023/09/19/coffee-consumer-trends-inside-the-ncas-fall-2023-report/" originalsrc="https://dailycoffeenews.com/2023/09/19/coffee-consumer-trends-inside-the-ncas-fall-2023-report/" shash="iSZL8/Ss9SCjOIb4zVFFOGDLs8ATHyXk4+br8xJsn737CeK4mwQinmRv6lgvsr5ILACNFY28wnuMnTj6vG7M39yzkclbFjWjU+rLB6YBCRrqkr6MyIZYWXPGS2Cnojiv6zbFCEnX3GU74DXvQK5Jdly1b5UU3XO1nRnhMj7o2qQ=" style="color: #0078d7;" title="Original URL:
https://dailycoffeenews.com/2023/09/19/coffee-consumer-trends-inside-the-ncas-fall-2023-report/
Click to follow link."><i>National Coffee Data Trends Report</i>, in the fall of 2023</a>, 63% of U.S. consumers (65% in the Midwest) drank coffee within a day before they took the survey. Americans’ favorite espresso-based drinks include: <span class="Apple-converted-space"> </span></span></p><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;"><ol style="text-align: left;"><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Lattes 18%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Espresso 16%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Cappuccino 15%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Americano 11%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Mocha 9%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Macchiato 8%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Flat white 5%</span></li></ol></span><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">Vanilla is the top flavor among the 30% of coffee drinkers who drank a flavored coffee within the past week when they responded to the survey. The top preparation methods include:<span class="Apple-converted-space"> </span></span></p><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;"><ol style="text-align: left;"><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Drip coffee makers 40%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Single-cup brewers 27%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Cold brewing 16%</span></li><li><span style="caret-color: rgb(33, 33, 33); color: #212121; font-family: arial;">Espresso machines 11%</span> </li></ol></span><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">In-office coffee had increased from a low of 26% in 2021 to 36% in the fall of 2023. At-home coffee consumption was at 82%, higher than the pre-pandemic levels but slightly lower than the pandemic high (85%).<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><b><span style="font-family: arial;">How big is the tea market?<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">According to <a href="https://www.worldteanews.com/issues-trends/state-us-tea-industry-review-2022-and-look-forward-2023">the <i>2023 State of the U.S. Tea Industry Report</i></a>, the world produced 6,455 million kgs in 2021, a 50% increase from 4,299 million kgs in 2011. During the same period, the world population only grew from 7 billion to 7.9 billion. Will more consumers drink tea to sustain its supply growth?<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">Overall, the tea market is growing. The U.S. imported 4.3% more tea in 2022 than in 2021:<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-top: 0in;" type="disc"><li class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Black tea imports grew 5.1%.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Green tea imports dropped 2%.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Organic tea imports dropped about 40% (yes, 40!).<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">More consumers began drinking more tea at home during COVID-19, but tea consumption outside of home has declined after COVID.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Gen Zers and Millennials will continue drinking tea at a higher rate.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Consumers look for health and wellness benefits from food and beverages, and a variety of teas can meet such expectations.<span class="Apple-converted-space"> </span><o:p></o:p></span></li></ul><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><b><span style="font-family: arial;">Do you want to try a mixed drink of coffee and tea? <span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">It seems that younger and health-conscious customers particularly embrace the health and wellness benefits of tea. Likely because of its demographics, people in the Midwest or less diverse areas may consume more coffee than tea.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">If you cannot decide if you want coffee or tea, you may want to try a mixed drink called “YuenYeung” in Hong Kong. YuenYeung is usually made of 70% coffee and 30% Hong Kong-style milk tea, which is still popular in the area. What do you think of the mixed drink idea? Looking ahead, do you see a mixed drink of coffee, tea, and/or other flavor will gain momentum in bars and restaurants?<span class="Apple-converted-space"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"><span class="Apple-converted-space"><br /></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"><span class="Apple-converted-space">Note: This article is also available in the <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a></i>. </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"><span class="Apple-converted-space"><br /></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="font-family: arial;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiAObFZyaSxle-V3HfcPlmG69bg-SB3MsdLkQZTBu19dZkuWWg3cJdq5Ox4KyPZaXwp-eir-8tIMeTQgrb0Zzn1xvul9iCqiQHDn4UyKY_oF03-T-y5m2DIkH1jYkrsmBxWymcRlXBSeWFC6IpS306NiMfHv4CvFiryHxkJtqngI2noZmjt1CxHnTIviWc/s1500/Coffee%20and%20Tea%20Trends%20Linchi%20Kwok.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="996" data-original-width="1500" height="424" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiAObFZyaSxle-V3HfcPlmG69bg-SB3MsdLkQZTBu19dZkuWWg3cJdq5Ox4KyPZaXwp-eir-8tIMeTQgrb0Zzn1xvul9iCqiQHDn4UyKY_oF03-T-y5m2DIkH1jYkrsmBxWymcRlXBSeWFC6IpS306NiMfHv4CvFiryHxkJtqngI2noZmjt1CxHnTIviWc/w640-h424/Coffee%20and%20Tea%20Trends%20Linchi%20Kwok.jpeg" width="640" /></a></span></div><span style="font-family: arial;"><br /><span class="Apple-converted-space"><br /></span></span><p></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-36494080907154498352023-11-21T06:00:00.011-08:002023-11-21T06:00:00.145-08:00In what ways will AI affect restaurant operations? <div style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: center;"><span style="font-family: arial;"><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1JipObtkHRdQXdsPbDjrQ3Sjiryf0G5nzYI6-UppQCRDEdCcuI5KEp5b83K6D6lVw6pV0gGv4yx4opwrEi4ywLllFN1BAf-ZKA_IRIeyi8w77jPiDGUY0B3zKh2-ocMz2vT5TPvMkxzHgKMpvjuhzVFb32Yw_9dOlDxqDpcvKKXRJCX84revLnUKjT_c/s2000/AI%20Benefits%20Restaurant%20Conveyer%20Bell%20Sushi%20Linchi%20Kwok.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1334" data-original-width="2000" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1JipObtkHRdQXdsPbDjrQ3Sjiryf0G5nzYI6-UppQCRDEdCcuI5KEp5b83K6D6lVw6pV0gGv4yx4opwrEi4ywLllFN1BAf-ZKA_IRIeyi8w77jPiDGUY0B3zKh2-ocMz2vT5TPvMkxzHgKMpvjuhzVFb32Yw_9dOlDxqDpcvKKXRJCX84revLnUKjT_c/w640-h426/AI%20Benefits%20Restaurant%20Conveyer%20Bell%20Sushi%20Linchi%20Kwok.jpeg" width="640" /></a></div></span></div><div style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: left;"><span style="font-family: arial;"><span style="caret-color: rgb(33, 33, 33); color: #0e101a;"><br /></span></span></div><div style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: left;"><span style="font-family: arial;"><span style="caret-color: rgb(33, 33, 33); color: #0e101a;">A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations. </span><span style="caret-color: rgb(33, 33, 33); color: #0e101a;"> </span></span></div><div style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: left;"><span style="font-family: arial;"><span style="caret-color: rgb(33, 33, 33); color: #0e101a;"><br /></span></span><span style="font-family: arial;"><b><span style="color: #0e101a;">Menu Engineering and Quality Control <br /></span></b></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly.<span class="Apple-converted-space"> <br /></span></span></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations. For example, AI can remind a sushi chef to replace a sushi plate that has been “sitting” on the conveyor belt for too long with a more popular item. <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="font-family: arial;"><b><span style="color: #0e101a;">Consumer Experience<br /></span></b></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">AI can help restaurants create location-based, personalized marketing campaigns to reach specific and targeted customers at the right time. Then, AI-empowered chatbots, reservation, and table management systems can help restaurants answer customer inquiries, manage reservations, and optimize seating arrangements. <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">Many restaurants have already asked customers to place and track orders with an app or tablet, reducing the processing time and human errors. Consumers also feel more engaged when interacting with the app or tablet. Finally, restaurants can use AI to analyze consumer reviews for areas for improvement and consumer sentiments. <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="font-family: arial;"><b><span style="color: #0e101a;">Talent Management<br /></span></b></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">AI can help with forecasting and scheduling. Managers can generate optimal schedules and work hours based on anticipated demand. Employees will find managing food and service quality easier when AI triggers reminders for potential issues (e.g., food temperature and wait time). Finally, AI can analyze employee morale and level of engagement, enabling restaurant owners to develop more effective retention strategies.<br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="font-family: arial;"><b><span style="color: #0e101a;">Inventory Management and Cost Control<br /></span></b></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">AI can help predict demands based on historical data, weather, holidays, local events, and other factors. Moreover, AI can monitor real-time inventory. Automatic orders can be placed when inventory becomes low. A just-in-time inventory management system can help restaurant owners optimize inventory and reduce food waste. <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">Additionally, AI can help analyze energy/water usage, control lighting/AC, etc. Restaurants can also manage labor costs more efficiently with an AI-empowered talent management system. <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="font-family: arial;"><b><span style="color: #0e101a;">Other Areas<br /></span></b></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">Financial security is crucial. Besides tracking abnormal consumer behaviors and food quality issues, AI can identify suspicious transactions, too. <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;"> <br /></span></span><span style="color: #0e101a;"><span style="font-family: arial;">Is that all? What other areas do you see AI will benefit restaurant owners? </span></span></div><div style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: left;"><span style="color: #0e101a;"><span style="font-family: arial;"><br /></span></span></div><div style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: left;"><span style="color: #0e101a;"><span style="font-family: arial;">Note: This article is also available on <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a></i>. </span></span></div>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-63864490767174243172023-09-21T06:00:00.007-07:002023-09-21T06:00:00.149-07:00What opportunities do you see for the foodservice industry in 2024? Insights from Skift's State of Travel 2023.<p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijeaeiduTrf-Eq15UYcrpJbx_Hj81xM8mDbxscNot_foyB4KgBDXHNZ6HjxnjlvM3ObxqmAaa3JljxNDepgnTdtybRNQKs3stE2vC--MPtup_kYk2uIREJ1IZ0nDxXzA8i6SHKK1FRyvxrWPRL3bURj1obeKEKHsWxEXYNq_VKZmCcwZYgoBqFEUZXjes/s1200/Curbside%20Pickup%20Linchi%20Kwok%20Hospitality%20News.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="628" data-original-width="1200" height="334" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijeaeiduTrf-Eq15UYcrpJbx_Hj81xM8mDbxscNot_foyB4KgBDXHNZ6HjxnjlvM3ObxqmAaa3JljxNDepgnTdtybRNQKs3stE2vC--MPtup_kYk2uIREJ1IZ0nDxXzA8i6SHKK1FRyvxrWPRL3bURj1obeKEKHsWxEXYNq_VKZmCcwZYgoBqFEUZXjes/w640-h334/Curbside%20Pickup%20Linchi%20Kwok%20Hospitality%20News.png" width="640" /></span></a></div><p></p><p><span style="font-family: arial;"><span style="caret-color: rgb(33, 33, 33); color: #212121;">Skift Research releases the <a href="https://skift.com/insight/state-of-travel/">State of Travel 2023</a></span><span class="Apple-converted-space" style="caret-color: rgb(33, 33, 33); color: #212121;"> </span><span style="caret-color: rgb(33, 33, 33); color: #212121;">report. It shows the current state of the industry and points out the key consumer trends, among others. Drawing from those insights, we can identify new opportunities for the foodservice industry.</span><span class="Apple-converted-space" style="caret-color: rgb(33, 33, 33); color: #212121;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><b><span style="font-family: arial;">Has the industry fully recovered yet?<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">The global travel and tourism industry makes a strong comeback, surpassing the 2019 level in April 2023. Domestic travel fuels the recovery, while international travel is picking up. People begin showing interest in urban centers again.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">Meanwhile, travelers have not fully “moved out” of the pandemic travel mode yet. Many still demand flexibility, keep a shorter booking window, and want to purchase travel insurance. High inflation pushes people to choose less expensive options.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><b><span style="font-family: arial;">Consumer Trends<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><b><span style="font-family: arial;"> </span></b></p><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-top: 0in;" type="disc"><li class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Remote work may continue, boosting (bleisure) travel.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Coworking creates opportunities for hotels.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">People want to spend more on entertainment.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Affluent travelers want remarkable experiences (e.g., luxury eco-friendly accommodation, private luxury villas, etc.)<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Facing inflation, people want to cut expenses on alcohol (9%), luxury goods (9%), (dining in) restaurants (7%), and restaurant delivery (7%).<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Demand for luxury stays remains strong, significantly improving ultra-luxury hotels’ gross operating profit margin.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">More travelers want sustainability options; 42% paid extra to go green in Q1 2023. <span class="Apple-converted-space"> </span><o:p></o:p></span></li></ul><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><b><span style="font-family: arial;">Opportunities in 2024 for the Foodservice Industry<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-top: 0in;" type="disc"><li class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Mobile strategy is king when more people book everything at the last minute.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Invest in curbside pickup when consumers cut dine-in and delivery expenses (usually with higher tips and fees than curbside pickup).<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Focus on entertaining local residents and domestic travelers.<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Create special to-go or catering menus to target (a) bleisure travelers who want a meal with friends and family in a hotel and (b) remote workers who come together for meetings and teamwork.<span class="Apple-converted-space"> </span><o:p></o:p></span></li></ul><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-top: 0in;" type="disc"><li class="MsoNormal" style="color: #0e101a; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><span style="color: windowtext;">When the remote work trend continues, coworking can create opportunities for restaurants too. They</span><span class="Apple-converted-space"> </span>can rent out space for meetings, also fueling catering sales. <o:p></o:p></span></li></ul><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-top: 0in;" type="disc"><li class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Create unique dining experiences for affluent guests, e.g., a seasonable menu with extraordinary ingredients.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Blend entertainment and dining experiences for customers, e.g., a theme night.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Communicate with the customers about a restaurant’s sustainability efforts, if there are any.<span class="Apple-converted-space"> </span><o:p></o:p></span></li></ul><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">The report presents more insights and trends than above. I highlighted a few that are highly relevant to the foodservice industry. What other opportunities do you see as we are heading to 2024?</span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"><span style="font-family: arial;">Note: This report is also available in <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a>. </i></span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com1tag:blogger.com,1999:blog-550644928710399345.post-40119219172766853542023-08-24T06:00:00.001-07:002023-08-24T06:00:00.150-07:00Besides helping the environment, what other benefits can restaurants see from green food packages? <p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqGqxjggLemX8W0FIUuMqvORAVSC9U9xP-VFhsNV6lSZlyS8UDrc4tEYoG_a08wohiHaDhCuBNtI_AYFL7biPKhqcJehSsZLou8Yy7LC0Gw6kZ-di6eHeAoGZbAOdN0M_YLMt7_-1OUjdtK5REseM5yVm1G1HkGKyWpZB9h6QNf76s2OYxER0swJrtlKQ/s760/sustainable%20food%20packages%20linchi%20kwok%20research.png" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="326" data-original-width="760" height="274" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqGqxjggLemX8W0FIUuMqvORAVSC9U9xP-VFhsNV6lSZlyS8UDrc4tEYoG_a08wohiHaDhCuBNtI_AYFL7biPKhqcJehSsZLou8Yy7LC0Gw6kZ-di6eHeAoGZbAOdN0M_YLMt7_-1OUjdtK5REseM5yVm1G1HkGKyWpZB9h6QNf76s2OYxER0swJrtlKQ/w640-h274/sustainable%20food%20packages%20linchi%20kwok%20research.png" width="640" /></span></a></div><p></p><p><span style="font-family: arial;">Restaurant curbside pickup evolved from the old-fashioned takeout service and has gained momentum since COVID. Restaurateurs embrace the concept, and consumers want it. Curbside pickup will <a href="https://www.hospitalitynet.org/opinion/4110335.html" rel="noopener" target="_blank">remain an essential restaurant distribution method</a> even after the pandemic.</span></p><p><strong><em><span style="font-family: arial;">Do off-premises restaurant services add a burden to the environment? </span></em></strong></p><p><span style="font-family: arial;">The surge of restaurant off-premises services (curbside pickup, takeout, or delivery) could harm the environment because many retailers use food containers and packages made of plastic for one-time usage. Research shows that our world populations produce 130 million tons of single-use plastic a year (including more than food packages here), but in the U.S., only 8% of all plastic products get recycled.</span></p><p><span style="font-family: arial;">Some restaurants have begun using more sustainable materials in food packaging (e.g., disposable containers). Their efforts deserve a round of applause! Nevertheless, it is unclear if their good deeds can also bring them monetary rewards. For example, can green food packages help restaurants attract new and retain existing customers for the curbside pickup service?</span></p><p><strong><em><span style="font-family: arial;">The Study</span></em></strong></p><p><span style="font-family: arial;">To address those questions in mind, I worked with Dr. <a href="https://www.linkedin.com/in/michael-lin-1138583a/" rel="noopener" target="_blank">Michael Lin</a> at Hong Kong Polytechnic University on a research project. We published the results in the <a href="https://www.emerald.com/insight/content/doi/10.1108/IJCHM-01-2023-0018/full/html" rel="noopener" target="_blank"><em>International Journal of Contemporary Hospitality Management</em></a>, answering three research questions:</span></p><ol>
<li><span style="font-family: arial;">Do green food packages affect consumers’ <strong><u>purchasing decisions</u> <u>before trying</u></strong><u> </u>a restaurant’s curbside pickup service for the first time?</span></li>
<li><span style="font-family: arial;">What effects do green food packages have on consumers’ <strong><u>overall experience</u></strong> of a restaurant’s curbside pickup service <strong><u>after trying it</u></strong>?</span></li>
<li><span style="font-family: arial;">What <strong><u>ripple effects</u></strong> do green food packages have on the restaurant’s business, such as positive word-of-mouth (WOM) behavioral intentions, extra efforts to purchase in the restaurant, and (increased) share of future purchases?</span></li>
</ol><p><span style="font-family: arial;">We examined the consumers’ curbside pickup process under the service encounters framework and collected 314 valid questionnaires for statistical analysis. We analyzed the data with a choice experiment, ordinary least squares regression, and PROCESS modeling.</span></p><p><strong><em><span style="font-family: arial;">Finding 1: Factors Affecting New Customers’ Purchasing Decisions </span></em></strong></p><p><span style="font-family: arial;">Green food packages have no effects at this stage. The two influential factors are:</span></p><ol>
<li><span style="font-family: arial;">WOM encounter --- having over 80% positive reviews from major social media platforms (vs. having mixed 50/50 reviews).</span></li>
<li><span style="font-family: arial;">Function encounter --- having an app or a website for ordering food and tracking the order online (vs. calling to order)</span></li>
</ol><p><strong><em><span style="font-family: arial;">Finding 2: Factors Affecting Consumers’ First-Time Curbside Pickup Experience</span></em></strong></p><p><span style="font-family: arial;">After trying the service for the first time, what affects their satisfaction becomes:</span></p><ol>
<li><span style="font-family: arial;">Service results encounter, e.g., food temperature, quality, hygiene, etc.</span></li>
<li><span style="font-family: arial;">Distributor encounter, e.g., courtesy of the servers, wait time, etc.</span></li>
</ol><p><span style="font-family: arial;">Surprisingly, consumers perceiving low importance of restaurant green practices tend to have a significantly higher rating of their experience when they see a restaurant using green food packages. It is plausible that this group of consumers see green food packages as a “delightful” add-on to the curbside pickup service, boosting their positive feeling about the order.</span></p><p><strong><em><span style="font-family: arial;">Finding 3: Green Food Packages’ Ripple Effects </span></em></strong></p><ol>
<li><span style="font-family: arial;">Positive experiences will lead to positive WOM intentions toward curbside pickup and then toward the restaurant providing the service.</span></li>
<li><span style="font-family: arial;">Positive WOM intentions toward the restaurant will eventually lead to an increased share of future purchases in the restaurant.</span></li>
<li><span style="font-family: arial;">Using green food packages can increase consumers' efforts to purchase curbside pickup through their satisfaction, which further leads to an increased share of future purchases in the restaurant.</span></li>
<li><span style="font-family: arial;">Consumers who appreciate green restaurant practices are more willing to travel farther, pay a higher price, and/or wait longer for the service if the restaurant uses green food packages.</span></li>
</ol><p><strong><em><span style="font-family: arial;">What Do the Results Mean to Restauranteurs and Policymakers?</span></em></strong></p><ul>
<li><span style="font-family: arial;">Both restaurants and third-party ordering websites/apps must feature visual content (e.g., food and beverage pictures and green food packages) to attract new customers.</span></li>
<li><span style="font-family: arial;">Restaurants should encourage satisfied customers to post positive online reviews of the restaurant.</span></li>
<li><span style="font-family: arial;">They should also respond to those negative reviews to show they have addressed the service failure issues.</span></li>
<li><span style="font-family: arial;">Providing high-quality F&B items and friendly service is still the key to customer satisfaction in curbside pickup.</span></li>
<li><span style="font-family: arial;">If using green food packages, restaurants should communicate their efforts and initiatives clearly with their target customers.</span></li>
<li><span style="font-family: arial;">Policymakers may consider both the costs and benefits (ripple effects) of using green food packages as they encourage or require restaurants to use green food packages for all off-premises services.</span></li>
</ul><p><strong><em><span style="font-family: arial;">The Conclusion</span></em></strong></p><p><span style="font-family: arial;">No study is perfect. While there are limitations with this research, our work confirms that the influential factors on consumers’ curbside pickup experiences can shift as they move from the pre- to post-consumption stage. Using green food packages might not help attract new customers. Still, it comes with many positive effects beyond benefiting our planet at the later stages of the experience.</span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in;">
</p><p><span style="font-family: arial;">When you order takeout, delivery, or curbside pickup service from a restaurant, do you pay attention to its food packages? How much do green food packages affect your overall experience and repurchase behaviors?</span></p><p><span style="font-family: arial;">Note: This article is also published on <a href="https://www.hospitalitynet.org/author/148003349.html">HospitalityNet.org</a>. <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a> </i>publishes an even shorter highlight of this research. </span></p><p><br /></p><p style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #0e101a; margin-bottom: 0pt; margin-top: 0pt;"></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-42396246537026768932023-06-27T06:00:00.038-07:002023-06-27T06:00:00.142-07:00Are Americans on the tipping point of tipping? <p><span style="font-family: arial;"><span style="caret-color: rgb(33, 33, 33); color: #212121;">In the old times, Americans typically tip 15 – 20% of the pre-tax bill in sit-down restaurants with wait staff. For hotel room service, tipping 10% is expected if gratuity is already included; otherwise, 20% or more should be added.</span><span class="Apple-converted-space" style="caret-color: rgb(33, 33, 33); color: #212121;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">When tipping means more than gratitude<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">In California, tips do not count toward servers’ minimum wages. Accordingly, servers will earn the state’s or city’s minimum wage, plus tips. In some other states, servers make as little as<span class="Apple-converted-space"> </span><b><i>$2 - $3 an hour</i></b><span class="Apple-converted-space"> </span>because employers can count tips as part of their minimum wage. Still, tips have become an essential source of income for many service workers.<o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">How have Americans changed their tipping habits since COVID?<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Some consumers might appreciate the foodservice workers more during the pandemic for the extra work they performed. <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ncbi.nlm.nih.gov%2Fpmc%2Farticles%2FPMC8689099%2F&data=05%7C01%7Clkwok%40cpp.edu%7C1916d1bae5f14cdb52ff08db5a48970d%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638203040063927220%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=u1it2zNIO5KRIwmnX9MH5ZpYwij5HswIVOkwCECxQOg%3D&reserved=0" originalsrc="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8689099/" shash="voLXQoW98gKeOeteaq/qi0diqXrv0GZiH1HFHMPLg6GUWw23sx0Z15q765E2LrEyJ2ZXVK7+UkTD0T47Dq9cDlIybNLJkxbWdrsztl4hebeXRkppQtOGObBeABtHKkvtdnNiHFz8UzLgYtkqzuRhxLf+1s5ew+k2oz8uNTYiBWo=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ncbi.nlm.nih.gov%2Fpmc%2Farticles%2FPMC8689099%2F&data=05%7C01%7Clkwok%40cpp.edu%7C1916d1bae5f14cdb52ff08db5a48970d%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638203040063927220%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=u1it2zNIO5KRIwmnX9MH5ZpYwij5HswIVOkwCECxQOg%3D&reserved=0">Studies</a><span class="Apple-converted-space"> </span>showed that consumers tipped more to a pizza delivery driver and for many transactions at quick- and full-service restaurants, although tips for face-to-face transactions at full-service restaurants dropped one to two percentage points. <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><strong><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></strong></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><b>What is trending in tipping?<span class="Apple-converted-space"> </span></b><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">There have been a few noticeable changes in tripping since COVID. In this series, we will visit (a) what businesses and legislators are doing to encourage tipping and (b) how consumers react to such changes.<span class="Apple-converted-space"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><strong><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></strong></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: center; text-size-adjust: auto;"><span style="font-family: arial;"><strong><span style="color: #0e101a; line-height: 1.2;">I. Businesses and Legislators Are Promoting Tipping Behaviors </span></strong><o:p></o:p></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">McDonald’s is one of the few restaurant chains that do not let its crew members accept tips from customers. According to the company’s tipping policy<span class="Apple-converted-space"> </span>published on the internet:<span class="Apple-converted-space"> </span></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-left: 0.5in; margin-right: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span style="color: #292929; line-height: 1.2;">“Tips are not accepted as McDonald's restaurants have a team environment which is not about rewarding individuals. If a customer would like to make a donation then they can do so in the RMHC boxes.”</span></i><i><span style="color: #0e101a; line-height: 1.2;"><o:p></o:p></span></i></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><b><span style="line-height: 1.2;"><span style="font-family: arial;"> </span></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><b><span style="font-family: arial;">More quick-service restaurants ask customers to add tips<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Unlike McDonald’s, Starbucks is one of the quick-service restaurant chains that encourage customers to tip. The restaurant recently programmed its point-of-sale devices to ask for tips every time when a customer pays with a credit card. In most restaurants, consumers will be provided with five options:<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="disc"><li class="MsoListParagraphCxSpFirst" style="margin: 0in;"><span style="font-family: arial;">15% (I have seen some starting from 18% or 20%)<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in;"><span style="font-family: arial;">18% (or higher)<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in;"><span style="font-family: arial;">20% (I have seen options of 30% or above)<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in;"><span style="font-family: arial;">Custom tips (usually shown on the bottom) <o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in;"><span style="font-family: arial;">No tips (usually shown on the bottom if provided)<o:p></o:p></span></li></ul><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Clicking on either end of the alternative options is the easiest and fastest option most customers will do if they choose to add a tip or feel guilty for not tipping at all. Servers in sit-down restaurants may not need to share the tips they earned. Quick-service restaurants tend to put all tips into one pool and divide the money among their associates with a fair method/formula defined by the company.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><b>Even machines and self-serve kiosks ask for tips now</b><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><a href="https://www.hospitalitynet.org/viewpoint/125000190/126002038.html">Hopper</a>, an online travel agent (OTA) like Expedia and<span class="Apple-converted-space"> </span>Booking.com, also rolled out a new option to collect tips when travelers finish an online reservation on the website.<span class="Apple-converted-space"> </span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.hopper.com%2Fen_us%2Fwhat-is-the-hopper-tip-Hk6rIKdYw&data=05%7C01%7Clkwok%40cpp.edu%7C1916d1bae5f14cdb52ff08db5a48970d%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638203040064083452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=o7vQUci9vgqFucIgip0d0rSst2KZusUs8o7GTlHYy8g%3D&reserved=0" originalsrc="https://help.hopper.com/en_us/what-is-the-hopper-tip-Hk6rIKdYw" shash="C5lovusi3ptoeOVwj36fRpl9GROSks0blqkApaVnlUCo1ImQwVyz/Pt7OVLZOQQjk/J4V3/KXD1MeLfadsFSwiYNDCxb08V5VC4ZFq8rM+X+tPpY2fFhq1su2BUTnam0SpfXMZvG56tr4ej8kb24378+uGMfNMsOCbb+5AJjZII=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.hopper.com%2Fen_us%2Fwhat-is-the-hopper-tip-Hk6rIKdYw&data=05%7C01%7Clkwok%40cpp.edu%7C1916d1bae5f14cdb52ff08db5a48970d%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638203040064083452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=o7vQUci9vgqFucIgip0d0rSst2KZusUs8o7GTlHYy8g%3D&reserved=0">The website</a> states:<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span style="background-color: white; color: black;">“In order to provide our customers with the best insights and maintain the accuracy of our notifications, there's an option to add a Hopper Tip to your booking before you swipe to pay for your reservation!”</span></i><i><span style="color: black;"><o:p></o:p></span></i></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Usually, Hopper will add a flat fee of $5 or 15% of the transaction as tips. Customers have the option to opt-out.<o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">Legislators want companies to change their non-tipping policy<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">A bill was just passed by both the Colorado State House and Senate in May and is now waiting for the state governor’s signature. When the bill takes effect, companies like McDonald’s and Walmart can no longer prohibit their employees from accepting tips. Do you think other states will follow suit?<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">When more businesses and even legislators want to promote tipping behaviors, are the consumers who pay tips from their pockets happy about that? </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcag6DcHdQPYePvRXDS9h2o9gzBprqgbUDtQ6FCP5qN4cdBM182MzY0maCZfX6J6W2WxgSc65YQVJoHyOmq2l-GfbkjZWvMe_vueUrxiply7VgbVohEZDcA2tMC0z_5zXNKjFi1wmlFDAG4s-WVPMHbC3z1SWFcTLn_mRpi3OL_kf0IcO2MreXc-mB/s1862/Tipping%20Linchi%20Kwok%20Viewpoint.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1046" data-original-width="1862" height="360" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcag6DcHdQPYePvRXDS9h2o9gzBprqgbUDtQ6FCP5qN4cdBM182MzY0maCZfX6J6W2WxgSc65YQVJoHyOmq2l-GfbkjZWvMe_vueUrxiply7VgbVohEZDcA2tMC0z_5zXNKjFi1wmlFDAG4s-WVPMHbC3z1SWFcTLn_mRpi3OL_kf0IcO2MreXc-mB/w640-h360/Tipping%20Linchi%20Kwok%20Viewpoint.jpg" width="640" /></a></div><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><br /></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: center; text-size-adjust: auto;"><b><span style="font-family: arial;">II. Consumer Reactions to the New Tipping Trends <o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;">Businesses like the automatic tipping options in kiosks because they can significantly increase gratuities, which help boost staff pay. Some legislators also believe that tips can help workers substantially improve their incomes.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="color: black;"><span style="font-family: arial;">What if a tip goes to the machines that provide the service?<span class="Apple-converted-space"> </span><o:p></o:p></span></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><span style="color: black;">Hopper, an online travel agent for flight and hotel reservations, was a good case in point. By the same token, consumers are now asked to<span class="Apple-converted-space"> </span></span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Ftipping-self-checkout-restaurants-airports-c3e09f7&data=05%7C01%7Clkwok%40cpp.edu%7C1916d1bae5f14cdb52ff08db5a48970d%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638203040064083452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sz3Km%2BzIO%2FrgdsYRl9%2B4ece2DLNRXPbuWik7RFytvX4%3D&reserved=0" originalsrc="https://www.wsj.com/articles/tipping-self-checkout-restaurants-airports-c3e09f7" shash="JMiKhK0AvFXHW4gyNg0ZjdMcJ6E7ScdZbyUDy7+Qkjv2MvYcUH2iZCkTFC6LFW91ROSkhyaP6jAslJSFZSG4OunbJ9Bi7JslUkoE7+bq44oHC/FkDM1v5+2VCcMgbLpRnFeOkL3W1W6L0cApxO1326UjjFaW+oEzmVTBD+d0XKs=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Ftipping-self-checkout-restaurants-airports-c3e09f7&data=05%7C01%7Clkwok%40cpp.edu%7C1916d1bae5f14cdb52ff08db5a48970d%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638203040064083452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sz3Km%2BzIO%2FrgdsYRl9%2B4ece2DLNRXPbuWik7RFytvX4%3D&reserved=0">tip in self-serve kiosks</a><span style="color: black;">.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;">When fans get a drink from a self-serve beer fridge at San Diego’s Petco Park, they will be pinged for a tip. Some said they felt confused but still left 20% of tips. It has become very normal to see self-checkout machines at cafés, cupcake or cookie shops, stadiums, and airports to prompt customers to leave 20% tips.<o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="color: black;"><span style="font-family: arial;">Are you feeling “tipping fatigue” already? Has tipping become an “emotional blackmail”?<span class="Apple-converted-space"> </span><o:p></o:p></span></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="color: black;"><span style="font-family: arial;"> </span></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><span style="color: black;">Some<span class="Apple-converted-space"> </span></span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.businessinsider.com%2Fcustomers-are-hesitant-to-tip-at-self-check-out-2023-5&data=05%7C01%7Clkwok%40cpp.edu%7C1916d1bae5f14cdb52ff08db5a48970d%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638203040064083452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=XEnJ00Y5Uav3LyWuxTqzoHzWjLnm6j0z3Qn%2FPHC5xRY%3D&reserved=0" originalsrc="https://www.businessinsider.com/customers-are-hesitant-to-tip-at-self-check-out-2023-5" shash="vemDHXTksw+g8xQQKNJ/oLOyW0HV5ibIuRDWd/UbyRFyIPYfD6FuIL30KCdH5qE8VLFEjTaOroF6lBBcaEM8/8L8R2l5hdowrQiSDNWJ+0BMhh8npZqg+8CkKljNueN9FVS3Y7j45t8Pc5ZDUXg9f3Sk06AmAXtM+ATL0Cq29Tw=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.businessinsider.com%2Fcustomers-are-hesitant-to-tip-at-self-check-out-2023-5&data=05%7C01%7Clkwok%40cpp.edu%7C1916d1bae5f14cdb52ff08db5a48970d%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638203040064083452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=XEnJ00Y5Uav3LyWuxTqzoHzWjLnm6j0z3Qn%2FPHC5xRY%3D&reserved=0">reports</a><span style="color: black;"><span class="Apple-converted-space"> </span>showed concerns about “tipping fatigue” among consumers; others called it “emotional blackmail.” Nevertheless, more businesses are joining the new tipping trend by asking for tips. For example, Maryland's first unionized Apple store wanted customers to tip 3%, 5%, or a custom amount. A landlord made a case on TikTok that his tenants should add tips to the rent --- he might do that as a joke, but he got the point.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="color: black;"><span style="font-family: arial;">When enough is enough?<o:p></o:p></span></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;">Are you getting tired of being asked to tip for everything you buy? Some of us do. While tipping is an excellent method to increase revenue and/or employee pay, businesses must be careful not to push customers to the edge.<o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;">What tipping trends do you see? What do you think of today’s tipping culture? </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"><br /></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;">Note: This article is also published in the <i><a href="http://hospitalitynewsny.com">Hospitality News Magazine</a>; </i>The picture was downloaded from <a href="https://www.hospitalitynet.org/viewpoint/125000190/126002038.html">FoxNews.com</a>. </span></span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-69724514624044631682023-05-30T06:00:00.012-07:002023-05-30T06:00:00.139-07:00Why aren't you getting a call for job interviews? (Part II) How to build an appealing LinkedIn profile<p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6JXExJ53qaoPvQ2X4DTVwLgk5m_ZFNy9ag9QgEvbrozSY3d_7O0lUPP13qDSYrWqDwG2ry4QmJN7VVq__9jnjV7FGBEOo2pDVggIUN2Bmj_5b_rYzfdTBGpJqILytA6YY4oJ0QrGIdVMmhnbaLlphEQMvPQc0OCZwHq7X2diOQ_0ZNsZFmFKR8yTl/s1601/LinkedIn%20Tips%20Linchi%20Kwok%20Viewpoint.jpeg" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="901" data-original-width="1601" height="360" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6JXExJ53qaoPvQ2X4DTVwLgk5m_ZFNy9ag9QgEvbrozSY3d_7O0lUPP13qDSYrWqDwG2ry4QmJN7VVq__9jnjV7FGBEOo2pDVggIUN2Bmj_5b_rYzfdTBGpJqILytA6YY4oJ0QrGIdVMmhnbaLlphEQMvPQc0OCZwHq7X2diOQ_0ZNsZFmFKR8yTl/w640-h360/LinkedIn%20Tips%20Linchi%20Kwok%20Viewpoint.jpeg" width="640" /></span></a></div><p></p><p><span style="caret-color: rgb(33, 33, 33); color: #212121;"><span style="font-family: arial;">Last Thursday, we shared a few resume-writing tips to pass AI screening and the 6-second test. Today, we will visit tips on how to build an appealing LinkedIn profile. </span></span></p><p><span style="font-family: arial;"><span style="caret-color: rgb(33, 33, 33); color: #212121;">Based on <a href="https://www.linchikwok.net/2022/10/does-it-matter-if-candidate-looks-good.html">the research findings</a> from my work, I want to emphasize that having an appealing LinkedIn profile has become increasingly important in today’s job market. I define an appealing LinkedIn profile as one that is:</span><span class="Apple-converted-space" style="caret-color: rgb(33, 33, 33); color: #212121;"> </span></span></p><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="disc"><li class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in -0.25in;"><b><span style="font-family: arial;">Free of spelling and grammar errors.<span class="Apple-converted-space"> </span><o:p></o:p></span></b></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b>Complete</b>: with all essential sections filled (e.g., a profile picture, work experience, and education).<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b>Relevant:</b><span class="Apple-converted-space"> </span>Having relevant work experience or educational background to the opening.<span class="Apple-converted-space"> </span><o:p></o:p></span></li></ul><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="disc"><li class="MsoNormal" style="color: #0e101a; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b><span color="windowtext">Consistent</span></b><span color="windowtext">:<span class="Apple-converted-space"> </span></span>showing consistent information to the one revealed in the cover letter, resume, and job interviews.<o:p></o:p></span></li></ul><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Specifically, I recommend job seekers pay attention to the following areas:<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><ol start="1" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraph" style="background-color: white; color: black; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b><span style="border: 1pt none windowtext; padding: 0in;">Use a professional portrait picture: </span></b><span style="border: 1pt none windowtext; padding: 0in;">A high-quality picture showing our professional look will be helpful. Avoid excess use of filters, jewelry, tattoos/piercings, or distracting background.<span class="Apple-converted-space"> </span></span><o:p></o:p></span></li></ol><p class="MsoNormal" style="background-color: white; caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="border: 1pt none windowtext; color: black; padding: 0in;"><span style="font-family: arial;"> </span></span></p><ol start="2" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraphCxSpFirst" style="background-color: white; color: black; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b>Create a headline reflecting our personal brand:<span class="Apple-converted-space"> </span></b>The headline is one of the first things people see when opening our LinkedIn profile. It should highlight our expertise and value.<span class="Apple-converted-space"> </span><b><o:p></o:p></b></span></li></ol><p class="MsoListParagraphCxSpMiddle" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-size-adjust: auto;"><b><span style="border: 1pt none windowtext; color: black; padding: 0in;"><span style="font-family: arial;"> </span></span></b></p><ol start="3" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraphCxSpLast" style="background-color: white; color: black; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b><span style="border: 1pt none windowtext; padding: 0in;">Provide a compelling summary: </span></b><span style="border: 1pt none windowtext; padding: 0in;">Highlight our skills, accomplishments, experience, a cause or value, and unique selling points in the<span class="Apple-converted-space"> </span><i>About<span class="Apple-converted-space"> </span></i>section.<span class="Apple-converted-space"> </span></span><o:p></o:p></span></li></ol><p class="MsoNormal" style="background-color: white; caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><ol start="4" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraphCxSpFirst" style="background-color: white; color: black; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b><span style="border: 1pt none windowtext; padding: 0in;"><a href="https://www.linkedin.com/learning/learning-linkedin-for-students-2021/customize-your-profile-url?autoplay=true">Customize the LinkedIn URL</a></span></b><b><o:p></o:p></b></span></li></ol><p class="MsoListParagraphCxSpMiddle" style="background-color: white; caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.25in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><ol start="5" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraphCxSpMiddle" style="background-color: white; color: black; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b><span style="border: 1pt none windowtext; padding: 0in;">Highlight the relevant job experience: </span></b><span style="border: 1pt none windowtext; padding: 0in;">Like a resume, this section should include those indicative keywords that can pass AI screening and highlight our achievements and quantifiable results.<span class="Apple-converted-space"> </span></span><o:p></o:p></span></li></ol><p class="MsoListParagraphCxSpMiddle" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><ol start="6" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraphCxSpLast" style="color: #0e101a; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><strong>Complete the educational section: </strong>This will allow us to tag into the alumni networks of our alma maters.<span class="Apple-converted-space"> </span><o:p></o:p></span></li></ol><p class="MsoNormal" style="background-color: white; caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><ol start="7" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraph" style="background-color: white; color: black; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b><span style="border: 1pt none windowtext; padding: 0in;">Get endorsements and recommendations: </span></b><span style="border: 1pt none windowtext; padding: 0in;">They can help increase the credibility of our work and skills.<span class="Apple-converted-space"> </span></span><o:p></o:p></span></li></ol><p class="MsoNormal" style="background-color: white; caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><ol start="8" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraph" style="background-color: white; color: black; margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><b><span style="border: 1pt none windowtext; padding: 0in;">Stay active and engaged: </span></b><span style="border: 1pt none windowtext; padding: 0in;">Engage with other users with reactions and comments to their updates. Share <a href="https://www.linchikwok.net/2021/01/how-job-seekers-social-media-profiles.html">industry updates and work-related pictures</a> to show what we care about. <span class="Apple-converted-space"> </span></span><o:p></o:p></span></li></ol><p class="MsoNormal" style="background-color: white; caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 4.5pt; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;">Do you use LinkedIn? What other helpful tips will you offer to job seekers? </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;"><br /></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: black;"><span style="font-family: arial;">Note: This article was also published in <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a>. </i>The picture was downloaded from <a href="https://talkstudy.co/global-careers/how-to-write-a-linkedin-profile-summary-that-gets-noticed/">TalkStudy.co</a>. </span></span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-49824493190415384182023-05-25T06:00:00.003-07:002023-05-25T06:00:00.144-07:00Why aren't you getting a call for job interviews? (Part I) Make sure your resume passes AI screening and the 6-second test<p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiu6T4mgC-3zNpYRzxCm1f2tt75dVAeCxOM2-jMSLcL1Uvxx3I1Dm0oGhaxtAX4wEhaMx9NieAvtUehZ2zqpy5X4EnZtUPwEYwbsv1ySG9Gz2Gj5HrYguc3uFoVG9fKuNiDWmY73WWTw_IaXW1FlVXzkUUCrPzqvU869n0HLmnJScvmT93MCPsQ57wP/s2560/resume%20screening%20AI%206%20second%20test%20linchi%20kwok%20viewpoints.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1802" data-original-width="2560" height="450" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiu6T4mgC-3zNpYRzxCm1f2tt75dVAeCxOM2-jMSLcL1Uvxx3I1Dm0oGhaxtAX4wEhaMx9NieAvtUehZ2zqpy5X4EnZtUPwEYwbsv1ySG9Gz2Gj5HrYguc3uFoVG9fKuNiDWmY73WWTw_IaXW1FlVXzkUUCrPzqvU869n0HLmnJScvmT93MCPsQ57wP/w640-h450/resume%20screening%20AI%206%20second%20test%20linchi%20kwok%20viewpoints.jpeg" width="640" /></a></div><p></p><p><span style="caret-color: rgb(33, 33, 33); color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt;">The unemployment rate is low. Our industry still faces an ongoing labor shortage challenge. Many restaurants and hotels struggle to fill vacant positions.</span><span class="Apple-converted-space" style="caret-color: rgb(33, 33, 33); color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="caret-color: rgb(33, 33, 33); color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt;"> </span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Then, will restaurants and hotels hire just anyone applying for the job? If that is the case, why some of us have never heard any follow-up calls?<span class="Apple-converted-space"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;"><span class="Apple-converted-space"><br /></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Maybe we were unlucky by applying for a “ghost job” --- jobs employers do not want to fill. Alternatively, it was because we did not submit the “right” resume or failed to set up an appealing LinkedIn profile. It is time to review the resume-writing (this post) and LinkedIn (Part II or the next post) tips.<span class="Apple-converted-space"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><strong><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;"> </span></strong></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><strong><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Make Sure Your Resume Passes AI Screening and the 6-second Test </span></strong><o:p></o:p></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;"> </span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Everyone wants to get a good job. A vacancy in most desirable companies will receive hundreds or even thousands of resumes.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;"> </span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">To streamline the hiring process, many companies have already used AI to help their hiring managers screen resumes. Afterward, resumes piling up on a hiring manager’s desk (or folder) will only get 3 – 6 seconds of the manager’s attention before being moved to the “trash can” or another folder for further consideration. So, we must ensure our resumes stand out and get attention.<o:p></o:p></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;"> </span></p><ol start="1" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in 0px; text-size-adjust: auto;" type="1"><li style="color: #0e101a; margin: 0in 0px 0in -0.25in;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Tailor our resume to the opening position:<span class="Apple-converted-space"> </span></span></b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">AI will check if our resumes have the indicative keywords that match the job descriptions of the vacant position. It is critical to describe our experience with the keywords found in the opening’s job descriptions. For a supervisory position, for example, we should demonstrate our leadership experience with keywords like “supervised,” “managed,” “led,” “coach,” “mentor,” “train,” etc.<span class="Apple-converted-space"> </span></span></li></ol><ol start="2" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in 0px; text-size-adjust: auto;" type="1"><li style="color: #0e101a; margin: 0in 0px 0in -0.25in;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Highlight our achievements and quantifiable results:<span class="Apple-converted-space"> </span></span></b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Every hiring manager in the hospitality industry knows what a Front Desk agent or a line cook typically does. Instead of listing typical job duties, we should emphasize our achievements and quantifiable results. For example, we may use “supervised 10 associates in a shift” and “exceeded the sales goal by 20% in Q1 2023.”<span class="Apple-converted-space"> </span></span></li></ol><ol start="3" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in 0px; text-size-adjust: auto;" type="1"><li style="color: #0e101a; margin: 0in 0px 0in -0.25in;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Keep it short:<span class="Apple-converted-space"> </span></span></b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">One page is all we need to highlight our experience relevant to the job we are applying for, regardless of how many jobs and years we have worked.<span class="Apple-converted-space"> </span></span> </li></ol><ol start="4" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in 0px; text-size-adjust: auto;" type="1"><li style="color: #0e101a; margin: 0in 0px 0in -0.25in;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Pick a clear and concise format:<span class="Apple-converted-space"> </span></span></b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Use bullet points, space, and bold/italic/underline functions effectively to make it easy to spot critical information.</span></li></ol><ol start="5" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in 0px; text-size-adjust: auto;" type="1"><li style="color: #0e101a; margin: 0in 0px 0in -0.25in;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Use standard fonts and formatting:<span class="Apple-converted-space"> </span></span></b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Avoid using fancy fonts that are difficult to read. Minimize the usage of ALL CAPS because hiring managers may find them difficult to read. Remember that plain texts work better for AI than tables, images, and graphics. <span class="Apple-converted-space"> </span></span></li></ol><ol start="6" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri; font-size: 16px; margin: 0in 0px; text-size-adjust: auto;" type="1"><li style="color: #0e101a; margin: 0in 0px 0in -0.25in;"><b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Proofread the resume:<span class="Apple-converted-space"> </span></span></b><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;">Being free of spelling or grammatical errors is a “non-negotiable” item in many hiring managers’ minds. <span class="Apple-converted-space"> </span><o:p></o:p></span></li></ol><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 1.2;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif;">Good luck with your job search. I hope you will get hired soon!</span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif;">If you recently got a job offer, what advice would you give to job seekers? </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif;">Note: This article was also published in <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a>. </i>The picture was downloaded from <a href="https://impress.ai/blogs/resume-screening-automation-the-key-to-accurate-hiring/">Impress.ai</a>. </span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-20056231351618771362023-04-27T06:00:00.008-07:002023-04-27T06:00:00.185-07:00COVID has pushed a "Great Reset" to our work (II): What are the benefits of studying culinary arts in a foreign country?<p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipiocAHzfqqElzjsBqDpWmawEKDlilkkUzsbLAg_QAwxbJrWFLUrAoGPPBsqfwvLw4YtyCbZsuZa4qECwxmdE8hlnuSRlHSFmNWRpbxTx4Ssg-lwc8H8SAzTP-UutUAcqUnPc-lzf-zBJXqQMrjqpUDJXdSPLUnvZHiaToLdecXJ3Z1293Q_eeXS1-/s960/Study%20Abroad%20Collins%20College%20Cal%20Poly%20Pomona%20Hospitality%20Linchi%20Kwok%20Blog.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="720" data-original-width="960" height="480" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipiocAHzfqqElzjsBqDpWmawEKDlilkkUzsbLAg_QAwxbJrWFLUrAoGPPBsqfwvLw4YtyCbZsuZa4qECwxmdE8hlnuSRlHSFmNWRpbxTx4Ssg-lwc8H8SAzTP-UutUAcqUnPc-lzf-zBJXqQMrjqpUDJXdSPLUnvZHiaToLdecXJ3Z1293Q_eeXS1-/w640-h480/Study%20Abroad%20Collins%20College%20Cal%20Poly%20Pomona%20Hospitality%20Linchi%20Kwok%20Blog.jpeg" width="640" /></a></div><p></p><p style="text-align: center;"><span style="font-family: arial;"> <em>"Traveling thousands of miles is better than reading thousands of books."</em></span></p>
<p style="text-align: center;"><span style="font-family: arial;">--- a Chinese proverb</span></p>
<p><span style="font-family: arial;">While many of the world’s renowned hospitality and culinary schools are located right here in the U.S., studying abroad for a culinary arts program can also be very beneficial. On April 25, we compared the options of studying in hospitality, culinary arts, or a graduate program. Today, we will discuss the options of studying in the U.S. vs. abroad for a culinary arts program. </span></p>
<p><span style="font-family: arial;">Imagine that if one wants to be a master chef in Italian cuisine, will it be better to study culinary arts in Italy or a different country? Nothing can beat the immersive learning experience in the home country that originates the heritage and culture of the ethnic foods. Most of all, living in a foreign country could be the most rewarding experience in people’s life. They can</span></p>
<ol>
<li><span style="font-family: arial;"><strong>Experience a whole new world: </strong>Living in the culture that gave birth to the ethnic cuisine, they get to taste its culture, the people, and the food every day. They can also tour the heritage sites. Such experience cannot be traded with classroom lectures or discussions in the U.S.</span></li>
<li><span style="font-family: arial;"><strong>Appreciate a diverse culture: </strong>People will gain a much better understanding of a new place by shopping in the local stores and eating authentic food in local restaurants. They will appreciate the culture more.</span></li>
<li><span style="font-family: arial;"><strong>Develop problem-solving skills: </strong>When people live in a place where their old friends and family are beyond their reach, they will become more independent. They will learn how to solve many real-life problems on their own.</span></li>
<li><span style="font-family: arial;"><strong>Make lifelong friends: </strong>People will make new friends when traveling or living in a different place. Some may develop lifelong friendships; others may even find their life partners.</span></li>
<li><span style="font-family: arial;"><strong>Learn a different language: </strong>People can learn a different language or a dialect in a foreign country. A proficiency level in a foreign language is great, but a simple "hello" in a foreign language can sometimes be a good icebreaker, too.</span></li>
<li><span style="font-family: arial;"><strong>Broaden career opportunities: </strong>Sometimes, people will find new career opportunities in their home country or a foreign country because of the new connections they make. Or at least, they can speak intellectually in a job interview about a cultural issue or their problem-solving skills with their study-abroad experience.</span></li>
</ol>
<p><span style="font-family: arial;">Do you want to study in a foreign country? If so, what do you aim to learn?</span></p><p><span style="font-family: arial;">Note: This article is also published in <i><a href="https://hospitalitynewsny.com/" target="_blank">The Hospitality News Magazine</a>. </i>The picture was downloaded from <a href="https://www.cpp.edu/collins/index.shtml" target="_blank">the Collins College of Hospitality Management at Cal Poly Pomona</a>. </span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com3tag:blogger.com,1999:blog-550644928710399345.post-40591501166054971252023-04-25T06:00:00.025-07:002023-04-25T06:00:00.155-07:00COVID has pushed a "Great Reset" to our work: Culinary, hospitality, or graduate school? Which one is the best fit? <p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgao5H-VZTDWFB4XRwgTnJ7GBPN32babkUWyuVmnqn6qEbRP6yWZWvljcmMXJOFrqG2N8JjWBvJiC5wDp-yJjmjvLOe6b7zsKuqw4667pXE0OTda5wrhAbyG0g7M1qkq5gjkeGv8gGzbxKAw3-aZdH0jerlS40xXZ_lLJLpVaZpJ2PkkvtmGOuXIpxh/s2048/Collins%20College%20Linchi%20Kwok%20Hospitality%20vs%20Culinary%202.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1365" data-original-width="2048" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgao5H-VZTDWFB4XRwgTnJ7GBPN32babkUWyuVmnqn6qEbRP6yWZWvljcmMXJOFrqG2N8JjWBvJiC5wDp-yJjmjvLOe6b7zsKuqw4667pXE0OTda5wrhAbyG0g7M1qkq5gjkeGv8gGzbxKAw3-aZdH0jerlS40xXZ_lLJLpVaZpJ2PkkvtmGOuXIpxh/w640-h426/Collins%20College%20Linchi%20Kwok%20Hospitality%20vs%20Culinary%202.jpeg" width="640" /></a></div><p></p><p><span style="font-family: arial;">When COVID hit, who would expect that our industry must deal with the toughest labor shortage ever in just a few months?</span></p>
<p><span style="font-family: arial;">By far, we have seen older staff want an early retirement; younger ones refuse to settle for what is offered. Just like the title of “<em>Everything Everywhere All at Once</em>,” “Great Retirement,” “Great Resignation,” “Great Refusal,” and “Great Relocation,” you name it, everything is happening now in the workplace (<a href="https://www.fastcompany.com/90865106/what-the-5-great-rs-mean-for-the-future-of-work" rel="noopener" target="_blank">McGowan and Shipley, 2023</a>).</span></p>
<p><strong><span style="font-family: arial;">Here comes the “Great Reset”</span></strong></p>
<p><span style="font-family: arial;">The workplace needs a reset when people are now reassessing the purposes of their work and lives. Since the start of the pandemic, many people have switched jobs and even professions. Some also decided to go back to school to recharge and reskill.</span></p>
<p><span style="font-family: arial;">It is not a bad idea to gain additional training or a new degree because continuous education can often fuel career growth. The challenge is how to pick the right program that helps us accelerate our potential. </span></p><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilp2y-9aLdSmYWFlHq71ytYOPxhNPQFK3UrZgVE3jBY8aiU6Q0gjZm50ScdZgvPjX3gFFSTPIKpKPF0jCyPo3Z8J0YiM7ayLnjNN33bLs5zTnURVe7gtNllxCVAfzP4czP-RtJQ8dAESx7QZr6RS40qOK5r6Sk_KjrdpSOGEjz3acq0sC295y1Hfwc/s1080/Collins%20College%20Linchi%20Kwok%20Hospitality%20vs%20Culinary%203.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="728" data-original-width="1080" height="432" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilp2y-9aLdSmYWFlHq71ytYOPxhNPQFK3UrZgVE3jBY8aiU6Q0gjZm50ScdZgvPjX3gFFSTPIKpKPF0jCyPo3Z8J0YiM7ayLnjNN33bLs5zTnURVe7gtNllxCVAfzP4czP-RtJQ8dAESx7QZr6RS40qOK5r6Sk_KjrdpSOGEjz3acq0sC295y1Hfwc/w640-h432/Collins%20College%20Linchi%20Kwok%20Hospitality%20vs%20Culinary%203.jpeg" width="640" /></a></div><p></p>
<p><strong><span style="font-family: arial;">Culinary Arts vs. Hospitality </span></strong></p>
<p><span style="font-family: arial;">Culinary and hospitality are two top-rated options among workers in our industry. Employers appreciate both concentrations from accredited associate- or bachelor-degree programs while recognizing their unique values.</span></p>
<p><strong><span style="font-family: arial;">What are the focuses of a culinary program?</span></strong></p>
<p><span style="font-family: arial;">A culinary program focuses more on the development of cooking techniques and the management of food and beverage (F&B) operations. Students know the science behind F&B. They will usually learn:</span></p>
<ul>
<li><span style="font-family: arial;">How to prepare a wide range of dishes.</span></li>
<li><span style="font-family: arial;">How to design a well-balanced menu (e.g., taste, nutrition, food supply, production time, sustainability concerns, etc.).</span></li>
<li><span style="font-family: arial;">How to optimize the F&B revenues through marketing and cost controls.</span></li>
</ul>
<p><span style="font-family: arial;">A culinary degree is ideal for those passionate about a career in F&B operations. Career options in this area may include line cooks, chefs, executive chefs, restaurant managers, multi-unit restaurant operators, executives in F&B retailers and wholesalers, and so forth.</span></p>
<p><strong><span style="font-family: arial;">What are the focuses of a hospitality program?</span></strong></p>
<p><span style="font-family: arial;">A hospitality program also teaches F&B operations but is usually not as deep as a culinary program. Instead, a hospitality program focuses more on the management and administration side of the industry. Additionally, hospitality students will be exposed to more sectors within the hospitality industry that goes beyond F&B operations. They will usually learn the following:</span></p>
<ul>
<li><span style="font-family: arial;">What different hospitality industry sectors entail, including restaurant and foodservice operations, hotel management, event management, club management, gaming, entertainment business, etc.</span></li>
<li><span style="font-family: arial;">How to design and market a hospitality business.</span></li>
<li><span style="font-family: arial;">How to manage a hospitality business through revenue optimization and cost controls.</span></li>
</ul>
<p><span style="font-family: arial;">A hospitality degree will benefit those who like the “people” business. While their jobs may also deal with F&B operations, graduates with a hospitality degree usually focus more on the work dealing with the business and management side of the operations. Career options in this area may include hotel workers and managers, revenue analysts, restaurant managers, event planners, project managers, sales and marketing managers, etc.</span></p>
<p><strong><span style="font-family: arial;">How about getting an additional bachelor’s degree vs. a master’s degree?</span></strong></p>
<p><span style="font-family: arial;">Is it wise to get an additional bachelor’s degree with a different focus or major? I will recommend a master’s degree instead for those who have already had a bachelor’s degree (of any major). A master’s degree is often designed for people who want to switch to a new profession. Plus, a master’s degree opens another door to people with industry experience --- career opportunities in higher education. Most two-year and four-year degree programs require their teaching faculty to earn at least a master’s degree.</span></p>
<p><strong><span style="font-family: arial;">What makes the best hospitality or culinary program for a person’s career growth?</span></strong></p>
<p><span style="font-family: arial;">Ranking? Reputation? Location? They are all important, but when it comes to picking the best program to help me advance my career, the first thing that comes to my mind is the program’s connections with the industry. I would ask myself:</span></p>
<ul>
<li><span style="font-family: arial;">Which companies actively recruit students in the program?<br /></span></li>
<li><span style="font-family: arial;">Where do the program’s alumni work?</span></li>
<li><span style="font-family: arial;">What networking opportunities does the program offer?</span></li>
<ul>
<li><span style="font-family: arial;">Will I be able to connect with the alumni and top executives who are already working in my dream companies?</span></li>
<li><span style="font-family: arial;">Will I be able to study and become friends with like-minded students?</span></li>
</ul>
<li><span style="font-family: arial;">How actively do the program’s faculty engage with the industry?</span></li>
<li><span style="font-family: arial;">Am I appreciated and treated with respect as a student and a future alum?</span></li>
<li><span style="font-family: arial;">Will I be able to learn in rigorous classes while having fun?</span></li>
</ul>
<p><span style="font-family: arial;">I hope I answered some of your questions regarding career development. What other questions do you have for me?</span></p><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFXO6pbJ1icS5VowWpS5aNozxqiMYryA4N9FHHWgjvvWcEWQS4Vnj0SXa3p2WlrL_dPx_LBx_aTXoVL68IYQ1M5vKgc0PF24J4J4hyUz0AILec6IWx2CkNgdmQdhuHM0hETv8_5MlT5iYsU2NLbevb0H5rbbH8FdQa63W6S3EW0aqTO04CUTG7V6n3/s1067/Collins%20College%20Linchi%20Kwok%20Hospitality%20vs%20Culinary%201.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1067" data-original-width="800" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFXO6pbJ1icS5VowWpS5aNozxqiMYryA4N9FHHWgjvvWcEWQS4Vnj0SXa3p2WlrL_dPx_LBx_aTXoVL68IYQ1M5vKgc0PF24J4J4hyUz0AILec6IWx2CkNgdmQdhuHM0hETv8_5MlT5iYsU2NLbevb0H5rbbH8FdQa63W6S3EW0aqTO04CUTG7V6n3/w480-h640/Collins%20College%20Linchi%20Kwok%20Hospitality%20vs%20Culinary%201.jpeg" width="480" /></a></div><p></p><p><span style="font-family: arial;">Note: This article is also published in <i><a href="https://hospitalitynewsny.com/" target="_blank">The Hospitality News Magazine</a>. </i>All pictures were provided by <a href="https://www.cpp.edu/collins/index.shtml" target="_blank">the Collins College of Hospitality Management at Cal Poly Pomona</a>. </span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-75535682341306134442023-03-30T06:00:00.004-07:002023-03-30T06:00:00.584-07:00Are robots stealing jobs? <p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqjG-kPhB7MQzymgobN9eEoKVgfnfkkI_fctbkUFBNhOSaZ3K0GgylbCCYHlQ24zuYYi9hWLYKs-3paLQGcfxfz2ZW4yZS3Ucz6rYyFsHk9r54X-xwVwn7nI3mFGjalhhsQCKex0WeszzTPOayBwWdjWF378IXShkv7QH4HArzpcVqfGJDFbDlfWk2/s630/Robots%20replace%20human%20jobs%20Linchi%20Kwok%20Blog.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="420" data-original-width="630" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqjG-kPhB7MQzymgobN9eEoKVgfnfkkI_fctbkUFBNhOSaZ3K0GgylbCCYHlQ24zuYYi9hWLYKs-3paLQGcfxfz2ZW4yZS3Ucz6rYyFsHk9r54X-xwVwn7nI3mFGjalhhsQCKex0WeszzTPOayBwWdjWF378IXShkv7QH4HArzpcVqfGJDFbDlfWk2/w640-h426/Robots%20replace%20human%20jobs%20Linchi%20Kwok%20Blog.jpg" width="640" /></span></a></div><p></p><p><span style="font-family: arial;"><span style="caret-color: rgb(33, 33, 33); color: #0e101a;">Forget about the old days of “people serving people.” More restaurants and hotels are now using robotic cooks, delivery robots, self-serving kiosks, Chatbots, and other AI-empowered machines in service operations.</span><span class="Apple-converted-space" style="caret-color: rgb(33, 33, 33); color: #0e101a;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">Some businesses must rely on machines to address the labor shortage issue. Others count on machines to deliver faster and more consistent service. Moreover, many consumers have become used to automatic self-services during the pandemic. It is not surprising to see robots taking over more service jobs. <span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">What is the latest robotic “thing” that deems to take over even more human jobs?<span class="Apple-converted-space"> </span><o:p></o:p></span></span></i></b></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><span style="color: #0e101a; line-height: 1.2;">That is ChatGPT (Chat Generative Pre-trained Transformer), the popular chatbot from OpenAI. Launched in November 2022, ChatGPT is designed to answer user requests with AI-generated articles, essays, jokes, and even poetry. By January 2023, ChatGPT was already set to reach 100 million monthly active users (</span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.reuters.com%2Ftechnology%2Fchatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sKheOhPl3Kpu0PKhmLQMi9sDFwGb7v0sRNOw4FoVS80%3D&reserved=0" originalsrc="https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/" shash="qojd+u2Ult+BAq2T7ooY3A7IQh/nZVjHioPvKkI03BdCXs5Szs8mxPx+JezGbVShTuddDqU5okgYtsLKZhID1tLN6ZUuTFiTtouUFG4ZpEMaKvrfSWXFClwWuL6UDUm09ieNmuCAgLGYyhDrl7NAWKmdfXVksRONkVM69whfpE4=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.reuters.com%2Ftechnology%2Fchatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sKheOhPl3Kpu0PKhmLQMi9sDFwGb7v0sRNOw4FoVS80%3D&reserved=0"><span style="line-height: 1.2;">Hu, 2023</span></a><span style="color: #0e101a; line-height: 1.2;">). On average, about 13 million unique visitors used ChatGPT every day in January. As a reference, it took nine months for TikTok and 2.5 years for Instagram to reach 100 million users.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">ChatGPT could also threaten white-collar jobs.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></i></b></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">The development of ChatGPT and related AI can be a threat to more than just front-line labor. Tech jobs (e.g., coders, data analysts, programmers, and software engineers), media jobs (e.g., content creation, technical writing, and journalism), and legal industry jobs (e.g., paralegals and legal assistants) are particularly at risk (<a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.businessinsider.com%2Fchatgpt-jobs-at-risk-replacement-artificial-intelligence-ai-labor-trends-2023-02&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ppHvNkAIb8EPn%2BfvZIn458Sh9%2B6cgqCjfLOu2ebs7k4%3D&reserved=0" originalsrc="https://www.businessinsider.com/chatgpt-jobs-at-risk-replacement-artificial-intelligence-ai-labor-trends-2023-02" shash="UgszwAlD+5U5zZL4AH9Slj5elj4zEkaFDHkD9bPvfbAPypDQjizVYzUZMsfjcebRit7xG01SLT80fnWGxo2E5IsU/VWnUvQrSgNv09e8IMWaJWo8RZsY3ytDBiuFYi6TnlzDAaxbD7Zi1vdOt6cUfeq+wZ5ABwmf9duzwa+to4w=" style="color: #0078d7;" title="Original URL:
https://www.businessinsider.com/chatgpt-jobs-at-risk-replacement-artificial-intelligence-ai-labor-trends-2023-02
Click to follow link.">Mok & Zinkula, 2023</a>).<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">Is ChatGPT good enough to steal our jobs?<span class="Apple-converted-space"> </span><o:p></o:p></span></span></i></b></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">I did a test earlier by asking ChatGPT this question: Are robots stealing jobs? ChatGPT gave me the following answer:</span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-left: 0.5in; margin-right: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span style="color: #0e101a; line-height: 1.2;">Robots and automation can certainly displace some jobs and change the nature of work in many industries. As technology continues to advance, it is likely that we will see an increase in automation in various fields, which could result in some human jobs becoming unnecessary or obsolete. However, it is important to note that automation can also create new jobs, improve productivity, and increase efficiency in many industries.<span class="Apple-converted-space"> </span></span></i><i><span style="color: #0e101a; line-height: 1.2;"> </span></i></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-left: 0.5in; margin-right: 0in; text-size-adjust: auto;"><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">For example, automation can be used to perform repetitive, mundane tasks, freeing up workers to focus on more complex and creative tasks. Additionally, automation can lead to the development of new industries and job opportunities, such as those related to the design, programming, and maintenance of robots and other automated systems.<span class="Apple-converted-space"> </span></span></span></i></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin-bottom: 0in; margin-left: 0.5in; margin-right: 0in; text-size-adjust: auto;"><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">Therefore, while it’s true that robots and automation can displace some jobs, it’s important to consider the potential benefits as well the challenges of automation. It’s also important to invest in education and training programs to help workers acquire new skills and adapt to the changing job market.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></i></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">How not to get replaced by robots or ChatGPT at work<o:p></o:p></span></span></i></b></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">ChatGPT is good, and it will only get better! Machines and AI are deemed to take over more human jobs. While it can be challenging for us to compete with AI in technical skills, we humans can do a better job in more complex skills like leadership, creativity, motivation, and critical thinking.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">Do you expect robots will steal more human jobs soon? What can we do if we do not want to get replaced?<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">References:<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Hu, K. (2023, February 2). ChatGPT sets record for fastest-growing user base – analyst note.<span class="Apple-converted-space"> </span><i>Reuters.<span class="Apple-converted-space"> </span></i>Available via<span class="Apple-converted-space"> </span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.reuters.com%2Ftechnology%2Fchatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sKheOhPl3Kpu0PKhmLQMi9sDFwGb7v0sRNOw4FoVS80%3D&reserved=0" originalsrc="https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/" shash="qojd+u2Ult+BAq2T7ooY3A7IQh/nZVjHioPvKkI03BdCXs5Szs8mxPx+JezGbVShTuddDqU5okgYtsLKZhID1tLN6ZUuTFiTtouUFG4ZpEMaKvrfSWXFClwWuL6UDUm09ieNmuCAgLGYyhDrl7NAWKmdfXVksRONkVM69whfpE4=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.reuters.com%2Ftechnology%2Fchatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sKheOhPl3Kpu0PKhmLQMi9sDFwGb7v0sRNOw4FoVS80%3D&reserved=0">https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/</a><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Mok, A. & Zinkula, J. (2023, February 2). ChatGPT may be coming for our jobs. Here are the 10 roles that AI is most likely to replace.<span class="Apple-converted-space"> </span><i>Business Insider.<span class="Apple-converted-space"> </span></i>Available via<span class="Apple-converted-space"> </span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.businessinsider.com%2Fchatgpt-jobs-at-risk-replacement-artificial-intelligence-ai-labor-trends-2023-02&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ppHvNkAIb8EPn%2BfvZIn458Sh9%2B6cgqCjfLOu2ebs7k4%3D&reserved=0" originalsrc="https://www.businessinsider.com/chatgpt-jobs-at-risk-replacement-artificial-intelligence-ai-labor-trends-2023-02" shash="UgszwAlD+5U5zZL4AH9Slj5elj4zEkaFDHkD9bPvfbAPypDQjizVYzUZMsfjcebRit7xG01SLT80fnWGxo2E5IsU/VWnUvQrSgNv09e8IMWaJWo8RZsY3ytDBiuFYi6TnlzDAaxbD7Zi1vdOt6cUfeq+wZ5ABwmf9duzwa+to4w=" style="color: #0078d7;" title="Original URL:
https://www.businessinsider.com/chatgpt-jobs-at-risk-replacement-artificial-intelligence-ai-labor-trends-2023-02
Click to follow link.">https://www.businessinsider.com/chatgpt-jobs-at-risk-replacement-artificial-intelligence-ai-labor-trends-2023-02</a><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Note: This article was also published in <i>The Hospitality News Magazine. </i></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><i><span style="font-family: arial;"> </span></i></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com1tag:blogger.com,1999:blog-550644928710399345.post-1034639874906341182023-03-28T06:00:00.006-07:002023-03-28T06:00:00.543-07:00Does government involvement in business do more good or harm to the foodservice industry? <p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXqXMgdz8sNf62PC-KmjOC27NMFIDuG-EehO64XBajvo5HAWAwMWo4W8aJXfi_n8Fx9OwuBu54_jpgktSxhQEyZI6oJ-d5N2T8ETO4TihieWL1rvWtVF4G_FCJnRippq-MJZxXbEF8OsyzOta2byzT0UX8DG90IR4ji-GrJkKyBMat1nkEHif1IgIj/s1050/government%20ban%20natural%20gas%20linchi%20kwok%20viewpoint.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="699" data-original-width="1050" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXqXMgdz8sNf62PC-KmjOC27NMFIDuG-EehO64XBajvo5HAWAwMWo4W8aJXfi_n8Fx9OwuBu54_jpgktSxhQEyZI6oJ-d5N2T8ETO4TihieWL1rvWtVF4G_FCJnRippq-MJZxXbEF8OsyzOta2byzT0UX8DG90IR4ji-GrJkKyBMat1nkEHif1IgIj/w640-h426/government%20ban%20natural%20gas%20linchi%20kwok%20viewpoint.jpeg" width="640" /></span></a></div><p></p><p><span style="caret-color: rgb(33, 33, 33); color: #0e101a;"><span style="font-family: arial;">The U.S. Department of The Treasury spent trillions of dollars during COVID to help people and businesses in need. Without those emergency funds from the government, many hospitality businesses would not have survived the pandemic.</span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">Now, our world is finally getting away from the pandemic. However, many crises facing the hospitality industry are not over yet. We still need help to address the supply chain issues, labor shortage, record-high inflation, and looming concerns of the economy. Should the government continue its support? <span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">Natural gas may be one of the urgent issues needing the government’s help right now.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></i></b></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">There is a spike in natural gas prices in Southern California. For example, a family-owned BBQ and seafood restaurant in L.A.’s Chinatown found its natural gas bill went from a typical $5,000 - $6,000 to nearly $14,000 in February 2023 (<a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fktla.com%2Fnews%2Flocal-news%2Fhigh-gas-bill-cripples-chinatown-restaurant%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=grdx0e8tUR3UrbI%2BXmK4OOjFoER7GyxIcn1JciLaadE%3D&reserved=0" originalsrc="https://ktla.com/news/local-news/high-gas-bill-cripples-chinatown-restaurant/" shash="qrZaM7MEzf+bEHk7C2CzHacFPxcS9d7hiUfotaOnAtwx1NebOh1Iiey2U8gq5VbvM5Q3gRQkg+Kw77BfhmLxUjRbPZm6oorKnFBv/fMPaOI8s1hX/qEi7u3Yo1HjNOlqhqNC80blrZrdog5TCGzHYVY+4D8X9s6wzJIVKsRzW6I=" style="color: #0078d7;" title="Original URL:
https://ktla.com/news/local-news/high-gas-bill-cripples-chinatown-restaurant/
Click to follow link.">Quednow & Cheng, 2023</a>).<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">The Governor of California, Gavin Newsom, has urged the Federal Regulatory Commission, which regulates wholesale natural gas, to investigate the incident. The California Public Utilities Commission also voted to accelerate the state’s climate credits for residential customers, who might see a credit of $90 to $120 in their February or March bill. The question is: Will restaurants and hotels that use natural gas too also get help? <span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">More municipal governments impose restrictions on restaurant use of gas-powered appliances.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></i></b></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">In 2019, Berkely became the first city in the nation to impose gas restrictions (<a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nrn.com%2Foperations%2Frestaurant-operators-eye-electric-kitchens-gas-restrictions-gain-momentum&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZRfdSK3hbLBpNNfRdvEQ3K0HHrlxBqNsOjZBguu3BXw%3D&reserved=0" originalsrc="https://www.nrn.com/operations/restaurant-operators-eye-electric-kitchens-gas-restrictions-gain-momentum" shash="eRTSEi1IiI6OQTdVshlm0s7lzEkbwXMEkFGCL25mGbX5mmoPpCjgUFbIZwW8k/+yqSxK+lisilFkoDahwNKI7OYg0mXzBHIvhvhMwVg6vy/Qu3haBFCTu1oQXMiE6Z4RmbvFOCEDK4x/8zTGapr0fDG8Vg4hSMdIxkZMTmdzvx0=" style="color: #0078d7;" title="Original URL:
https://www.nrn.com/operations/restaurant-operators-eye-electric-kitchens-gas-restrictions-gain-momentum
Click to follow link.">Hamstra, 2022</a>). Although the California Restaurant Association still holds a pending lawsuit against Berkely, L.A. has joined Berkely and other municipal governments in 2022 to ban the use of gas appliances in all newly constructed buildings, citing health and environmental concerns about using natural gas. In January 2023, the Governor of New York, Kathy Hochul, also made a proposal to end all sale of new fossil-powered heating equipment by 2030, including natural-gas-powered sources (<a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnypost.com%2F2023%2F01%2F11%2Fhochuls-plan-to-ban-sale-of-gas-stoves-fuels-outrage%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4vUaP8f%2Fm2Gu%2B9oQTrv5xO7Za%2FGHDfJmvQoF1HplezI%3D&reserved=0" originalsrc="https://nypost.com/2023/01/11/hochuls-plan-to-ban-sale-of-gas-stoves-fuels-outrage/" shash="zfXFuyZ/v5QcdhGZggSP/Z9J6c/uAhqR57C5Llr/1AC8vi6I3WHIFAW75j1D2a/i5pMVvjXbD+Fg/to3aRZoAErMl7Xd6V44El0qVZoLhCzemHnwQoev9F6oVqBjAWnJXlEwy3L7gIjdClu9UUD0jGhZaClUFGZYg2SaShhBziU=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnypost.com%2F2023%2F01%2F11%2Fhochuls-plan-to-ban-sale-of-gas-stoves-fuels-outrage%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4vUaP8f%2Fm2Gu%2B9oQTrv5xO7Za%2FGHDfJmvQoF1HplezI%3D&reserved=0">Gould et al., 2023</a>).<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">While gas restrictions have gained momentum in more municipalities, each place adopted its own version of regulations. Sooner or later, restaurants in restricted areas must convert their operations and learn how to cook with electric equipment.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">Besides gas restrictions, more regulations are coming.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></i></b></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">Another example is that a handful of states now require cage-free housing for hens laying eggs. The State of New York is also in the process of imposing cage-free egg production. Like gas restrictions, cage-free egg legislation will for sure have significant impacts on restaurant operations.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a; line-height: 1.2;"><span style="font-family: arial;">In general, are you a supporter of a free-market or command economy? Do you favor government involvement in the business? If so, in what situation?<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="line-height: 1.2;"><span style="font-family: arial;"> </span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">References:<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Gould, J., Schnitzer, K., Williams, Z., Hogan, B., & Golding, B. (2023, January 11). Gov. Hochul quietly sneaks in proposal to ban sale of gas stoves, fuels outrage across New York.<span class="Apple-converted-space"> </span><i>New York Post.<span class="Apple-converted-space"> </span></i>Available via<span class="Apple-converted-space"> </span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnypost.com%2F2023%2F01%2F11%2Fhochuls-plan-to-ban-sale-of-gas-stoves-fuels-outrage%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4vUaP8f%2Fm2Gu%2B9oQTrv5xO7Za%2FGHDfJmvQoF1HplezI%3D&reserved=0" originalsrc="https://nypost.com/2023/01/11/hochuls-plan-to-ban-sale-of-gas-stoves-fuels-outrage/" shash="zfXFuyZ/v5QcdhGZggSP/Z9J6c/uAhqR57C5Llr/1AC8vi6I3WHIFAW75j1D2a/i5pMVvjXbD+Fg/to3aRZoAErMl7Xd6V44El0qVZoLhCzemHnwQoev9F6oVqBjAWnJXlEwy3L7gIjdClu9UUD0jGhZaClUFGZYg2SaShhBziU=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnypost.com%2F2023%2F01%2F11%2Fhochuls-plan-to-ban-sale-of-gas-stoves-fuels-outrage%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4vUaP8f%2Fm2Gu%2B9oQTrv5xO7Za%2FGHDfJmvQoF1HplezI%3D&reserved=0">https://nypost.com/2023/01/11/hochuls-plan-to-ban-sale-of-gas-stoves-fuels-outrage/</a><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Hamstra, M. (2022, August 17). Restaurant operators eye electric kitchens as gas restrictions gain momentum.<span class="Apple-converted-space"> </span><i>Nation’s Restaurant News.<span class="Apple-converted-space"> </span></i>Available via<span class="Apple-converted-space"> </span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nrn.com%2Foperations%2Frestaurant-operators-eye-electric-kitchens-gas-restrictions-gain-momentum&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ZRfdSK3hbLBpNNfRdvEQ3K0HHrlxBqNsOjZBguu3BXw%3D&reserved=0" originalsrc="https://www.nrn.com/operations/restaurant-operators-eye-electric-kitchens-gas-restrictions-gain-momentum" shash="eRTSEi1IiI6OQTdVshlm0s7lzEkbwXMEkFGCL25mGbX5mmoPpCjgUFbIZwW8k/+yqSxK+lisilFkoDahwNKI7OYg0mXzBHIvhvhMwVg6vy/Qu3haBFCTu1oQXMiE6Z4RmbvFOCEDK4x/8zTGapr0fDG8Vg4hSMdIxkZMTmdzvx0=" style="color: #0078d7;" title="Original URL:
https://www.nrn.com/operations/restaurant-operators-eye-electric-kitchens-gas-restrictions-gain-momentum
Click to follow link.">https://www.nrn.com/operations/restaurant-operators-eye-electric-kitchens-gas-restrictions-gain-momentum</a><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Quednow, C.W. & Cheng, K. (2023, February 15). High gas bill cripples Chinatown restaurant. KTLA5. Available via<span class="Apple-converted-space"> </span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fktla.com%2Fnews%2Flocal-news%2Fhigh-gas-bill-cripples-chinatown-restaurant%2F&data=05%7C01%7Clkwok%40cpp.edu%7C5087c61603d542099d0108db12402564%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638123838957298553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=grdx0e8tUR3UrbI%2BXmK4OOjFoER7GyxIcn1JciLaadE%3D&reserved=0" originalsrc="https://ktla.com/news/local-news/high-gas-bill-cripples-chinatown-restaurant/" shash="qrZaM7MEzf+bEHk7C2CzHacFPxcS9d7hiUfotaOnAtwx1NebOh1Iiey2U8gq5VbvM5Q3gRQkg+Kw77BfhmLxUjRbPZm6oorKnFBv/fMPaOI8s1hX/qEi7u3Yo1HjNOlqhqNC80blrZrdog5TCGzHYVY+4D8X9s6wzJIVKsRzW6I=" style="color: #0078d7;" title="Original URL:
https://ktla.com/news/local-news/high-gas-bill-cripples-chinatown-restaurant/
Click to follow link.">https://ktla.com/news/local-news/high-gas-bill-cripples-chinatown-restaurant/</a></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Note: This article was also published in <i>Hospitality News Magazine. </i>The picture was downloaded from <a href="https://www.marketwatch.com/story/gas-stove-ban-u-s-draws-closer-to-action-with-a-consumer-agency-turning-up-its-scrutiny-11673373286">MarketWatch.com</a>. </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><br /></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-86712954471556142862023-03-01T06:00:00.008-08:002023-03-01T06:00:00.222-08:00Does trust encourage or discourage employees to share their suggestions? Research suggests the answer depends on the “types” of trust being measured.<p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-align: center; text-size-adjust: auto;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnZrjAGmFgxfz2r1pdaUbMddovqqMyO5U2qSDh0tUC1KBhlSRCQWH-SJf96oE8xuBcC7VaNaOzC4hkAWTH13grYcpcdzlyEMqL3s73dw_9OYBMyI4TzUVMJfC7ZwgSLAoixpdMw7X_2mwWPmo9wmWMyO52Updcr5ls2y9CHw__jVLBjhJONca3ndBJ/s1000/linchi%20kwok%20trust%20customer-focused%20voice%20silence%20research.jpeg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="657" data-original-width="1000" height="420" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnZrjAGmFgxfz2r1pdaUbMddovqqMyO5U2qSDh0tUC1KBhlSRCQWH-SJf96oE8xuBcC7VaNaOzC4hkAWTH13grYcpcdzlyEMqL3s73dw_9OYBMyI4TzUVMJfC7ZwgSLAoixpdMw7X_2mwWPmo9wmWMyO52Updcr5ls2y9CHw__jVLBjhJONca3ndBJ/w640-h420/linchi%20kwok%20trust%20customer-focused%20voice%20silence%20research.jpeg" width="640" /></a></div><p></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">The positive effects of employees’ trust in their supervisors have been widely documented, such as job engagement, performance, and organizational citizenship behaviors. Given supervisors’ authority in the workplace, we suspect supervisors would bear a critical role in initiating trusting supervisor-employee relationships. As suggested in the social exchange theory, employees may perceive supervisor trust in them as a kind act by the supervisor and feel obligated to return such a kind act with their trust in supervisor.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="font-family: arial;">The Research<span class="Apple-converted-space"> </span><o:p></o:p></span></i></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">To examine the relationships among (supervisor) trust in employee, (employee) felt trust, and (employee) trust in supervisor with empirical data, I worked with Drs.<span class="Apple-converted-space"> </span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fyung-kuei-huang-a46514b%2F&data=05%7C01%7Clkwok%40cpp.edu%7C0edda3febca74350829208db162ff755%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638128167502988961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rg9uRYA04JwGGWWR9Ms17Mt9OLYRmQJluGWzBpcoaP4%3D&reserved=0" originalsrc="https://www.linkedin.com/in/yung-kuei-huang-a46514b/" shash="qNgrdOTx1OTsMPLNUtiTM94G7s8eGzAkOQLxTaCENHzKHWjRwYa9zxAvJSSfynehknqH3+YaQGiItwu7o5/TyVsCE1fJBky0wmDfqXkar8dfJ/xXaDKcztGGu7ZPU2pOe5xVyPenTD18yFoWt3bqF6Gc1AHlVf4DrBbSAK80C9Y=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fyung-kuei-huang-a46514b%2F&data=05%7C01%7Clkwok%40cpp.edu%7C0edda3febca74350829208db162ff755%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638128167502988961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rg9uRYA04JwGGWWR9Ms17Mt9OLYRmQJluGWzBpcoaP4%3D&reserved=0">Yung-Kuei Huang</a><span class="Apple-converted-space"> </span>at National Ilan University in Taiwan and<span class="Apple-converted-space"> </span><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.kent.edu%2Fehhs%2Ffla%2Fprofile%2Fning-kuang-chuang&data=05%7C01%7Clkwok%40cpp.edu%7C0edda3febca74350829208db162ff755%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638128167502988961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JRVLTm%2FYqH2C4y%2ByTlwxdJkq1f0MTPycEAm6MNeUqRI%3D&reserved=0" originalsrc="https://www.kent.edu/ehhs/fla/profile/ning-kuang-chuang" shash="wF5F1+d8+hpjJJZqympB3daKS34tQXMh/OwUaFeWTzoM5D26SrTjSSyAIfqrKNARat/I5NMmXWa/oUeX8SZad5r9T310gakrnnX1r8yAKwTO3SuzVsQedt4AF3ARVtIa24u7mMVjPMcWxK2Q89lK1jL33KgLksXck0778myQL2s=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.kent.edu%2Fehhs%2Ffla%2Fprofile%2Fning-kuang-chuang&data=05%7C01%7Clkwok%40cpp.edu%7C0edda3febca74350829208db162ff755%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638128167502988961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JRVLTm%2FYqH2C4y%2ByTlwxdJkq1f0MTPycEAm6MNeUqRI%3D&reserved=0">Ning-Kuang Chuang</a><span class="Apple-converted-space"> </span>at Kent State University on a project. Our purpose is two-fold. <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoListParagraphCxSpFirst" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.25in; text-indent: -0.25in; text-size-adjust: auto;"><span style="font-family: arial;">1.<span style="font-stretch: normal; line-height: normal;"> <span class="Apple-converted-space"> </span></span>To examine the mediating relationships among trust in employee, felt trust, and trust in supervisor with two-dimensional measures:<o:p></o:p></span></p><ol start="1" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="A"><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in 0.25in;"><span style="font-family: arial;"><b>Reliance-based trust intentions</b><span class="Apple-converted-space"> </span>--- trustors’ willingness to rely on trustees’ knowledge, skills, and abilities;<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in 0.25in;"><span style="font-family: arial;"><b>Disclosure-based trust intentions</b><span class="Apple-converted-space"> </span>--- trustors’ disclosure of sensitive or personal information to trustees.<span class="Apple-converted-space"> </span><o:p></o:p></span></li></ol><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoListParagraphCxSpFirst" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.25in; text-indent: -0.25in; text-size-adjust: auto;"><span style="font-family: arial;">2.<span style="font-stretch: normal; line-height: normal;"> <span class="Apple-converted-space"> </span></span>To investigate the direct and indirect effects of the above trust-related variables on customer-focused voice and silence.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><ol start="1" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="A"><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in 0.25in;"><span style="font-family: arial;"><b>Customer-focused voice</b><span class="Apple-converted-space"> </span>--- employees’ efforts to provide constructive suggestions to management with the intent to address customer needs and improve service quality and procedures;<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in 0.25in;"><span style="font-family: arial;"><b>Customer-focused silence</b><span class="Apple-converted-space"> </span>--- employees intentionally withhold information, ideas, and concerns that may be potentially important for the improvement or medication of customer services. <span class="Apple-converted-space"> </span><o:p></o:p></span></li></ol><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">We employed structured equation modeling with 307 valid paired supervisor-employee questionnaires from 32 hotels in Taiwan to test the hypotheses. We then published the results in the<span class="Apple-converted-space"> </span><a href="https://www.emerald.com/insight/content/doi/10.1108/IJCHM-05-2022-0676/full/html" originalsrc="https://doi.org/10.1108/IJCHM-05-2022-0676" shash="ri/3dYSfWn4AyICvmUxBuK1cmQeM7kUqrzw11UeeRKhCL3xUzDAVhegGk/kvJCcB6C8WzZWC7/FswFvh7JPgn0lYRHP5+yYRDYSyKdd9XSMdicBD1A5wJDx8NG8XstF0eS7QRXqVTJas91mosyoHEe0YRJKQk0fpErfh7BGYMAE=" style="color: #0078d7;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoi.org%2F10.1108%2FIJCHM-05-2022-0676&data=05%7C01%7Clkwok%40cpp.edu%7C0edda3febca74350829208db162ff755%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638128167502988961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=aW9SQ4ewZy6fFHDzdPyXfa4PoZdJ39NZqOTK0RXtyA0%3D&reserved=0"><i>International Journal of Contemporary Hospitality Management</i></a>.<o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="font-family: arial;">The Key Findings<o:p></o:p></span></i></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Besides the reciprocity of trust between supervisor trust in employee and employee trust in supervisor, we also discovered some key interesting findings about employees’ customer-focused voice and silence behaviors: <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><ol start="1" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="1"><li class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><span style="background-color: white; color: black;">(Supervisor) reliance-based trust in employee has a significantly positive effect on voice but not silence.<span class="Apple-converted-space"> </span></span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><span style="background-color: white; color: black;">(Employee) felt reliance positively affects voice but negatively affects silence.</span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><span style="background-color: white; color: black;">(Employee) felt disclosure has no impact on voice but positively affects silence.</span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><span style="background-color: white; color: black;">(Employee) reliance-based trust in supervisor negatively affects voice.<span class="Apple-converted-space"> </span></span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;"><span style="background-color: white; color: black;">(Employee) disclosure-based trust in supervisor positively affects voice and negatively affects silence.<span class="Apple-converted-space"> </span></span><o:p></o:p></span></li></ol><p class="MsoListParagraphCxSpLast" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0in 0in 0.25in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="font-family: arial;">Is relying on employees better than disclosing sensitive information to employees?<span class="Apple-converted-space"> </span><o:p></o:p></span></i></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">It appears that supervisor reliance-based trust in employee can trigger employees’ feeling of being trusted by their supervisor. Then, when employees feel their supervisors rely on them, they would trust their supervisors in return. Furthermore, when supervisors rely more on employees at work, employees become more likely to provide constructive feedback and suggestions for service improvement.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">It is noteworthy to mention that when employees feel their supervisors disclose more sensitive and personal information, they become more likely to withhold their suggestions (i.e., to remain silent). It makes sense that employees might feel reluctant to provide suggestions or inputs when they see their supervisors often share personal and sensitive information with others.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Our results indicate that employees will trust their supervisors more when their supervisors delegate more important tasks to them but not as much when their supervisors disclose too much personal or sensitive information to them. Accordingly, we present the following: <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="font-family: arial;">Recommendations for Managers and Supervisors<o:p></o:p></span></i></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><ul style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in 0px; text-size-adjust: auto;" type="disc"><li class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Assign employees important tasks and give them decision latitude and autonomy to convey a stronger message of their trust in employees.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">At the same time, avoid overly delegating the number of important tasks. <span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Establish a boundary with their subordinate, allowing them to better manage the amount and content of the personal/sensitive information shared with the employees.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Actively welcome suggestions and inputs from frontline employees to minimize the negative effect of overly delegating important tasks on employee voice.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in 0in 0in -0.25in;"><span style="font-family: arial;">Clearly and openly express their confidence and positive expectations about employees because employees also need to “feel” the trust before returning supervisors’ trust in them with their trust in supervisors.<span class="Apple-converted-space"> </span><o:p></o:p></span></li></ul><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><b><i><span style="font-family: arial;">The Conclusion<o:p></o:p></span></i></b></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">No study is perfect or free from potential bias. While there are limitations, our work suggests that we must treat reliance-based trust differently from disclosure-based trust in future studies and practices about “trust” at work. Different trust-related variables can trigger psychological responses unique to customer-focused silence and voice.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">In what way do you see the differences between reliance- and disclosure-based trust? What best practices do you see in promoting employee trust in supervisor? How about best practices in helping employees feel or acknowledge their supervisor trust in them? <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span class="Apple-converted-space"><span style="font-family: arial;"><br /></span></span></p><p class="MsoNormal" style="caret-color: rgb(33, 33, 33); color: #212121; margin: 0in; text-size-adjust: auto;"><span class="Apple-converted-space"><span style="font-family: arial;">Note: The picture was downloaded from <a href="https://smallbusiness.co.uk/employee-ideas-business-listening-2544393/">SmallBusiness.co.uk</a>. </span></span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-40451306349329409502023-02-14T06:00:00.009-08:002023-02-14T06:00:00.218-08:00Vision 2023: Big Changes Are Coming<p style="text-align: center;"><span style="font-family: arial;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="font-family: arial;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcTDpZf4sHTDX8-vgHrQE532H7YvlWNk2oTbit8YTKxFMFKVPuxwWKXiWrqNsiA1Z9V609Fr-IlS1Ra2LKolMo8jzLDe1MFtucpiUU4WE_7FQy2xmcKLwbYxo9dehBbkti_zxK2kybJnPQKN_t4KittupxHgHVY1nAXeR95RFujbaJFCak4Ad--FiO/s1920/Business%20Outlook%202023%20Linchi%20Kwok.webp" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1280" data-original-width="1920" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcTDpZf4sHTDX8-vgHrQE532H7YvlWNk2oTbit8YTKxFMFKVPuxwWKXiWrqNsiA1Z9V609Fr-IlS1Ra2LKolMo8jzLDe1MFtucpiUU4WE_7FQy2xmcKLwbYxo9dehBbkti_zxK2kybJnPQKN_t4KittupxHgHVY1nAXeR95RFujbaJFCak4Ad--FiO/w640-h426/Business%20Outlook%202023%20Linchi%20Kwok.webp" width="640" /></a></span></div><p></p><p><span style="font-family: arial;"><span style="caret-color: rgb(0, 0, 0);">As many of us have left the pandemic behind in 2022 and begun traveling again, airlines started</span><span class="Apple-converted-space" style="caret-color: rgb(0, 0, 0);"> </span></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">It may seem that everything is finally moving into a brighter future in 2023, but the truth is: the<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hospitalitynet.org%2Fopinion%2F4114470.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759919877186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rRt%2BrsJg5SFW5kWSe2zZaydK%2BUc2a8DgFK%2F12PAiw3A%3D&reserved=0" originalsrc="https://www.hospitalitynet.org/opinion/4114470.html" shash="RXTkhW0XFGU8qZg9ByM8XYV2f6rWJDgtm5n8spVe9HnibN0UB2ofnDdmhU8QeFi0AHlPN4kAawbjDy6sA65DD2sVc4+m9mvVukSxvjRv7DZXyVy+r8LmoJrajp7yif7K/zu6LAGac3NhFhwtUHjb++qOymRBIJBiGzUGM2VVqYI=" style="color: #0563c1;" target="_blank" title="Original URL:
https://www.hospitalitynet.org/opinion/4114470.html
Click to follow link.">permanent impacts of the pandemic</a><span style="font-family: arial;"><span class="Apple-converted-space"> </span>and the uncertainty of the market have pushed many industry leaders to further streamline their operations. Considering the existing challenges facing the hospitality and tourism industries, I expect 2023 will be the year for significant changes.<o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;"><em><b>Food prices are unlikely to fall</b></em><o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">General month-to-month inflation is easing, but<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Famp%2Fstory%2Finflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759919877186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WZWUPPt4P1gQ6%2BxzfusIt%2FGAEEWZ5tHGBRPsKCE%2FFGM%3D&reserved=0" originalsrc="https://www.marketwatch.com/amp/story/inflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308" shash="pyVCP095ew29RNbUJXrnf8jzF7FX00q4TeTLJIZzDy5SMhj81ytVLtkNjt+ukl5417Ld+PevMObWG2RqdDyp2whPBAz939jv24hiT14o6pT+oXqdISq/J/jP6yYWUdl99gbNELElRTtmFhx/fID8/F7f1UTsK3NrNKWhy1qnUx8=" style="color: #0563c1;" target="_blank" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Famp%2Fstory%2Finflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759919877186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WZWUPPt4P1gQ6%2BxzfusIt%2FGAEEWZ5tHGBRPsKCE%2FFGM%3D&reserved=0">not for most essential food items</a><span style="font-family: arial;">, especially when year-to-year inflation is concerned. On average, consumers were paying $4.25 for a carton of Grade A large eggs in December 2022, a jump from $1.79 a year ago. An outbreak of bird flu, high inflation, and cage-free-egg laws imposed by some states might be the reasons. Average butter prices went from $3.47 a pound a year ago to $4.81. Margarine, usually used as a substitute for butter, also saw a 43.8% year-to-year increase in December 2022. Moreover, the global food supplies in grain, oilseed, corn, wheat, and soybeans are projected to decline for the fifth consecutive year in 2023. Food costs have become uncontrollable, pushing businesses to re-evaluate their procurement process and offerings.<o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;"><em><b>Labor shortage is improving but will not quickly go away</b></em><o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">Big tech and financial firms began<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnn.com%2F2023%2F01%2F21%2Fbusiness%2Flayoffs-google-vox-microsoft%2Findex.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0YZrSwOn%2FfkWB3BLwt4F8wlN3mcyxiZQCjXMt2Oo0AM%3D&reserved=0" originalsrc="https://www.cnn.com/2023/01/21/business/layoffs-google-vox-microsoft/index.html" shash="yTVqr2EC0hrZSNvfBwTRpT6AXn+eLhlhSmYxmKwYDJSmXzM8tD9knZOfi0nY7/nJCunHztzZfdyzLNYCwZtsKVf4Yb+FcyvO52lN6LIVAo4r7OOYtgufeuEh2eHnhjtPKKpALgKFppubLuM57GUSBMrXS0ec5iYHyyStCc1jAOw=" style="color: #0563c1;" target="_blank" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnn.com%2F2023%2F01%2F21%2Fbusiness%2Flayoffs-google-vox-microsoft%2Findex.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0YZrSwOn%2FfkWB3BLwt4F8wlN3mcyxiZQCjXMt2Oo0AM%3D&reserved=0">trimming the workforce</a><span style="font-family: arial;"><span class="Apple-converted-space"> </span>in late 2022, leading to a shift in the labor market. While it is hard to suspect those workers who just got laid off from the top tech or financial firms would fill in the vacancies in the hospitality and tourism industries. The restaurant industry has finally seen<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Frestaurant-staffers-are-returning-to-work-after-covid-flight-11671927341%3Fst%3Diraruwq5yzur18c%26reflink%3Ddesktopwebshare_permalink&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xslA1jQTAhuT4BXUBGS%2FPKUv00gUf8ql2Xtq6mfmLRU%3D&reserved=0" originalsrc="https://www.wsj.com/articles/restaurant-staffers-are-returning-to-work-after-covid-flight-11671927341?st=iraruwq5yzur18c&reflink=desktopwebshare_permalink" shash="mZrQl1y6RuHX7SCJUXijxS72WBUTxk4nxTM5b6iAE50rZXpf7F34C6SL2q/w7qITHygzTfE9QYBQi1C1fCLu9DKZEJDo8c8uYKXbmRJ4qyP3gkar7ZFvJg7oOB64x6EqZIqjn6Z25pteT8b+VEUzFnogZr855zo162QRdfXPRVY=" style="color: #0563c1;" target="_blank" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Frestaurant-staffers-are-returning-to-work-after-covid-flight-11671927341%3Fst%3Diraruwq5yzur18c%26reflink%3Ddesktopwebshare_permalink&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xslA1jQTAhuT4BXUBGS%2FPKUv00gUf8ql2Xtq6mfmLRU%3D&reserved=0">workers returning</a><span style="font-family: arial;"><span class="Apple-converted-space"> </span>in December 2022 due to higher wages, better working conditions, and a weakening labor market. Furthermore, continuous improvement can be expected because the share of job seekers interested in foodservice and restaurant jobs has resumed to the pre-pandemic level.<o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">Since COVID, the industry has substantially increased hourly wages to combat the labor shortage challenge in the last few years. For example, the average hourly wage for fast-food workers in October 2022 was $15.17, 26% higher than the pre-pandemic level. An average sit-down restaurant worker made $18.70 an hour, a 21% increase from pre-pandemic. Nevertheless, higher wages alone cannot stop people from<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnbc.com%2F2023%2F01%2F18%2F70percent-of-gen-z-and-millennials-are-considering-leaving-their-jobs-soon.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=uMNyBS3W59w45p%2BBkxJWwt6KVh8A2hXC4cY09QT551M%3D&reserved=0" originalsrc="https://www.cnbc.com/2023/01/18/70percent-of-gen-z-and-millennials-are-considering-leaving-their-jobs-soon.html" shash="mQeNtqkOBpPGafIqTOmum65yB2bUdeaFV+zJs6u84kM4QN7I23ouQEyoY13+oP817z4rKucdMNT8+ccJJ1NX6HoF9GLR4e0u5Mp+SYykxA2vqVg6RoR3VW3oyUd6HdwunyRkIhYVH6q3Apm6bsNZryWB9a1ASVTKjp+YKYdCDU4=" style="color: #0563c1;" target="_blank" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnbc.com%2F2023%2F01%2F18%2F70percent-of-gen-z-and-millennials-are-considering-leaving-their-jobs-soon.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=uMNyBS3W59w45p%2BBkxJWwt6KVh8A2hXC4cY09QT551M%3D&reserved=0">quitting in 2023</a><span style="font-family: arial;">. Workers’ demands for higher wages and better working conditions, as well as high-interest rates and inflation, have challenged businesses to update their operational structure for leaner operations.<o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;"><em><b>Changes are coming in 2023</b></em><o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Fmcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622%3Fst%3Dkqrqx4rdenkhy66%26reflink%3Ddesktopwebshare_permalink&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3WJHCkvrtLj%2FxZVsffzDl8hj4BCRu65o4UQQNSp8UYo%3D&reserved=0" originalsrc="https://www.wsj.com/articles/mcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622?st=kqrqx4rdenkhy66&reflink=desktopwebshare_permalink" shash="WowiLhqGbHQ/T6llypf8r3O85BeyohA9ZIslS/up0dYQZknsZAE31e7Oojz7n9KQvnvdE+IhZUkpnaIp0Uchc92s1aQcyxIg4omdOLzKLtIdixT83IhO9JmTi70+mPux4aIlLPJLQel9z1ftcB5uBM581cgjJxxRQ8D14H37THc=" style="color: #0563c1;" target="_blank" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Fmcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622%3Fst%3Dkqrqx4rdenkhy66%26reflink%3Ddesktopwebshare_permalink&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3WJHCkvrtLj%2FxZVsffzDl8hj4BCRu65o4UQQNSp8UYo%3D&reserved=0">McDonald’s</a><span style="font-family: arial;">, a market leader in the quick-service restaurant sector, has already taken a move. In January, McDonald’s announced a plan to trim its labor force, aiming to transform the company with a leaner (corporate) organizational structure. McDonald’s also plans to revamp its offerings and customer loyalty programs. Updates are also coming to its restaurant formats, such as stand-alone kiosks selling desserts or coffee to promote automatic self-service and products with high-profit margins.<o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">All McDonald’s plans to do is to help the company streamline its offerings with lower food and labor costs. To stay afloat or remain competitive, other restaurants, hotels, and airlines will most likely take a similar approach to streamline their operations.<o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;"><em><b>A concluding thought</b></em><o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">We are in a business that is resilient to challenges. The ones who are innovative and can<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hospitalitynet.org%2Fopinion%2F4112076.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=HkzJOlR4BAi3FYxQk45u7b9f3y8M04iGlZCnAxa7EQk%3D&reserved=0" originalsrc="https://www.hospitalitynet.org/opinion/4112076.html" shash="XXq8y8GEgB/3a1dfl8/GnFcXHrd5w7QN98pCOipwk2cRBS6mZRbN9B5nLF8CKqXZ3BVdyvR+pX0DZ7TjKKh5BU/vzaSJoanGV4GNrykJDDTvX9zUlNi6PexqVv+weXpByXORKgPB9ubcnTGtMANbzVUXwsmisB3gMBSGfzToVCc=" style="color: #0563c1;" target="_blank" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hospitalitynet.org%2Fopinion%2F4112076.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=HkzJOlR4BAi3FYxQk45u7b9f3y8M04iGlZCnAxa7EQk%3D&reserved=0">quickly adapt to new changes</a><span style="font-family: arial;"><span class="Apple-converted-space"> </span>survive and thrive. We have already seen<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hospitalitynet.org%2Fopinion%2F4114469.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lbTFGwNydDtx8SdwSvxalH3s8Gc%2BIu%2FFUkwxoTxWDB4%3D&reserved=0" originalsrc="https://www.hospitalitynet.org/opinion/4114469.html" shash="Pi+ahRy1qCotnzykrzH6M1ial7Whp6U39+ZhjZiZ+NPyxLxrjKZ9geWTLCWv1rqZbV6hp0uPYDlFj+t7JXUENRg9mim8aSpl6Qpt30t0qjj6zQqeicYzjhNOhxyQcc/0KIcFHeYlfzeHykZbA4/3KEpujwSMgy7zEolcFpVtgC0=" style="color: #0563c1;" target="_blank" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hospitalitynet.org%2Fopinion%2F4114469.html&data=05%7C01%7Clkwok%40cpp.edu%7Cdff7df85240a4d8dd05f08daff144dc6%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638102759920033398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lbTFGwNydDtx8SdwSvxalH3s8Gc%2BIu%2FFUkwxoTxWDB4%3D&reserved=0">many changes in operations</a><span style="font-family: arial;">, even during the pandemic. While I am uncertain of how many changes are ahead of us, I believe 2023 will be a year of big changes that will have long-lasting impacts.<o:p></o:p></span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">What is your vision for 2023? What changes do you picture seeing in 2023?</span></p><p style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">Note: This post was first published on HospitalityNet. </span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-21692261810357476432023-01-31T06:00:00.001-08:002023-01-31T06:00:00.231-08:00Food Banks Need Our Support to Combat Inflation<p style="text-align: center;"><span style="font-family: arial;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="font-family: arial;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh603dB0Kll49PeWeLJM_XL0JDYg82zDsXGYW-HPZbrGpRVrwXFaUeFQFFKxK_IVy-gL-hTzUAoDsmOGOmk4K6RuzztdUfKYPj7UwQCFZDTr03QLAZC5l9ZVyxRTdah2fQDoB8u95gGyoPsny1S75Y25r__VkJhwSqGeexYmMNYeotrtf3WbOJExScx/s1350/Food%20banks%20need%20help%20linchi%20kwok%20viewpoint.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="900" data-original-width="1350" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh603dB0Kll49PeWeLJM_XL0JDYg82zDsXGYW-HPZbrGpRVrwXFaUeFQFFKxK_IVy-gL-hTzUAoDsmOGOmk4K6RuzztdUfKYPj7UwQCFZDTr03QLAZC5l9ZVyxRTdah2fQDoB8u95gGyoPsny1S75Y25r__VkJhwSqGeexYmMNYeotrtf3WbOJExScx/w640-h426/Food%20banks%20need%20help%20linchi%20kwok%20viewpoint.jpeg" width="640" /></a></span></div><p></p><p><span style="font-family: arial;"><span style="caret-color: rgb(0, 0, 0); color: #0e101a;">While inflation is finally cooling a little bit, nothing seems to stop the soaring food prices. Prices of margarine and butter in December 2022 increased 44% and 31%, respectively, from a year ago. Egg prices had even gone up by 60% (<a href="https://www.cbsnews.com/news/eggs-prices-2022-chicken-bird-flu-inflation-cpi/">Brooks, 2023</a>)</span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><em><b><span style="color: #0e101a;">Inflation is just one factor driving up the food prices</span></b></em><span style="color: #0e101a;"><o:p></o:p></span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;">Inflation and the recent bird flu outbreak might have just created a perfect storm to jack up egg prices. Plus, it also happened that more states began transitioning to cage-free eggs around the same time. Effective in 2023, all eggs sold in California must be laid by hens living in cage-free or better conditions. Likewise, a similar bill is now under review by the Senate Agriculture Committee in New York. Leave the war in Ukraine aside; prices for eggs and other essential food items (e.g., baked goods) are unlikely to drop soon. <o:p></o:p></span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><em><b><span style="color: #0e101a;">Food banks are struggling </span></b></em><span style="color: #0e101a;"> <o:p></o:p></span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;">As a result of soaring food prices, food banks only afford to buy fewer items with the funds they raise (</span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.npr.org%2F2022%2F12%2F22%2F1144097599%2Ffood-banks-nonprofits-inflation-economy-groceries-hunger-pantries-shelf&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=SKEug6k9vFrYFn9mqtzHUO8tf986RI6O7hMqmlar1aA%3D&reserved=0" originalsrc="https://www.npr.org/2022/12/22/1144097599/food-banks-nonprofits-inflation-economy-groceries-hunger-pantries-shelf" shash="mDfKNt/hD/eOs5fB83mPyaQ+KRbWVngv51vLxvyB6mU/xzSjnk/L0BR/tfWH/m/iJVIRiV0qmsKS8mLzcPp3ArynJz95UmcSqmAOyB9JRsVw0M3YDdU4AncwZqQBhAizsxjd1zj+/jvlLKTojfObrRuxTx9LIytPdV11WxXENmo=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.npr.org%2F2022%2F12%2F22%2F1144097599%2Ffood-banks-nonprofits-inflation-economy-groceries-hunger-pantries-shelf&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=SKEug6k9vFrYFn9mqtzHUO8tf986RI6O7hMqmlar1aA%3D&reserved=0"><span style="font-family: Arial, sans-serif; font-size: 12pt;">Yang, 2022</span></a><span style="color: #0e101a;"><span style="font-family: arial;">). According to CAPI (Center for Asian and Pacific Islanders) USA, a non-profit organization serving immigrants and refugees, they used to pay $50,000 per year for 400 lbs. of food. They are now paying $100,000 for about the same amount of food this year. <o:p></o:p></span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;">Meanwhile, food banks have found it more challenging to get adequate donations to meet the increasing demands. Some food banks can only afford to give each family in need a half gallon of milk instead a whole gallon. Additionally, when every organization is dealing with the labor shortage challenge, some food banks do not have enough staff or sufficient food on the shelf, forcing them to operate in a four-day workweek. <o:p></o:p></span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><em><b><span style="color: #0e101a;">Food banks need help </span></b></em><span style="color: #0e101a;"><o:p></o:p></span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;"> </span></span></p><p style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="color: #0e101a;"><span style="font-family: arial;">Our local food banks need our help big time! Besides monetary donations, peanut butter, canned food, pasta, and rice are among the popular items needed. Are you ready to help?<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">References:<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Brooks, K.J. (2023, January 12). Egg prices have soared 60% in a year. Here’s why.<span class="Apple-converted-space"> </span><i>CBS News.<span class="Apple-converted-space"> </span></i>Available at<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cbsnews.com%2Fnews%2Feggs-prices-2022-chicken-bird-flu-inflation-cpi%2F&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fCyKjZkoDiabCBnxBKBtutX7wXdRI5SLqlUkubgiedI%3D&reserved=0" originalsrc="https://www.cbsnews.com/news/eggs-prices-2022-chicken-bird-flu-inflation-cpi/" shash="zgzIyA/gSthARSWKdCwY5EazyH5WRaIBaBa48YvSkBbof3NPkl+OLQJQvqvQl7mCeA6TK2g2ADRBzEPMwanL+kcKzniPryc1M86cD3lKD5PKv+jmceO3LZwmF8muOHshAfB5XcJxm373coYrI/TAuzNBB73d9JP/LL6ndasqqWQ=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cbsnews.com%2Fnews%2Feggs-prices-2022-chicken-bird-flu-inflation-cpi%2F&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fCyKjZkoDiabCBnxBKBtutX7wXdRI5SLqlUkubgiedI%3D&reserved=0"><span style="font-family: Arial, sans-serif;">https://www.cbsnews.com/news/eggs-prices-2022-chicken-bird-flu-inflation-cpi/</span></a><span style="font-family: arial;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Yang, M. (2022, December 23). Donations to food banks can’t keep up with rising costs.<span class="Apple-converted-space"> </span><i>NPR.org.<span class="Apple-converted-space"> </span></i>Available at<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.npr.org%2F2022%2F12%2F22%2F1144097599%2Ffood-banks-nonprofits-inflation-economy-groceries-hunger-pantries-shelf&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=SKEug6k9vFrYFn9mqtzHUO8tf986RI6O7hMqmlar1aA%3D&reserved=0" originalsrc="https://www.npr.org/2022/12/22/1144097599/food-banks-nonprofits-inflation-economy-groceries-hunger-pantries-shelf" shash="mDfKNt/hD/eOs5fB83mPyaQ+KRbWVngv51vLxvyB6mU/xzSjnk/L0BR/tfWH/m/iJVIRiV0qmsKS8mLzcPp3ArynJz95UmcSqmAOyB9JRsVw0M3YDdU4AncwZqQBhAizsxjd1zj+/jvlLKTojfObrRuxTx9LIytPdV11WxXENmo=" style="color: #0563c1;" title="Original URL:
https://www.npr.org/2022/12/22/1144097599/food-banks-nonprofits-inflation-economy-groceries-hunger-pantries-shelf
Click to follow link."><span style="font-family: Arial, sans-serif;">https://www.npr.org/2022/12/22/1144097599/food-banks-nonprofits-inflation-economy-groceries-hunger-pantries-shelf</span></a></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Note: This article was also published in <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a>. </i></span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-43930815144088969482023-01-30T06:00:00.002-08:002023-01-30T06:00:00.216-08:002023 Outlook for the Foodservice Industry<p style="text-align: center;"><span style="font-family: arial;"> </span></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEglZDPgjGQF5uKIm-9fr2JxZG9_wgp-smKwSwmjHTTmvfU-Q61F142p0wGl2tMQ5FiLFIeOdcOvfxbxdeqK5mNeqTzJbxm1xjvxUB1YCCy_pgyKFTjmhQ0VKUZ1pz8btzUayG_SU5LVePueSpS1ylgYZSKSjmy7ggEixj6rskWPEXF6jZTY13m94S9d/s1920/Business%20Outlook%202023%20Linchi%20Kwok.webp" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="1280" data-original-width="1920" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEglZDPgjGQF5uKIm-9fr2JxZG9_wgp-smKwSwmjHTTmvfU-Q61F142p0wGl2tMQ5FiLFIeOdcOvfxbxdeqK5mNeqTzJbxm1xjvxUB1YCCy_pgyKFTjmhQ0VKUZ1pz8btzUayG_SU5LVePueSpS1ylgYZSKSjmy7ggEixj6rskWPEXF6jZTY13m94S9d/w640-h426/Business%20Outlook%202023%20Linchi%20Kwok.webp" width="640" /></span></a></div><p></p><p style="text-align: center;"><i style="caret-color: rgb(0, 0, 0); text-align: center;"><span style="font-family: arial;">Are you feeling hopeful for the new year?</span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">As many of us have left the pandemic behind in 2022 and begun traveling again, airlines have begun seeing profits. Some tourist destinations also recorded the highest-ever RevPAR (revenue per available room, a key hotel performance indicator).<o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">The foodservice industry is recovering too. According to<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Frestaurant.org%2Fresearch-and-media%2Fresearch%2Fresearch-reports%2Fstate-of-the-industry%2F&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lVSYjm9TTdSAgNU2wHPdPE2nbbZQ%2B9sPvxU1pcBS7kE%3D&reserved=0" originalsrc="https://restaurant.org/research-and-media/research/research-reports/state-of-the-industry/" shash="bNQdzCwfZ1y6fcR/0MQeAeB12B9/0iKzpOMnVD5AEBmTGPl/xnNw9EcE949h60DJ330jplJA5x4RHoMXkgHrDp6R0Lqc58ds2pt58GZlo7Avzi/uuxIiKhPw6a2/2I7LItWP/fSNYqTfKPwmPoxA+ogxfFpMHbZiDcfeWuclhpo=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Frestaurant.org%2Fresearch-and-media%2Fresearch%2Fresearch-reports%2Fstate-of-the-industry%2F&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lVSYjm9TTdSAgNU2wHPdPE2nbbZQ%2B9sPvxU1pcBS7kE%3D&reserved=0"><i><span style="font-family: Arial, sans-serif;">National Restaurant Association</span></i></a><span style="font-family: arial;">’s forecast in January 2022, the foodservice industry would make $898 billion in sales for the year, exceeding $864 billion in 2019. Entering 2023, will restaurant sales continue to grow? Or, will high inflation and uncertainty of the economic outlook negatively affect sales in the foodservice industry? <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Regardless of where we stand, the foodservice industry must overcome many big operational challenges to thrive in 2023. To start off, let’s visit food and labor costs, the two costliest items on the balance sheet. <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><b><i>Food prices are unlikely to fall</i></b><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">General inflation is easing, but not for most essential food items (</span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Famp%2Fstory%2Finflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fnXj26dVEXU0wtIJBtR8j8fQGbk1oO6R%2Fhjsa0WdCd4%3D&reserved=0" originalsrc="https://www.marketwatch.com/amp/story/inflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308" shash="VBvIgwvgZy/ycPStwDxkwE+Hsnwh1Fn3ImuaMZnZHUR7p3cTVFJiorilnlQPZVrP4/vAZMTMSXOcOQemT1IXeg4R+R0RjU5nqVwkK0G31W4YEJBnzkn1wL918QGMeszYc4c/IOhYCYuh/5j0Tw/ng9r4trGw2mRAoYrO9ELrevU=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Famp%2Fstory%2Finflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664591260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fnXj26dVEXU0wtIJBtR8j8fQGbk1oO6R%2Fhjsa0WdCd4%3D&reserved=0"><span style="font-family: Arial, sans-serif;">Han, 2023</span></a><span style="font-family: arial;">). On average, consumers were paying $4.25 for a carton of Grade A large eggs in December 2022, a jump from $1.79 a year ago. An outbreak of bird flu, high inflation, and cage-free-egg laws imposed by some states might be the reasons. Average butter prices went from $3.47 a pound a year ago to $4.81. Margarine, usually used as a substitute for butter, also saw a 43.8% year-to-year increase in December 2022.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Moreover, the global food supplies in grain, oilseed, corn, wheat, and soybeans are projected to decline for the fifth consecutive year in 2023. It is unlikely for the industry to get a break from the rising food cost in the new year. <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><i><span style="font-family: arial;">Labor shortage is not as bad but with a price<span class="Apple-converted-space"> </span><o:p></o:p></span></i></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Restaurants workers were finally returning in December 2022 (Haddon & Weber, 2022). Higher wages, better working conditions, and a weakening labor market (i.e., more layoffs in the financial and tech industry) contributed to the improvement. More importantly, the share of job seekers interested in foodservice and restaurant jobs had resumed to the pre-pandemic level.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">The catch is that business owners must pay a higher wage. In October 2022, the average hourly wage for fast-food workers was $15.17, 26% more than the pre-pandemic level. An average sit-down restaurant worker was making $18.70 an hour, a 21% increase from pre-pandemic. As workers will continue demanding higher wages and better working conditions, businesses must set a higher budget to attract and retain employees.<o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><i><span style="font-family: arial;">Changes are coming<span class="Apple-converted-space"> </span><o:p></o:p></span></i></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">McDonald’s announced that it would join other big corporations across different sectors to trim its labor force (</span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Fmcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Jjbv%2F5nMPWnQXxDMR3xPjJ8HWK1Z9VQhsfMl2akt%2BZE%3D&reserved=0" originalsrc="https://www.wsj.com/articles/mcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622" shash="D7Uy5LrWaie8LUQuUlgtwM2AVgj9EqsUxxcC1X0E0DU8VeomGyiVyJr5a0kstTyR7nAKpiPSgae3KPOGtemVP+cWXyV/S24g7SrF/7WMplcIDK0hyBefY4aCoIkd5Ym0SO/AGGRv3kTeuSl6En9aO28wHUul8h2VJggwku0p9gs=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Fmcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Jjbv%2F5nMPWnQXxDMR3xPjJ8HWK1Z9VQhsfMl2akt%2BZE%3D&reserved=0"><span style="font-family: Arial, sans-serif;">Haddon & Glazer, 2023</span></a><span style="font-family: arial;">), which would likely transform the company with a leaner organizational structure. McDonald’s also plans to revamp its offerings and update its restaurant formats, such as stand-alone kiosks selling desserts or coffee. If McDonald’s is not alone, the question is how many other restaurant chains will follow suit.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">How positive do you feel about the 2023 outlook in the foodservice industry? What changes do you expect to see?<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">References:<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Haddon, H. & Glazer, E. (2023, January 6). McDonald’s to make staff changes by April as part of broader revamp.<span class="Apple-converted-space"> </span><i>The Wall Street Journal.<span class="Apple-converted-space"> </span></i>Available at<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Fmcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Jjbv%2F5nMPWnQXxDMR3xPjJ8HWK1Z9VQhsfMl2akt%2BZE%3D&reserved=0" originalsrc="https://www.wsj.com/articles/mcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622" shash="D7Uy5LrWaie8LUQuUlgtwM2AVgj9EqsUxxcC1X0E0DU8VeomGyiVyJr5a0kstTyR7nAKpiPSgae3KPOGtemVP+cWXyV/S24g7SrF/7WMplcIDK0hyBefY4aCoIkd5Ym0SO/AGGRv3kTeuSl6En9aO28wHUul8h2VJggwku0p9gs=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Fmcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Jjbv%2F5nMPWnQXxDMR3xPjJ8HWK1Z9VQhsfMl2akt%2BZE%3D&reserved=0"><span style="font-family: Arial, sans-serif;">https://www.wsj.com/articles/mcdonalds-to-make-staff-changes-by-april-as-part-of-broader-revamp-11673033622</span></a><span style="font-family: arial;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Haddon, H. & Weber, L. (2022, December 26). Restaurant staffers are returning to work after Covid flight.<span class="Apple-converted-space"> </span><i>The Wall Street Journal.<span class="Apple-converted-space"> </span></i>Available at<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Frestaurant-staffers-are-returning-to-work-after-covid-flight-11671927341&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=zEveuPM06QVayNOFyxU2BTNVfc1YPhTu43aeLRcunU8%3D&reserved=0" originalsrc="https://www.wsj.com/articles/restaurant-staffers-are-returning-to-work-after-covid-flight-11671927341" shash="YiRfXgWMANsIQwO74lbhflHe3y7PHMqtObXS0mp+P8IXvk/jNqIQLWWpkUkSAV3K8ayVyd7uFl+IVJHaLbaYx/jZE0yjI/V1TToGgoYUtS4rgl8Y+Oz8dpS//vs38eplzj9SSTS5IyEfThqTtc2CO215EpEEspwyaeEJUEELhno=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wsj.com%2Farticles%2Frestaurant-staffers-are-returning-to-work-after-covid-flight-11671927341&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=zEveuPM06QVayNOFyxU2BTNVfc1YPhTu43aeLRcunU8%3D&reserved=0"><span style="font-family: Arial, sans-serif;">https://www.wsj.com/articles/restaurant-staffers-are-returning-to-work-after-covid-flight-11671927341</span></a><span style="font-family: arial;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Han, Z. (2023, January 15). Inflation is easing, but the prices of some grocery items are expected to soar in 2023 – including one whose price has risen nearly 60% over the past year.<span class="Apple-converted-space"> </span><i>Marketwatch.com.<span class="Apple-converted-space"> </span></i>Available at<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Famp%2Fstory%2Finflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=L0imbKTHVSwyFV%2F9heghcs%2FPPwzRxDbvhY6WSBSXG3E%3D&reserved=0" originalsrc="https://www.marketwatch.com/amp/story/inflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308" shash="Hi+NLohbx8w+ZgR4TD8z5Td+bO7RDRspJ4fZmvv5CQEWIDSUFfwymyeR3HUfG4+tjfH+/oSPN7kDXFG2HnDhod019YBU/9acwdzyloexlyPdic06ykKp9+ci6xCB5aGFafn4ygBX7JeU78Fo/Re4ay0JV1wlZcAnCahMEJ/P2pM=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Famp%2Fstory%2Finflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=L0imbKTHVSwyFV%2F9heghcs%2FPPwzRxDbvhY6WSBSXG3E%3D&reserved=0"><span style="font-family: Arial, sans-serif;">https://www.marketwatch.com/amp/story/inflation-is-easing-but-the-prices-of-these-food-items-are-likely-to-soar-in-2023-11673501308</span></a><span style="font-family: arial;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">National Restaurant Association (2022, January 31). 2022 State of the Restaurant Industry. Available at<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Frestaurant.org%2Fresearch-and-media%2Fresearch%2Fresearch-reports%2Fstate-of-the-industry%2F&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ek5kb7itFtm0z3V5uvQO8iK%2BAgN%2FzfA10CZkQnFNO4s%3D&reserved=0" originalsrc="https://restaurant.org/research-and-media/research/research-reports/state-of-the-industry/" shash="WfY52tF3n/6KF4IdueoweKZ8j9O8k0qMizXT5rG65obtRSytUe/Z/lyj3QVCO08Lu5e5/wt1aR37eBM7OQpZU4Bv600CqxBS+CYORCNjRyJSjvaOLqAq2Ek+UdwphGzEb5Kq0Ux9aGRFsO8LdvRO8gKxGkWkdkrHVrk68Ij40fU=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Frestaurant.org%2Fresearch-and-media%2Fresearch%2Fresearch-reports%2Fstate-of-the-industry%2F&data=05%7C01%7Clkwok%40cpp.edu%7C86dc0b0e806b4c301fae08daf82eec24%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095177664747479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ek5kb7itFtm0z3V5uvQO8iK%2BAgN%2FzfA10CZkQnFNO4s%3D&reserved=0"><span style="font-family: Arial, sans-serif;">https://restaurant.org/research-and-media/research/research-reports/state-of-the-industry/</span></a></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Note: This post was also published in <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a>. </i>The picture was downloaded from <a href="https://www.vecteezy.com/vector-art/13055194-year-2023-business-outlook-vision-to-see-the-way-businessman-leader-using-telescope-to-see-vision-on-top-of-ladder-above-year-2023-number">Vecteezy.com</a> </span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-77655379735825791542023-01-19T06:00:00.016-08:002023-01-19T06:00:00.220-08:00What Permanent Changes Can We Expect as a Result of the Pandemic? <div style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><span style="font-family: arial;"><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3eLu_OfdYsgme6xCmDkDQtvaQBrNwNkrRFrfqw_5WCAqsizYqEkgMQ58XrQhxnW136fYmU38fOyRVINgS02ZUCagfhDNI3YE7WQcDJLBoG0YeEXYARSbS8n4MC9-NzgkpFnvN_xItRQ27P_yZq4PE2FVr5HD-3I_TmZIa4WhFh58jpvWnQj87IxFY/s1200/Curbside%20Pickup%20Linchi%20Kwok%20Hospitality%20News.png" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="628" data-original-width="1200" height="334" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3eLu_OfdYsgme6xCmDkDQtvaQBrNwNkrRFrfqw_5WCAqsizYqEkgMQ58XrQhxnW136fYmU38fOyRVINgS02ZUCagfhDNI3YE7WQcDJLBoG0YeEXYARSbS8n4MC9-NzgkpFnvN_xItRQ27P_yZq4PE2FVr5HD-3I_TmZIa4WhFh58jpvWnQj87IxFY/w640-h334/Curbside%20Pickup%20Linchi%20Kwok%20Hospitality%20News.png" width="640" /></a></div><span style="caret-color: rgb(0, 0, 0);"><br /></span></span></div><div style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: left; text-size-adjust: auto;"><span style="font-family: arial;"><span style="caret-color: rgb(0, 0, 0);">People tend to forget. As the world is finally moving out of the pandemic, will people quickly forget their experience in the last three years? Surely, we will leave the masks and social distancing behind, but a few of those changes due to the pandemic will most likely stay with us in the post-pandemic era.</span><span class="Apple-converted-space" style="caret-color: rgb(0, 0, 0);"> <br /></span></span><span style="font-family: arial;"> <br /></span><b><span style="font-family: arial;">Off-premises services will stay essential but with a slower growth pace<br /></span></b><span style="font-family: arial;"> <br /></span><span style="font-family: arial;">Off-premises services, such as curbside pickup, delivery, and grab-n-go, are not new. Still, when the pandemic hit, many consumers were forced to try curbside pickup or delivery services for the first time. Off-premises service also became the only distribution channel available for restaurants. It did not take long for consumers to fall in love with curbside pickup and delivery services. Restaurants like it, too. Many have rolled out new store designs to embrace the off-premises dining trend, as suggested in my earlier discussion.<span class="Apple-converted-space"> <br /></span></span><span style="font-family: arial;"> <br /></span><span style="font-family: arial;">A recent big data report (</span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.qsrmagazine.com%2Foutside-insights%2Fwhat-billion-data-points-reveal-about-restaurant-industry&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rLtNBfR%2BlaNPF5z6aIfGGG7RdAEmmkVZ8N7FJG7oUHM%3D&reserved=0" originalsrc="https://www.qsrmagazine.com/outside-insights/what-billion-data-points-reveal-about-restaurant-industry" shash="A5j6g9FG1fnhWkHpTpavZpZ+UABRbgzMii06fSNMEYkSZHkHJ+EqXK6btPBWUr9vNn1TzZmx4KumS9SF6pOvhECewIV6OkGkJo/X+B3VSD4ZZyX1OIBv4mVqkZa9XkcHJ7PEPaUYYwM1uCVHl0k+a1eAEVP244p6G0RbEZVoag8=" style="color: #0563c1; font-size: 14.6667px; text-size-adjust: auto;" title="Original URL:
https://www.qsrmagazine.com/outside-insights/what-billion-data-points-reveal-about-restaurant-industry
Click to follow link.">Beltrani, 2022</a><span style="font-family: arial;">), however, showed that off-premises orders only increased 9% from the pre-pandemic levels as a share of all restaurant orders. Moreover, customers’ overall experiences with off-premises services seemed to be significantly lower than dine-in. When more restaurants resume normal dine-in services, off-premises sales are unlikely to maintain a high growth rate unless we find ways to narrow the satisfaction gaps between those two services. <span class="Apple-converted-space"> </span></span><br /><span style="font-family: arial;"> </span><br /><b><span style="font-family: arial;">Labor shortage and enhanced consumer experience are fueling innovation</span></b><br /><span style="font-family: arial;"> </span><br /><span style="font-family: arial;">The hospitality industry is resilient to challenges and strives to innovate. During the pandemic, the continuous labor shortage and shifting consumer demands for enhanced experience have pushed restaurants to streamline their operations. More food service providers introduced new automatic services in both back- and front-of-the-house operations, such as conveyor belts for cooking/delivery, robotic cook, and auto-response messages empowered by AI. Smooth human-machine interactions among workers and consumers will become even more critical for businesses to win employee and customer loyalty.<span class="Apple-converted-space"> </span></span><br /><span style="font-family: arial;"> </span><br /><span style="font-family: arial;">Do you also see those changes coming? What else do you anticipate seeing after the pandemic?<span class="Apple-converted-space"> </span></span><br /><span style="font-family: arial;"> </span><br /><b><span style="font-family: arial;">References:</span></b><br /><span style="font-family: arial;"> </span><br /><span style="font-family: arial;">Beltrani, A. (2022, November 18). What a billion data points reveal about the restaurant industry.<span class="Apple-converted-space"> </span><i>QSR Magazine.<span class="Apple-converted-space"> </span></i>Available at<span class="Apple-converted-space"> </span></span></div><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.qsrmagazine.com%2Foutside-insights%2Fwhat-billion-data-points-reveal-about-restaurant-industry&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rLtNBfR%2BlaNPF5z6aIfGGG7RdAEmmkVZ8N7FJG7oUHM%3D&reserved=0" originalsrc="https://www.qsrmagazine.com/outside-insights/what-billion-data-points-reveal-about-restaurant-industry" shash="A5j6g9FG1fnhWkHpTpavZpZ+UABRbgzMii06fSNMEYkSZHkHJ+EqXK6btPBWUr9vNn1TzZmx4KumS9SF6pOvhECewIV6OkGkJo/X+B3VSD4ZZyX1OIBv4mVqkZa9XkcHJ7PEPaUYYwM1uCVHl0k+a1eAEVP244p6G0RbEZVoag8=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.qsrmagazine.com%2Foutside-insights%2Fwhat-billion-data-points-reveal-about-restaurant-industry&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rLtNBfR%2BlaNPF5z6aIfGGG7RdAEmmkVZ8N7FJG7oUHM%3D&reserved=0"><span face="Arial, sans-serif" style="font-family: arial;">https://www.qsrmagazine.com/outside-insights/what-billion-data-points-reveal-about-restaurant-industry</span></a></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Note: This article was also published in <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a>. </i></span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-49638367800619990942023-01-18T06:00:00.005-08:002023-01-18T06:00:00.224-08:00Elevated Wages Have Pushed Restaurants to Further Streamline Operations<p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg9ZB_ZjgsU20SiyJuhr4Nr1vy_fjwxWsedFnux3_w3eiGQ1NGPFGz9HWin0UWMR9HvCdATy-gwCVuA90POo7AF5DAoHgo3lKXzWZkY9SnZGlCXk9gUlUIAdgtXrfSjlGTJTZiD54oKKv7qdsXiZCqrdsjw2F2HB65J5edN2-Uv4141m0MeVtzqzZs5/s1260/rising%20wages%20restaurant%20linchi%20kwok.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="630" data-original-width="1260" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg9ZB_ZjgsU20SiyJuhr4Nr1vy_fjwxWsedFnux3_w3eiGQ1NGPFGz9HWin0UWMR9HvCdATy-gwCVuA90POo7AF5DAoHgo3lKXzWZkY9SnZGlCXk9gUlUIAdgtXrfSjlGTJTZiD54oKKv7qdsXiZCqrdsjw2F2HB65J5edN2-Uv4141m0MeVtzqzZs5/w640-h320/rising%20wages%20restaurant%20linchi%20kwok.png" width="640" /></a></div><p></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">The U.S. just added 263,000 jobs in November, leaving an unchanged unemployment rate of 3.7% (</span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Fstory%2Fu-s-adds-263-000-jobs-in-november-and-wages-rise-sharply-still-too-much-for-the-feds-liking-11669988407&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6hhJyLd%2BxhONYq0Q6i5O4JZuOwBary0XJSxzDDjoj9k%3D&reserved=0" originalsrc="https://www.marketwatch.com/story/u-s-adds-263-000-jobs-in-november-and-wages-rise-sharply-still-too-much-for-the-feds-liking-11669988407" shash="U8Py87v2pHg/qelnWRr+gPLjwzKrzkCaGwGFSw03KqNN4NnKY9aFgmYkoCsGxodYZWyXTynwI4NQ31yPV+/6gwZdHRFQuJSlpCpl1BKlnP0Dd5r72ek90R8J4HfOB+tBIVy2wvm6L18Fj8A/WGvnoviOHFjc+/F55A/omj79Jco=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Fstory%2Fu-s-adds-263-000-jobs-in-november-and-wages-rise-sharply-still-too-much-for-the-feds-liking-11669988407&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6hhJyLd%2BxhONYq0Q6i5O4JZuOwBary0XJSxzDDjoj9k%3D&reserved=0">Bartash, 2022</a><span style="font-family: arial;">). The combined effects of a tight labor market and high inflation have resulted in a sharp rise in wages, pushing the average hourly wage to $32.82. It becomes almost impossible for food service operators to keep up with the wage hikes. The good news is our food service providers have come up with several solutions to streamline operations. <o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">Restaurants rolled out new store design plans<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">As an immediate response to consumer demands for contactless, self-services during the pandemic, many restaurants expanded their curbside pickup and delivery services. Panera Bread and Taco Bell, among others, quickly rolled out new and often smaller store designs with more drive-thru lanes, less seating, and more contactless digital service (</span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnbc.com%2F2021%2F05%2F20%2Fpanera-breads-new-design-transforms-it-into-a-neighborhood-bakery.html&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Vft5ZVVR2UcWibplIkljPRuLq4yzsTd%2Bjmbm7jB5440%3D&reserved=0" originalsrc="https://www.cnbc.com/2021/05/20/panera-breads-new-design-transforms-it-into-a-neighborhood-bakery.html" shash="jZif/vrmIjvyQ++z6lIJgPqUqqtBhfFZsjh/qE5WgPnm3AyqGjzs4FudWLyj07x6KYx7SMdvOlVx1mC5XZQwq2b2wxttbx91fT53Olb3MLZG7dl6FS0Pl6rqxdIO8iT62WA3zgwZqZJu1lNoVYmcpngS0Qkd3ZDeekkRxChujU4=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnbc.com%2F2021%2F05%2F20%2Fpanera-breads-new-design-transforms-it-into-a-neighborhood-bakery.html&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Vft5ZVVR2UcWibplIkljPRuLq4yzsTd%2Bjmbm7jB5440%3D&reserved=0"><span style="font-family: Arial, sans-serif;">Lucas, 2021</span></a><span style="font-family: arial;">). Modeling a ghost kitchen concept, Chipotle opened its Digital Kitchen back in 2020, only providing off-premises orders and food pickup (</span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.foxbusiness.com%2Flifestyle%2Fchipotle-opens-first-digital-only-restaurant&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qfHlkQBy9UvseKk2yVIppkrlkLDWzwjY9GAUOT8nIak%3D&reserved=0" originalsrc="https://www.foxbusiness.com/lifestyle/chipotle-opens-first-digital-only-restaurant" shash="sYk/Um1ztN708vqM86e5NyS8Ol6MKrsqeyznKqG7tF0cj65Tv5TRJjVnrbHYZx6IbzccmxpqDzZHmjfhsHiYoeEQDO15mcCjyyvQrPEu7zb8s7R7XhXzIXIkPThJXZ86CmCObfD0KbYAchEUhJLAweKLF4aFy1pvd8OfNmywa0M=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.foxbusiness.com%2Flifestyle%2Fchipotle-opens-first-digital-only-restaurant&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qfHlkQBy9UvseKk2yVIppkrlkLDWzwjY9GAUOT8nIak%3D&reserved=0"><span style="font-family: Arial, sans-serif;">Park, 2020</span></a><span style="font-family: arial;">). <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Finally, the biggest restaurant chain, McDonald’s, just opened a test restaurant in Fort Worth, Texas (</span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcorporate.mcdonalds.com%2Fcorpmcd%2Four-stories%2Farticle%2Ftexas-order-ahead-lane.html&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QqpS6kGTKV5PrGu7%2BgdGTlS67GvWOtqiy5jFi6lllZw%3D&reserved=0" originalsrc="https://corporate.mcdonalds.com/corpmcd/our-stories/article/texas-order-ahead-lane.html" shash="zWPpyRqtufzU4AHGWBYAGRgG8wmPEjXbjR1he7DrzalBKMVlGukdfZovHQJ6Ux4hsFNT3FWmHgWNYIKWoXhogXbh4Jrjk8pghrpItdoq51kpKcYELWBM7C+sQXf19q/Sku4o/cVZcpLXS/MnDTa0A33HfzWmwJZO/Wl48qLrM6Q=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcorporate.mcdonalds.com%2Fcorpmcd%2Four-stories%2Farticle%2Ftexas-order-ahead-lane.html&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QqpS6kGTKV5PrGu7%2BgdGTlS67GvWOtqiy5jFi6lllZw%3D&reserved=0"><span style="font-family: Arial, sans-serif;">McDonald’s, 2022</span></a><span style="font-family: arial;">). This new restaurant is smaller and designed for customers who are “on the move.” Some new features include:<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><ul style="caret-color: rgb(0, 0, 0); margin-bottom: 0in; margin-top: 0in; text-size-adjust: auto;" type="disc"><li class="MsoListParagraphCxSpFirst" style="margin: 0in;"><span style="font-family: arial;">A separate “Order Ahead (drive-thru) Lane” with a food and beverage conveyor belt.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in;"><span style="font-family: arial;">A delivery pickup room for couriers, allowing for quicker and more convenient service.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin: 0in;"><span style="font-family: arial;">Designated parking spaces for curbside pickup customers and delivery drivers.<span class="Apple-converted-space"> </span><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin: 0in;"><span style="font-family: arial;">Pickup shelf for dine-in orders.<o:p></o:p></span></li></ul><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">Automation helps<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">While it is challenging to keep the soaring labor costs under control, restaurants find solutions through better use of technology. McDonald’s streamlines its new restaurant’s operations through enhanced location-based technology, app updates, the introduction of conveyor belts, and a new kitchen format. The goal is to provide a faster, better, and seamless experience for both consumers and crew.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">With new store designs and enhanced technology, restaurants can improve productivity and rely less on labor. What other innovative ideas have you seen from the food service and restaurant industry to cope with the challenge of elevated wages? <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">References:<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Bartash, J. (2022, December 2). U.S. adds 263,000 jobs in November and wage rise sharply – for too much for the Fed’s liking.<span class="Apple-converted-space"> </span><i>MarketWatch.com.<span class="Apple-converted-space"> </span></i>Available at<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Fstory%2Fu-s-adds-263-000-jobs-in-november-and-wages-rise-sharply-still-too-much-for-the-feds-liking-11669988407&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6hhJyLd%2BxhONYq0Q6i5O4JZuOwBary0XJSxzDDjoj9k%3D&reserved=0" originalsrc="https://www.marketwatch.com/story/u-s-adds-263-000-jobs-in-november-and-wages-rise-sharply-still-too-much-for-the-feds-liking-11669988407" shash="U8Py87v2pHg/qelnWRr+gPLjwzKrzkCaGwGFSw03KqNN4NnKY9aFgmYkoCsGxodYZWyXTynwI4NQ31yPV+/6gwZdHRFQuJSlpCpl1BKlnP0Dd5r72ek90R8J4HfOB+tBIVy2wvm6L18Fj8A/WGvnoviOHFjc+/F55A/omj79Jco=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.marketwatch.com%2Fstory%2Fu-s-adds-263-000-jobs-in-november-and-wages-rise-sharply-still-too-much-for-the-feds-liking-11669988407&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6hhJyLd%2BxhONYq0Q6i5O4JZuOwBary0XJSxzDDjoj9k%3D&reserved=0"><span style="font-family: Arial, sans-serif;">https://www.marketwatch.com/story/u-s-adds-263-000-jobs-in-november-and-wages-rise-sharply-still-too-much-for-the-feds-liking-11669988407</span></a><span style="font-family: arial;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="color: #222222;"><span style="font-family: arial;">Lucas, A. (2021, May 20). Panera Bread’s new design transforms it into a neighborhood bakery in a bid to build loyalty. CNBC. Available at<span class="Apple-converted-space"> </span></span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cnbc.com%2F2021%2F05%2F20%2Fpanera-breads-new-design-transforms-it-into-a-neighborhood-bakery.html&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Vft5ZVVR2UcWibplIkljPRuLq4yzsTd%2Bjmbm7jB5440%3D&reserved=0" originalsrc="https://www.cnbc.com/2021/05/20/panera-breads-new-design-transforms-it-into-a-neighborhood-bakery.html" shash="jZif/vrmIjvyQ++z6lIJgPqUqqtBhfFZsjh/qE5WgPnm3AyqGjzs4FudWLyj07x6KYx7SMdvOlVx1mC5XZQwq2b2wxttbx91fT53Olb3MLZG7dl6FS0Pl6rqxdIO8iT62WA3zgwZqZJu1lNoVYmcpngS0Qkd3ZDeekkRxChujU4=" style="color: #0563c1;" title="Original URL:
https://www.cnbc.com/2021/05/20/panera-breads-new-design-transforms-it-into-a-neighborhood-bakery.html
Click to follow link."><span style="font-family: Arial, sans-serif;">https://www.cnbc.com/2021/05/20/panera-breads-new-design-transforms-it-into-a-neighborhood-bakery.html</span></a><span style="font-family: arial;"><span style="color: #222222;"></span><i><o:p></o:p></i></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">McDonald’s (2022, December 1). 5 things to know about McDonald’s new test restaurant in Texas. McDonalds.com. Available at<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcorporate.mcdonalds.com%2Fcorpmcd%2Four-stories%2Farticle%2Ftexas-order-ahead-lane.html&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QqpS6kGTKV5PrGu7%2BgdGTlS67GvWOtqiy5jFi6lllZw%3D&reserved=0" originalsrc="https://corporate.mcdonalds.com/corpmcd/our-stories/article/texas-order-ahead-lane.html" shash="zWPpyRqtufzU4AHGWBYAGRgG8wmPEjXbjR1he7DrzalBKMVlGukdfZovHQJ6Ux4hsFNT3FWmHgWNYIKWoXhogXbh4Jrjk8pghrpItdoq51kpKcYELWBM7C+sQXf19q/Sku4o/cVZcpLXS/MnDTa0A33HfzWmwJZO/Wl48qLrM6Q=" style="color: #0563c1;" title="Original URL:
https://corporate.mcdonalds.com/corpmcd/our-stories/article/texas-order-ahead-lane.html
Click to follow link."><span style="font-family: Arial, sans-serif;">https://corporate.mcdonalds.com/corpmcd/our-stories/article/texas-order-ahead-lane.html</span></a><i><span style="font-family: arial;"><o:p></o:p></span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><i><span style="font-family: arial;"> </span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="color: #222222;"><span style="font-family: arial;">Park, S. (2020, November 11). Chipotle opens its first digital-only restaurant. Fox Business. Available at<span class="Apple-converted-space"> </span></span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.foxbusiness.com%2Flifestyle%2Fchipotle-opens-first-digital-only-restaurant&data=05%7C01%7Clkwok%40cpp.edu%7Caec4abdd34fa4393ac3908daf82c3870%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095166063011976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qfHlkQBy9UvseKk2yVIppkrlkLDWzwjY9GAUOT8nIak%3D&reserved=0" originalsrc="https://www.foxbusiness.com/lifestyle/chipotle-opens-first-digital-only-restaurant" shash="sYk/Um1ztN708vqM86e5NyS8Ol6MKrsqeyznKqG7tF0cj65Tv5TRJjVnrbHYZx6IbzccmxpqDzZHmjfhsHiYoeEQDO15mcCjyyvQrPEu7zb8s7R7XhXzIXIkPThJXZ86CmCObfD0KbYAchEUhJLAweKLF4aFy1pvd8OfNmywa0M=" style="color: #0563c1;" title="Original URL:
https://www.foxbusiness.com/lifestyle/chipotle-opens-first-digital-only-restaurant
Click to follow link."><span style="font-family: Arial, sans-serif;">https://www.foxbusiness.com/lifestyle/chipotle-opens-first-digital-only-restaurant</span></a></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="caret-color: rgb(0, 0, 0); font-family: arial;">Note: This article was also published in <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a>. </i>The picture was downloaded from </span><span style="font-family: arial;"><a href="https://www.worklawyers.com/exempt-employee-salary-california/">https://www.worklawyers.com/exempt-employee-salary-california/</a> </span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-52429144666873335102023-01-17T06:00:00.001-08:002023-01-17T06:00:00.225-08:00Hospitality Students Expect a Positive Industry Outlook for 2023<div style="text-align: center;"><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" frameborder="0" height="315" src="https://www.youtube.com/embed/rEOiBnDErhE" title="YouTube video player" width="560"></iframe></div><div style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: left; text-size-adjust: auto;"><span style="font-family: arial;">It is time to say goodbye to 2022, a year of healing and recovery from the pandemic. A few of our hospitality students weighed their perspectives on the industry’s 2023 outlook.</span><span class="Apple-converted-space" style="font-family: arial;"> </span></div><div style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: left; text-size-adjust: auto;"><span style="font-family: arial;"> <br /></span><b><span style="font-family: arial;">The student profiles<span class="Apple-converted-space"> <br /></span></span></b><span style="font-family: arial;"> <br /></span><span style="font-family: arial;"><b>Bianca Louise N. Del Castillo</b>, a second-year master’s student and competed in the STR Student Market Analysis Competition. She worked in hotels and travel agencies before joining the program.<span class="Apple-converted-space"> <br /></span></span><span style="font-family: arial;"><b>Brandon J. Oceguera</b>, a first-year student, working in a country club in Orange County (OC). He worked at the OC Fair for the past five years, with a total of seven years of experience. He loved to cook, eat, and golf.<span class="Apple-converted-space"> <br /></span></span><span style="font-family: arial;"><b>Jordan A. Garcia-Nazarit</b>, a veteran and a junior with a hospitality major. He works in the dining commons at Cal Poly Pomona. <span class="Apple-converted-space"> <br /></span></span><span style="font-family: arial;"> <br /></span><span style="font-family: arial;"><b>The industry trends observed by our students<br /></b></span><span style="font-family: arial;"> <br /></span><span style="font-family: arial;">Customer-focused technologies, labor shortages, and consumer demands for healthier diets came to the top of our students’ minds. They commented:<span class="Apple-converted-space"> <br /></span></span><span style="font-family: arial;"> <br /></span><span style="font-family: arial;"><b>Lodging by Bianca</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“In-room technology will continue enhancing the guest experience. For example, voice assistants and tech hubs will increase. … I am excited to see this would continue as a trend, or it would be a standard among the hotels.”<span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><i><span style="font-family: arial;"> <br /></span></i><span style="font-family: arial;"><b>Country clubs by Brandon</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“Recently, we have been having more parties and, at the same time, more events. … This year, we are opening up with more capacity.”<span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><span style="font-family: arial;"> <br /></span><span style="font-family: arial;"><b>Foodservice by Jordan</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“Since I am a student cook there (in a dining hall), I really get the see how many products have been taken. Definitely, a lot more trending now is students eat healthier. And then, we are looking towards a lot more vegetarian and vegans options as well.”<span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><span style="font-family: arial;"> <br /></span><b><span style="font-family: arial;">Students believed the hospitality industry is responding well to the consumer trends<br /></span></b><b><span style="font-family: arial;"> <br /></span></b><span style="font-family: arial;"><b>Lodging by Bianca</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“The industry continues to adapt to this technology, and they are finding ways to attract leisure travelers.”<span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><b><span style="font-family: arial;"> <br /></span></b><span style="font-family: arial;"><b>Country clubs by Brandon</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“What my country club is doing is that we are hiring people outside of the club, like through agencies. And we are preparing more days in advance. We are mostly just putting in more hours by getting there early, or having people switch shifts, or basically rotating through their schedules.”<span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><b><span style="font-family: arial;"> <br /></span></b><span style="font-family: arial;"><b>Foodservice by Jordan</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“One of the most recent developments that we had is we introduced the Mongolian Bar back to the dining facilities. With that, we have more healthy options. We have chickens, and then we also serve vegan and noodles as well. To promote healthier eating, we have a full hummus bar now. So, we make specialty hummus. We have jalapeno honey hummus, which is really, really good. We are just trying to update and give more options to the salad bar.”<span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><b><span style="font-family: arial;"> <br /></span></b><b><span style="font-family: arial;">Students anticipated a positive outlook of the industry<br /></span></b><span style="font-family: arial;"> <br /></span><span style="font-family: arial;"><b>Lodging by Bianca</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“Based on our analysis of the STR data, the recovery was led by the rates, which had exceeded the 2019 level. Group travel is recovering as well. I see a bright feature of the lodging industry.” <span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><b><span style="font-family: arial;"> <br /></span></b><span style="font-family: arial;"><b>Country clubs by Brandon</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“Most likely, we are going to keep succeeding, growing, and expanding more. Hopefully, we’ll have more employees to meet the demand.”<span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><i><span style="font-family: arial;"> <br /></span></i><span style="font-family: arial;"><b>Foodservice by Jordan</b><span class="Apple-converted-space"> </span>---<span class="Apple-converted-space"> </span><i>“One of the biggest things we forecast will be the campus tours. A good number of them use the dining facilities. So, we are going to expect to hire helpers with those (demands), especially now we are trying to give more options for students. Students would feel more included to actually eat in the dining commons, which will also increase the demands.”<span class="Apple-converted-space"> <br /></span><o:p></o:p></i></span><span style="font-family: arial;"> <br /></span><span style="font-family: arial;">Overall, students are hopeful about the industry outlook in 2023. Are you feeling as positive as we enter a new year?</span></div>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com1tag:blogger.com,1999:blog-550644928710399345.post-80257017149695123132022-12-22T00:00:00.001-08:002023-01-16T17:37:53.788-08:00Hospitality Students Made Plans for the Winter Break and New Year<div style="text-align: center;"><span style="font-family: arial;"><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" frameborder="0" height="315" src="https://www.youtube.com/embed/lRz8ic6rEMo" title="YouTube video player" width="560"></iframe></span></div><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;">Bells are ringing, and the New Year is around the corner. Have you made plans for the holiday already?<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;">I got a chance to check on four hospitality students at Cal Poly Pomona lately about their plans for the winter break. Our students feel appreciated about their in-person campus life and hope for a new academic year.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;">The student profiles<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><b><span face="Arial, sans-serif">Bianca Louise N. Del Castillo</span></b><span face="Arial, sans-serif">, a second-year master’s student in the M.S. Program in Hospitality Management.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><b><span face="Arial, sans-serif">Brandon J. Oceguera</span></b><span face="Arial, sans-serif">, a first-year student with a focus on food and beverage. He now works in a country club in Orange County.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><b><span face="Arial, sans-serif">Destiny S. Wallace</span></b><span face="Arial, sans-serif">, a first-year student with a focus on lodging.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><b><span face="Arial, sans-serif">Jordan A. Garcia-Nazarit</span></b><span face="Arial, sans-serif">, a veteran and a junior with a hospitality major. He is also the President of the Hospitality Management Council, the central representative body of student organizations and Associated Students, Inc (ASI) within the Collins College of Hospitality Management. <span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;">Students felt grateful to be back on campus for in-person classes<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;">The California State University System planned to resume in-person instructions for most classes at the beginning of the year, but it was disrupted by new waves of coronavirus variance. The fall of 2022 is the semester when students come back to campus without any interruptions. Students appreciate the in-person interactions on campus and the opportunities of physically involved in student clubs and other extracurricular activities. For example,<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span face="Arial, sans-serif">“My first year was online. Now, I started enjoying the face-to-face classes. I got to meet new people, and I was able to attend some of the events. I can work with my group mates (in person) whom I saw virtually. So, it is a nice experience right now to feel the campus life.”<span class="Apple-converted-space"> </span></span></i><span face="Arial, sans-serif">(Bianca)<o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><i><span face="Arial, sans-serif" style="font-family: arial;">“I felt I just got situated. I’ve been able to get used to my schedule. Now, I’ve started attending the (student) club meetings and getting involved in the African American Student Center. It has been an amazing year … Our students are not just learning. We are involved with everything. … I have been loving it so far.” (Destiny)<o:p></o:p></span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><i><span face="Arial, sans-serif" style="font-family: arial;"> </span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span face="Arial, sans-serif">“I am having a lot of fun, making friends, and staying more involved with the student clubs. So, it is very nice to see everybody in person after the pandemic.”<span class="Apple-converted-space"> </span></span></i><span face="Arial, sans-serif">(Jordan)<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;">Students have made plans for the winter break<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;">It seems our students will have a good time with their families and loved ones. For instance,<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span face="Arial, sans-serif">“I would like to pick up at least one extra class. I definitely will spend lots of time with my family and working, of course. … Just lay low and make sure that I am relaxing and getting a lot of sleep. (laugh)”<span class="Apple-converted-space"> </span></span></i><span face="Arial, sans-serif">(Destiny)<o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span face="Arial, sans-serif">“We are planning to just have a staycation … We want to go to Universal and Disneyland … now the restrictions are lifted. So, it is a good timing to visit the theme parks right now.”<span class="Apple-converted-space"> </span></span></i><span face="Arial, sans-serif">(Bianca)<i><o:p></o:p></i></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><i><span face="Arial, sans-serif" style="font-family: arial;"> </span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><i><span face="Arial, sans-serif" style="font-family: arial;">“My plan for this winter break is to work, and to spend time with my family, and to lose weight. So, I get back in shape for the summer.” (Brandon)<o:p></o:p></span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><i><span face="Arial, sans-serif" style="font-family: arial;"> </span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;">Students are looking forward to a new year<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;">It was not until recently that most countries lifted the COVID-19 restrictions. Students are looking forward to 2023 when everything will finally return to normal.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span face="Arial, sans-serif">“In 2023, I am hoping to finish (my degree) by that time. I am also looking forward to the career fair because I attended the virtual one this year. I am excited to see the opportunities for us.”<span class="Apple-converted-space"> </span></span></i><span face="Arial, sans-serif">(Bianca)<i><o:p></o:p></i></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span face="Arial, sans-serif">“I am looking forward to spring 2023. I’ll apply for the ambassadors of the Collins College. To learn more, to experience more, to meet more people, new people, to get to know professors.”<span class="Apple-converted-space"> </span></span></i><span face="Arial, sans-serif">(Brandon)<i> <span class="Apple-converted-space"> </span></i></span><b><i><span face="Arial, sans-serif"><o:p></o:p></span></i></b></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><i><span face="Arial, sans-serif">“I am looking forward to a variety of events. I think the one that I am most excited for is definitely Hospitality Uncorked. I know many people are looking forward to it.”<span class="Apple-converted-space"> </span></span></i><span face="Arial, sans-serif">(Jordan)</span></span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-2724637798047838332022-12-08T00:00:00.003-08:002023-01-16T16:20:13.461-08:00 Facing Challenge of the Labor Shortage in Hospitality Industry (by Fung Ling Wong)<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqogdVNUB_62YJ7V5x-d9aIP0jrxxIuGOhzqLGzSfejL1Vx6Qa5jvqZynYpeAkCJoGrUDxoI3Joexk6geT0D2IlEivhuKYy57RirEvYPTH_T7Bn0VJK4rdoooXOKjaQt8XJ6vbJngssh5yHwsfRc45ShGr5TPRCtIfrIhIPrmVRphSD_Zf_jQIaAq/s2048/Labor%20shortage%20restaurant%20hospitality%20linchi%20kwok%20blog%20ktla.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1264" data-original-width="2048" height="396" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqogdVNUB_62YJ7V5x-d9aIP0jrxxIuGOhzqLGzSfejL1Vx6Qa5jvqZynYpeAkCJoGrUDxoI3Joexk6geT0D2IlEivhuKYy57RirEvYPTH_T7Bn0VJK4rdoooXOKjaQt8XJ6vbJngssh5yHwsfRc45ShGr5TPRCtIfrIhIPrmVRphSD_Zf_jQIaAq/w640-h396/Labor%20shortage%20restaurant%20hospitality%20linchi%20kwok%20blog%20ktla.jpeg" width="640" /></a></div><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;">The hotel and restaurant industries have experienced a recession in the past two years and encountered difficulties. Nowadays, the hotel and restaurant industry has been recovering. Meanwhile, the hospitality industry needs to confront the severe problem of labor shortage. <o:p></o:p></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><b><span style="font-family: arial; line-height: 32px;">Manipulating strategy to overcome labor shortages<o:p></o:p></span></b></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;">According to the American Hotel & Lodging Association (ALHA), the rate of job vacancies in the hotel industry is very high. The hotel industry has 91 percent of job vacancies that cannot be filled. In addition, 87 percent of hotels encountered a lack of staff. Additionally, Hospitality Asset Managers Association (HAMA) is concerned about the labor market. Matt Arrants is the president of the HAMA. He mentioned that labor is an important asset. A good employee can provide good services to the customers and help the business increase sales. During the pandemic, many hotel employees left their jobs. Some employees resigned from their jobs. However, many employees were laid off. It is difficult to attract employees who have been laid off to return to the hospitality field because they lost their confidence in the employer or have already changed to work in another field. The management team should enforce some strategy to attract new applicants and employees who have been laid off. The manager should have a detailed plan for recruitment. Managers should avoid errors such as similarity errors and first impression errors. The management team should enforce comprehensive orientation and training programs. Therefore, the employee turnover rate will reduce. <o:p></o:p></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><b><span style="font-family: arial; line-height: 32px;">Lobbying with the government to solve the worker shortage<o:p></o:p></span></b></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;">American Hotel & Lodging Association (ALHA) is fighting to increase the number of H-2B visas to solve the workforce and seasonal worker shortages. Chip Rogers is the president of AHLA, and he mentioned the organization proposed increasing an additional 55,000 H-2B visas in 2022. When managers hire people, they should employ the citizens in the United States first. After, they can use H-2B visas to employ foreigners. Additionally, managers should use forecasting to calculate employee demand and attract the applicant through a recruitment plan. Moreover, managers should enforce the policy carefully and avoid violating labor laws. Also, the manager should be familiar with employment laws and the laws regarding compensation and benefits.<o:p></o:p></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><b><span style="font-family: arial; line-height: 32px;">Using advanced technology to retain and help employees<o:p></o:p></span></b></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;">Advanced technology is widely used in the hospitality industry. For example, a property management system (PMS) is used in hotels. According to the article "How Modern PMS Technology Improves Staff Retention and the Hotel Operations Experience," Warren Dehan mentioned that web and mobile platform-based PMS could help hotel employees working in the operations. Technology can let hotels operate more efficiently because it streamlines their operation. It can retain employees because technology lets them finish their tasks quickly and conveniently. For instance, the guests can use mobile check-in to do the check-in process instead of waiting in a long queue when the front desk is at peak period. Nowadays, SMS communications also are significant in the hospitality industry. The hotel and restaurant staff can reduce the workforce and enhance work efficiency when using SMS communications. Therefore, employee retention can be improved quickly. In addition, human resources managers can develop retention programs to reduce the turnover rate.<o:p></o:p></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;">In conclusion, the hotel and restaurant industry is bouncing back. The hospitality industry contributes huge revenue in the United States. However, hospitality is also facing many challenges, such as worker shortages. The hospitality industry can use human resources strategy, government aid, and smart technology to confront difficulties. If the management team can manipulate their resources efficiently, hospitality will grow and develop more quickly.<o:p></o:p></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><b><span style="font-family: arial; line-height: 32px;">Open-ended questions<o:p></o:p></span></b></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;">Is advanced technology helping to solve labor shortages or reduce worker job opportunities?<o:p></o:p></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;">Apart from H-2B visas, what policies should the government enforce to help the hospitality industry?<o:p></o:p></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;"><br /></span></p><p align="center" class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt; text-align: center;"><span style="font-family: arial; line-height: 32px;">References<o:p></o:p></span></p><div style="background-color: white; border: 1pt solid rgb(238, 238, 238); padding: 0in;"><h1 style="border: none; line-height: 64px; margin: 0in; padding: 0in;"><span style="font-family: arial; font-size: small;"><span style="font-weight: normal; line-height: 32px;">Dehan, W (2022, October). <i>How Modern PMS Technology Improves Staff Retention and the Hotel Operations Experience</i>. Hospitalitynet. Retrieved from </span><a href="https://www.hospitalitynet.org/opinion/4113129.html" style="color: #954f72;"><span style="line-height: 32px;">https://www.hospitalitynet.org/opinion/4113129.html</span></a><span style="font-weight: normal; line-height: 32px;"><o:p></o:p></span></span></h1></div><h1 style="background-color: white; line-height: 64px; margin-left: 0in; margin-right: 0in; margin-top: 0in;"><span style="font-family: arial; font-size: small;"><span style="font-weight: normal; line-height: 32px;">Fox, J.T. (2022, October). <i>DHS, DOL expand H-2B visa program to reduce labor gap. </i>Hotel Management. Retrieved from </span><a href="https://www.hotelmanagement.net/operate/dhs-dol-expand-h-2b-visa-program-solve-labor-gap" style="color: #954f72;"><span style="line-height: 32px;">https://www.hotelmanagement.net/operate/dhs-dol-expand-h-2b-visa-program-solve-labor-gap</span></a><span class="MsoHyperlink" style="color: #0563c1; text-decoration: underline;"><span style="font-weight: normal; line-height: 32px;"><o:p></o:p></span></span></span></h1><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial;"><span style="line-height: 32px;">Jorden, R. (2022, October). <i>Hotels Still Face Wide Gap Between Job Growth and Openings</i>. Skift. Retrieved from </span><a href="https://skift.com/2022/10/07/hotels-still-face-wide-gap-between-job-growth-and-openings/" style="color: #954f72;"><span style="line-height: 32px;">https://skift.com/2022/10/07/hotels-still-face-wide-gap-between-job-growth-and-openings/</span></a><span style="line-height: 32px;"><o:p></o:p></span></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;"></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial;"><span style="line-height: 32px;">McCracken, S. (2022 October). <i>Recession, Labor Market Sour Hotel Asset Managers' Optimism</i>. CoStar. Retrieved from<b> </b></span><span style="color: #954f72; line-height: 32px;"><a href="https://www.costar.com/article/1798678100/recession-labor-market-sour-hotel-asset-managers-optimism" style="color: #954f72;">https://www.costar.com/article/1798678100/recession-labor-market-sour-hotel-asset-managers-optimism</a></span></span></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><a name="_Hlk118142082"><b><span style="font-family: arial; line-height: 32px;">About the author<o:p></o:p></span></b></a></p><p class="MsoNormal" style="line-height: 29.3333px; margin: 0in 0in 8pt;"><span style="font-family: arial; line-height: 32px;">My name is Fung Ling Wong. I am a junior at Cal Poly Pomona, majoring in Hospitality Management. I love to work in the hospitality industry, particularly in the hotel industry. I like to communicate and help people. I worked as a front desk receptionist in a hotel. I enjoyed meeting and assisting guests who came from different countries. When I worked at the front desk, I could learn about other cultures and knowledge. Therefore, the hospitality industry is a very good prospect and a fun career field.</span></p>Bianca del Castillohttp://www.blogger.com/profile/15877741460395796170noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-78510290696923704362022-12-06T00:00:00.002-08:002023-01-16T16:12:30.455-08:00 Going Digital: Human Resource Management (by Kelli Doan)<p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-align: center; text-size-adjust: auto;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYCdSximX84E9wS65pBDPa1fCLx0wz-M30QIZ4_Ce52XZDaiXpr6jxyrSORixuUdQoxplysxMgN39u9it1BuZMF_WfoYZZuwEkbsbzgT-gj2UdbvRM7eK17WArpvRKeZD3nmuKy_FpfbDHTrVpEX5GrrdcRLEyqRtp7Tm5zblUulw40DEooIiDqir8/s870/HR%20technology%20trends%20linchi%20kwok%20blog.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="340" data-original-width="870" height="250" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYCdSximX84E9wS65pBDPa1fCLx0wz-M30QIZ4_Ce52XZDaiXpr6jxyrSORixuUdQoxplysxMgN39u9it1BuZMF_WfoYZZuwEkbsbzgT-gj2UdbvRM7eK17WArpvRKeZD3nmuKy_FpfbDHTrVpEX5GrrdcRLEyqRtp7Tm5zblUulw40DEooIiDqir8/w640-h250/HR%20technology%20trends%20linchi%20kwok%20blog.jpeg" width="640" /></a></div><p></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Technology has now become part of an employee’s daily work and a new way of life. This transformation creates an all-in workforce approach, with engaged employees that make up a more diverse workforce. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">The Future of the Workforce</span></b><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">The workforce will continue to be diverse, with different generations constantly entering and exiting. There need to be new ways to achieve productivity while maintaining simplicity. Constantly upskilling employees in a way that appeals to them will contribute to productivity. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"><br /></span></p><ul style="caret-color: rgb(0, 0, 0); font-family: Calibri; margin-bottom: 0in; margin-top: 0in; text-size-adjust: auto;" type="disc"><li class="MsoListParagraphCxSpFirst" style="font-family: Calibri, sans-serif; font-size: 10pt; margin: 0in 0in 0in -0.25in;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Technology as an Enabler: New technology and products will continue to change how we work.</span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="font-family: Calibri, sans-serif; font-size: 10pt; margin: 0in 0in 0in -0.25in;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Embrace Disruption: “Change is the only constant.” </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="font-family: Calibri, sans-serif; font-size: 10pt; margin: 0in 0in 0in -0.25in;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Utilize Information Technology: Social media will always yield better and faster results.</span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="font-family: Calibri, sans-serif; font-size: 10pt; margin: 0in 0in 0in -0.25in;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Excellent Iteration: Projects develop at a fast pace to match evolving employees.</span></li><li class="MsoListParagraphCxSpMiddle" style="font-family: Calibri, sans-serif; font-size: 10pt; margin: 0in 0in 0in -0.25in;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Expectations. Move quickly through development and constantly ask for feedback. Be comfortable with smaller steps and changes.</span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="font-family: Calibri, sans-serif; font-size: 10pt; margin: 0in 0in 0in -0.25in;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Delegate: Managers should not be doing all of the work. Employees should be trusted with responsibilities according to their positions.</span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="font-family: Calibri, sans-serif; font-size: 10pt; margin: 0in 0in 0in -0.25in;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Balancing Data and Intuition: Data and science should be used together with the human choice to make decisions. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></li></ul><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><u><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Reimagination of Work: </span></u></b><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Recruitment</span></b><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">The pandemic demands a lot from human resources. Managers have to support and maintain their departments and employees from home. There has also been a shortage of skilled and diverse employees in the workplace. To combat this, recruiters have started to utilize digital technology to take advantage of online opportunities. This consists of recognizing potential, avoiding risks, understanding digital tools, and using them effectively for recruitment. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Digital recruitment needs to remain fair in order to ensure diversity. Many companies have automated the recruitment process by having individuals submit video clips and answer interview questions. Application management systems also automatically collect data from applicants. These systems create and develop job profiles to see if an applicant matches the job description. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Further recruitment systems are being developed to improve candidate experience. Artificial intelligence is being used to create virtual tours of the workplace and location. Pre-recorded videos will also support and assist individuals with the application and interview process. Assessments will assess the potential of candidates and predict the success of their future roles within the company. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Performance Management</span></b><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Performance reviews can be nerve-wracking for both employees and managers. There are so many digital opportunities available or being developed that take stress and anxiety into account for relief. A system of continuous performance management analyzes employee work digitally to create assessments that are tied to the role, and annual performance has resources for difficult conversations, gamification features, and tools for team management intertwined with daily work. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Employee Satisfaction </span></b><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Employee expectations have evolved, and it’s important to be engaged and involved in the workplace. This is more difficult in an online or remote workplace, but technology can help with communication. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Old methods of surveying are expensive and slow when compared to digital technology. It can provide insight into employee behavior. Companies are changing this by digitally monitoring employees’ feelings. There are internal chat platforms that monitor conversations between employees that see if any problems emerge during work. There is a delicate balance with recording digital employee conversations, but transparency between the company and employees helps to ensure that there are no problems. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Human resource managers are now expected to find ways to make employees happy. Only 30% of employees believe that their HR department helps them perform. This wave of technological development is predicted to improve company culture, increase financial performance, improve diversity, and allow for the maturation of succession within a company. Ensuring that employees are acknowledged even in a digital environment can help with employee satisfaction and retention. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">For Thoughts</span></b><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">The willingness to change and adapt based on changing expectations and technology makes a company worth working for. Employees want to feel engaged and involved in their work. Making the workplace a better environment for them can improve productivity and retention. Technology is helping to make this possible. </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif;">Do you agree with my assessments? What impacts will technologies have on HR operations? </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif; font-size: 12pt;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">References</span></b><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><i><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><i><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Digitalization in human resources: Is there any substance to it?</span></i><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> DMEXCO. (n.d.). Retrieved </span><span style="font-family: Arial, sans-serif; font-size: 12pt;">on<span class="Apple-converted-space"> </span></span><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">October 31, 2022, from<span class="Apple-converted-space"> </span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdmexco.com%2Fstories%2Fdigitalization-human-resources%2F&data=05%7C01%7Clkwok%40cpp.edu%7C77678114dd4846a9cacf08daf81e4114%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095106092027247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Mf0iR1e%2Bw7FFoHGpS1VahtMue%2FOhsn0nXRXeX9dkUJg%3D&reserved=0" originalsrc="https://dmexco.com/stories/digitalization-human-resources/" shash="M8FKV0OiUg5TXa1zBSO0fQGrJiOQePASQ+KkNA/VSeUkn0hkapKf2RY+hcVaXfilteQSvipa1zAKuR5Ts4MUz/5ROyNHY9MieWanCsg3SGuhyI3BHocClyvAWXb2XeCwew4smY98goq4OOV2ihSVe/4WWAGpAq0DIXaf09SjWE0=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdmexco.com%2Fstories%2Fdigitalization-human-resources%2F&data=05%7C01%7Clkwok%40cpp.edu%7C77678114dd4846a9cacf08daf81e4114%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095106092027247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Mf0iR1e%2Bw7FFoHGpS1VahtMue%2FOhsn0nXRXeX9dkUJg%3D&reserved=0">https://dmexco.com/stories/digitalization-human-resources/</a></span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><i><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><i><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">HR's role in leading digitalization</span></i><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">. Gartner. (n.d.). Retrieved on October 31, 2022, from<span class="Apple-converted-space"> </span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gartner.com%2Fen%2Fhuman-resources%2Ftrends%2Fraconteur-digitalization-article&data=05%7C01%7Clkwok%40cpp.edu%7C77678114dd4846a9cacf08daf81e4114%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095106092027247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8xJ2rnP9uwCyQ0XYVqSAo4C42j5vMOBOaIsbmo%2BbAPs%3D&reserved=0" originalsrc="https://www.gartner.com/en/human-resources/trends/raconteur-digitalization-article" shash="TUqlH9Kv3AtEINnG/ZV5fumbE7kE9JE9AGE5ZHQBdAyCwe6dyWkxLBJfN8fhU2sArOY601ABUxu4mcbbILq0Nbj8ZNoyl6ZFxi6EWwtzl9eN887yq6dmAQ/zJ+1E4p84yOCt8m/J20kqyaix5IqUanOB9Fh2D/llPXtbpyawBQU=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gartner.com%2Fen%2Fhuman-resources%2Ftrends%2Fraconteur-digitalization-article&data=05%7C01%7Clkwok%40cpp.edu%7C77678114dd4846a9cacf08daf81e4114%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095106092027247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8xJ2rnP9uwCyQ0XYVqSAo4C42j5vMOBOaIsbmo%2BbAPs%3D&reserved=0">https://www.gartner.com/en/human-resources/trends/raconteur-digitalization-article</a><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif; font-size: 12pt;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Shrm. (2019, August 16). <i>Translating the HR digital revolution to everyday work</i>. SHRM. Retrieved on October 31, 2022, from<span class="Apple-converted-space"> </span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shrm.org%2Fhr-today%2Ftrends-and-forecasting%2Fspecial-reports-and-expert-views%2Fpages%2Ftranslating_the_hr_digital_revolution_to_everyday_work.aspx&data=05%7C01%7Clkwok%40cpp.edu%7C77678114dd4846a9cacf08daf81e4114%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095106092027247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QO%2BxRDZQMGqS3jsa%2BOYWQLUR9Emx%2BuxVJdd16pinJTU%3D&reserved=0" originalsrc="https://www.shrm.org/hr-today/trends-and-forecasting/special-reports-and-expert-views/pages/translating_the_hr_digital_revolution_to_everyday_work.aspx" shash="SnYFYXtAtvuM7eB0ov14KcSqhY1IuShG5Dx6IAZysv1rVb0Oh/1vK+1R/EH+7UpnbgOyjyK2rgDTSZlNDfIgQ+c/VcDkR48tbSk+Y5g/tUvHZhIZ1UwGTyzauEsw6c1uWex3humi/ZAU3B3+xD+l/3RFiLtAqwMSDun7GzJXFG8=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shrm.org%2Fhr-today%2Ftrends-and-forecasting%2Fspecial-reports-and-expert-views%2Fpages%2Ftranslating_the_hr_digital_revolution_to_everyday_work.aspx&data=05%7C01%7Clkwok%40cpp.edu%7C77678114dd4846a9cacf08daf81e4114%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095106092027247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QO%2BxRDZQMGqS3jsa%2BOYWQLUR9Emx%2BuxVJdd16pinJTU%3D&reserved=0">https://www.shrm.org/hr-today/trends-and-forecasting/special-reports-and-expert-views/pages/translating_the_hr_digital_revolution_to_everyday_work.aspx</a></span><span style="font-family: Arial, sans-serif; font-size: 12pt; text-align: center;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span style="font-family: Arial, sans-serif; font-size: 12pt; text-align: center;"><br /></span></p><p class="MsoNormal" style="margin: 0in; text-size-adjust: auto;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbruyMbj6pa8unN_LEqjxTMNApIL5LV_ls2iFzEJqdpvTPfPIT5_XrBdKXtqrYrmdiOHc8tE2yYBmmF5S2lvao-eQLgzsoMsakrKhvWCTXN3LqvwwMeGBDi0qncQ-p43O3glWTQ-MyWv6RCusfpNZjhuw7hcUtatbrpzel2A_lGdUaIPDmOVaI1znk/s640/Kelli%20Doan%20Linchi%20Kwok%20Blog.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="640" data-original-width="544" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbruyMbj6pa8unN_LEqjxTMNApIL5LV_ls2iFzEJqdpvTPfPIT5_XrBdKXtqrYrmdiOHc8tE2yYBmmF5S2lvao-eQLgzsoMsakrKhvWCTXN3LqvwwMeGBDi0qncQ-p43O3glWTQ-MyWv6RCusfpNZjhuw7hcUtatbrpzel2A_lGdUaIPDmOVaI1znk/s320/Kelli%20Doan%20Linchi%20Kwok%20Blog.jpg" width="272" /></a></div><span style="caret-color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 12pt; text-align: center;">The picture was downloaded from </span><span style="font-family: Arial, sans-serif;"><a href="https://www.naukrirms.com/blog/five-changes-in-hr-due-to-technology/">https://www.naukrirms.com/blog/five-changes-in-hr-due-to-technology/</a> </span><p></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"> </span><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">About the Author<br /></span></b><span style="font-family: Arial, sans-serif; font-size: 12pt;"><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><b><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;"><br /></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 11pt; margin: 0in; text-size-adjust: auto;"><span lang="EN" style="font-family: Arial, sans-serif; font-size: 12pt;">Kelli Doan is a third year student at Cal Poly Pomona studying to complete a Bachelors of Science in Hospitality Management. Her main focus is Event Management, with a minor in Human Resources. Kelli has a passion for the development of student leadership and works with students as President of the National Society of Minorities in Hospitality and as a Student Success Ambassador. She has experience in the food and beverage industry as a server and cook, but is looking for more opportunities within human resources and advising. Her main belief is that work in the hospitality industry requires selfless individuals who sacrifice themselves in order to create the guest experience. </span><span style="font-family: "Times New Roman", serif; font-size: 12pt;"> </span></p>Bianca del Castillohttp://www.blogger.com/profile/15877741460395796170noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-76172000530707625312022-11-23T06:00:00.008-08:002023-01-16T16:14:51.602-08:00Substance Abuse Among Restaurant Workers (by Francisco Diaz)<p></p><div class="separator" style="clear: both; text-align: center;"><div class="separator" style="clear: both; text-align: left;"><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjU5_1cjkw14t4o9iXAihSx3jTgyPWzNwNULeYYISHCi5Idoyb71MXux5SS5VJb7r2pQX3A-gJB5ZHF3ecc-976jJq36THS8Iu_60MCs8Gjs6U5puPnyJqWXG7oyHsu-g-OiYLOtKFdH0YXDP4_9nflfy8jeELv8kZ71AS8F1D_cJrTC5eYMhBdynXn/s524/Employee%20assistance%20program%20linchi%20kwok%20blog.png" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="204" data-original-width="524" height="250" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjU5_1cjkw14t4o9iXAihSx3jTgyPWzNwNULeYYISHCi5Idoyb71MXux5SS5VJb7r2pQX3A-gJB5ZHF3ecc-976jJq36THS8Iu_60MCs8Gjs6U5puPnyJqWXG7oyHsu-g-OiYLOtKFdH0YXDP4_9nflfy8jeELv8kZ71AS8F1D_cJrTC5eYMhBdynXn/w640-h250/Employee%20assistance%20program%20linchi%20kwok%20blog.png" width="640" /></span></a></div><span face="Arial, sans-serif" style="caret-color: rgb(45, 59, 69); color: #2d3b45; font-family: arial; text-size-adjust: auto;">Every Friday evening, masses of people kick off their weekends by dining out; some go to their favorite restaurant, while others try out one of the newest places that are trending. They settle in, admire the quick and friendly service, and show delight in the food that has been meticulously plated and presented before them. They make sure to snap a photo of their dish “for the ‘gram” before digging in; they enjoy their meal and then head home while rubbing their bellies, ready for their next couple of days of rest and relaxation. </span></div><div class="separator" style="clear: both; text-align: left;"><span face="Arial, sans-serif" style="caret-color: rgb(45, 59, 69); color: #2d3b45; font-family: arial; text-size-adjust: auto;"><br /></span></div><div class="separator" style="clear: both; text-align: left;"><span style="font-family: arial;"><span face="Arial, sans-serif" style="caret-color: rgb(45, 59, 69); color: #2d3b45; text-size-adjust: auto;">What many of these diners do not see is the Chef in the kitchen who is approaching hour thirteen of their workday, can’t remember their last day off, and is surviving on a combination of Oxycontin and Xanax to not only help relieve the aches and pains caused by the physical toll that years of work in the kitchen does to a body but to also help cope with the emotional pain caused by the damage that the demand that being a successful chef has on their personal relationships and quality of life. Many diners also usually do not see their server make a trip to the side station to quickly crush and snort some Adderall in order to provide enough energy and focus so that in between this shift, Saturday’s double, and Sunday’s brunch service, they can study, and work on the accumulating assignments, papers, and projects with fast-approaching due dates. Many diners likely do not see the cooks and bussers volunteering to help the dishwasher take the trash out back so that they could sneak in those hits of meth ‘necessary’ to help them work multiple minimum wage jobs in order to make enough income to not just get by, but to also send to their families back home in other countries.</span><br /><br /></span></div><div class="separator" style="clear: both; text-align: left;"><span style="font-family: arial;"><span face="Arial, sans-serif" style="color: #2d3b45; text-size-adjust: auto;">The examples above may appear to be extreme, but after working in several different capacities in the restaurant industry for over twenty years, I can personally attest that each of these examples has been observed or generally known to occur many times over, enough of which to be considered ‘normal’ or even part of the restaurant culture. A </span><span face="Arial, sans-serif" style="text-size-adjust: auto;"><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.blogger.com%2Fblog%2Fpost%2Fedit%2F550644928710399345%2F7617200053070762531&data=05%7C01%7Clkwok%40cpp.edu%7Cec273f9324da42826b2408daf818e2eb%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095083021969322%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GWB7g0YJ8P8E6UQ8B37rcsmqL13rwzVWQbebWvkIzF0%3D&reserved=0" originalsrc="https://www.blogger.com/blog/post/edit/550644928710399345/7617200053070762531" shash="zUq8jaF6fKXtARg0MfKkXSy1szhTdzPpgN9heTxAAh94tJVRJLu9/KwKleYlIpxyyDu9gRRkI6lcLbtnKOuioWB1vh+cs50+QdgFMG5yr+988TRAunqJRhYeCqWr1QJeKmmWJH/nrVoAueD+zEBC1SvV5dlbaVxoahWZCrGaNrM=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.blogger.com%2Fblog%2Fpost%2Fedit%2F550644928710399345%2F7617200053070762531&data=05%7C01%7Clkwok%40cpp.edu%7Cec273f9324da42826b2408daf818e2eb%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095083021969322%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GWB7g0YJ8P8E6UQ8B37rcsmqL13rwzVWQbebWvkIzF0%3D&reserved=0"><span style="color: #954f72;">study</span></a></span><span face="Arial, sans-serif" style="color: #2d3b45; text-size-adjust: auto;"> analyzing substance abuse among different industries found that 19.1% of Accommodations and Food Services industry workers have used illicit drugs in the past month, leading all other industries in this staggering frequency. Additionally, alcohol is readily available to restaurant workers and widely used as a method to unwind from the high-stress environments that they work in. Although this is not the case for every restaurant worker, it is an unfortunate reality that is far too common in the industry. Whether the substance abuse purpose is for self-medicating, coping, unwinding, or maintaining or increasing performance, it is long due for attention and action.</span></span></div><div class="separator" style="clear: both; text-align: left;"><span face="Arial, sans-serif" style="color: #2d3b45; font-family: arial; text-size-adjust: auto;"><br /></span></div><div class="separator" style="clear: both; text-align: left;"><span face="Arial, sans-serif" style="color: #2d3b45; text-size-adjust: auto;"><span style="caret-color: rgb(45, 59, 69); font-family: arial; text-size-adjust: auto;">Many organizations within the restaurant industry do not provide health insurance or benefits and also lack employee assistance programs (EAPs) to help with their employees’ health or mental and emotional well-being. Creating EAPs may very well help support issues of employees’ substance abuse by providing counseling, addiction treatment, and other services. It is likely that in addition to benefiting individual employees, EAPs may also benefit the organizations that provide them. Substance abuse left unsupported in the workplace can lead to lower productivity and morale and increase the number of employee illnesses, absenteeism, workplace injuries, and turnover. However, with the many challenges that restaurants are currently facing, the decision to incur additional expenses is difficult for its owners and operators to make. Implementing an EAP in the workplace would undoubtedly come with costs, which would have to be weighed against their contributions to the long-term success of the businesses. Some argue that a restaurant owner’s responsibility does not extend beyond creating zero-tolerance policies and upholding consequences against substance abuse in the workplace, as it is illegal and presents liabilities to the business. Others would argue that the factors associated with working in restaurants are what lead to substance use among its employees to begin with, which morally obligates owners and operators to provide aid. </span></span></div><div class="separator" style="clear: both; text-align: left;"><span face="Arial, sans-serif" style="color: #2d3b45; text-size-adjust: auto;"><span style="caret-color: rgb(45, 59, 69); font-family: arial; text-size-adjust: auto;"><br /></span></span></div></div><p></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span face="Arial, sans-serif" style="color: #2d3b45; font-family: arial;">This leads to the question of what the ultimate solution to the issue may be while attempting to operate a successful restaurant. Would it be to implement an EAP in the workplace? To staunchly hold employees accountable? A combination of the two? Or is there another solution that has not been explored here that may exist or need to be created? Whichever it may be, it is clear that some form of action is necessary to help resolve this critical issue, which would not only contribute to the success of a given restaurant but also save employees’ careers and potentially their lives.</span></p><div class="separator" style="clear: both; text-align: center;"><div class="separator" style="clear: both; text-align: left;"><span face="Arial, sans-serif" style="color: #2d3b45; text-size-adjust: auto;"><span style="caret-color: rgb(45, 59, 69); font-family: arial; text-size-adjust: auto;"><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); color: black; margin: 0in; text-align: justify; text-size-adjust: auto;"><span face="Arial, sans-serif" style="color: #2d3b45;"><o:p> </o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); color: black; margin: 0in; text-align: justify; text-size-adjust: auto;"><b><span face="Arial, sans-serif" style="color: #2d3b45;">Reference:</span></b><b><span face="Arial, sans-serif"><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); color: black; margin: 0in; text-align: justify; text-size-adjust: auto;"><span face="Arial, sans-serif"><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.blogger.com%2Fblog%2Fpost%2Fedit%2F550644928710399345%2F7617200053070762531&data=05%7C01%7Clkwok%40cpp.edu%7Cec273f9324da42826b2408daf818e2eb%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C638095083021969322%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GWB7g0YJ8P8E6UQ8B37rcsmqL13rwzVWQbebWvkIzF0%3D&reserved=0" originalsrc="https://www.blogger.com/blog/post/edit/550644928710399345/7617200053070762531" shash="zUq8jaF6fKXtARg0MfKkXSy1szhTdzPpgN9heTxAAh94tJVRJLu9/KwKleYlIpxyyDu9gRRkI6lcLbtnKOuioWB1vh+cs50+QdgFMG5yr+988TRAunqJRhYeCqWr1QJeKmmWJH/nrVoAueD+zEBC1SvV5dlbaVxoahWZCrGaNrM=" style="color: #0563c1;" title="Original URL:
https://www.blogger.com/blog/post/edit/550644928710399345/7617200053070762531
Click to follow link."><span style="color: #954f72;">https://www.samhsa.gov/data/sites/default/files/report_1959/ShortReport-1959.html</span></a><br /></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); color: black; margin: 0in; text-align: justify; text-size-adjust: auto;"><br /></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); color: black; margin: 0in; text-align: left; text-size-adjust: auto;">The picture was downloaded from <a href="https://www.nivati.com/blog/pros-cons-of-employee-assistance-programs">https://www.nivati.com/blog/pros-cons-of-employee-assistance-programs</a></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); color: black; margin: 0in; text-align: justify; text-size-adjust: auto;"><span face="Arial, sans-serif"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); color: black; margin: 0in; text-align: justify; text-size-adjust: auto;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh4GktqRMxi2gFClvK7fe7kkrbiTAxOxhvibsTwz6Zm0QHBhY5JCvTVY8NYd_YSZCusOsBeANjs_xZe4kodKENEj-Tdz7Sj1g7uP0FXJ5xB4WprMJVYs4uckb-vD03SgX9rtfyCa0y4IHYpomEfO2yB7ef0YEqLNHM0pls1FoJktWYK-56fkViFMG-0/s320/Francisco%20Diaz%20Linchi%20Kwok%20Blog.jpg" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="320" data-original-width="240" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh4GktqRMxi2gFClvK7fe7kkrbiTAxOxhvibsTwz6Zm0QHBhY5JCvTVY8NYd_YSZCusOsBeANjs_xZe4kodKENEj-Tdz7Sj1g7uP0FXJ5xB4WprMJVYs4uckb-vD03SgX9rtfyCa0y4IHYpomEfO2yB7ef0YEqLNHM0pls1FoJktWYK-56fkViFMG-0/s1600/Francisco%20Diaz%20Linchi%20Kwok%20Blog.jpg" width="240" /></a></div><span face="Arial, sans-serif"><b>About the Author </b></span><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); color: black; margin: 0in; text-align: justify; text-size-adjust: auto;"><span face="Arial, sans-serif" style="text-align: left;">Francisco Diaz began in the food service industry immediately after high school, serving in the United States Marine Corps as a Food Service Specialist. After his enlistment, Francisco worked through the ranks of notable concepts in the restaurant industry in roles including sous chef, executive chef, general manager, and corporate chef. Motivated to improve his quality of life while maintaining his passion for feeding others, Francisco shifted his career towards school nutrition, where he is currently applying his experience to his role as the Nutrition Services Operations Manager for a K-12 school district. Francisco is currently working towards completing his bachelor’s degree in Hospitality Management from California State Polytechnic University, Pomona, and hopes to obtain a Director of Nutrition Services position shortly afterward.</span></p></span></span></div></div><p></p>Bianca del Castillohttp://www.blogger.com/profile/15877741460395796170noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-7864839716013491972022-10-17T00:00:00.001-07:002023-01-16T16:50:35.974-08:00Hospitality College in California Hosted "Welcome BBQ" as Its First Big In-Person Campus Event Since COVID<p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg65jaHzAKM2jfY_zQie_VyjR1ma2z_ttuTi1ME5i1h3mDhP0d-mN_jRTh5gIFdxsYYDrIrQx9RFXAZxRVXQqFCjSs1LZUoYYv3SfkUZDYyizRn9w2MCTFJYzNkydSA5yJ3pFkZAQ_sxURuUUojy5goCpoLiAMCiYMbnkbbvIu1Mpfgj_cB6ZBmt1QH/s5568/Welcome%20Collins%20BBQ%20Linchi%20Kwok%202.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="2397" data-original-width="5568" height="276" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg65jaHzAKM2jfY_zQie_VyjR1ma2z_ttuTi1ME5i1h3mDhP0d-mN_jRTh5gIFdxsYYDrIrQx9RFXAZxRVXQqFCjSs1LZUoYYv3SfkUZDYyizRn9w2MCTFJYzNkydSA5yJ3pFkZAQ_sxURuUUojy5goCpoLiAMCiYMbnkbbvIu1Mpfgj_cB6ZBmt1QH/w640-h276/Welcome%20Collins%20BBQ%20Linchi%20Kwok%202.jpeg" width="640" /></span></a></div><p></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">The Collins College of Hospitality Management at Cal Poly Pomona, one of the largest hospitality colleges on the West Coast, hosted a long overdue in-person event on campus on August 30. As a tradition, the College usually hosts a Welcome Barbeque in the first few weeks of the academic year to welcome hospitality students back to school.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">In the past two years, most in-person campus events in the State of California have been put on hold due to strict social distancing guidelines. The Collins College brought back its proud tradition with a Habit Burger food truck and a Kona Ice truck (shave ice).<o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">The Turnout<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Over 300 hospitality students showed up at the cookout. They greeted and met with the faculty, staff, and administrators. They also got a chance to talk to different student clubs in the college and took part in some fun activities onside (e.g., photo booth, swag, door prizes, etc.)<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><b>The Feedback</b><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">The event was a great success. A survey was sent out to collect participants’ feedback. Close to 50 participants responded (approximately a 15% response rate), suggesting 83% of them enjoyed the BBQ a lot, followed by 17% who felt somewhat enjoyable. Nobody chose “not-at-all” enjoyed.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">People enjoyed the Welcome BBQ because …<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;"> </span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Predominantly but not surprisingly, students wanted to connect with others at in-person events. After two years of Zoom classes and Zoom events, it seems people genuinely value the opportunity of networking and getting to meet others in person. Selected comments include:<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;"> </span></b></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“I enjoyed the people I got to meet there.”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“I met some people who were nice.”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“Meeting some of the Collins staff for the first time.”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“Meeting new people and making connections!”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“I was able to network with the Collins professors and students.”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“I loved the cute bronco pin, and I was glad that the professors and administrators were out there so we could talk to them.”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“I got to talk to someone new and make a friend.”<o:p></o:p></span></i></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">The food, the activities, and student clubs are other reasons why people enjoyed the experience. Some shared:<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“The food. Overall, the different activities included food, shaved ice, clubs, raffles, pictures, and music. Also, I think that the timing of the event was great.”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“I really enjoyed trying a Habit Burger for the first time!”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“The student clubs, free burger & fries, meeting new students!”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“I was able to meet new people and learn about clubs for hospitality students.”<o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><i><span style="font-family: arial;">“Billy being there for photos was fun.”<span class="Apple-converted-space"> </span><o:p></o:p></span></i></p><p align="center" class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">It was so lovely to see many happy faces on campus. Hospitality management is a fun major. People at Cal Poly Pomona always love to visit the Collins College of Hospitality Management and participate in Collins events. For many alums, the Collins College is where they started their American dreams. I can’t wait to learn more about how these students are doing in the program and, later, how they do in their careers through hospitality education.</span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="margin: 0in; text-align: center; text-size-adjust: auto;"></p><div class="separator" style="caret-color: rgb(0, 0, 0); clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmdJymAB6ZjID13NumY5vENppLRajx3LK9LfqIt7D8PQh888FxzPdWY4PHVxg_T2yLnreJm6iUW44f_TymI7ddMKpSlkXEtKUy2guwhQmfSPq8rAF9voDDKm-2rRRikS5bfXQxO0zZoCiS9aC4vpDZm3X7XAWQRUeAGcuMx8SezXIVx7ugDLgQ3E7g/s4032/Welcome%20BBQ%20Linchi%20Kwok%201.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img border="0" data-original-height="3024" data-original-width="4032" height="480" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmdJymAB6ZjID13NumY5vENppLRajx3LK9LfqIt7D8PQh888FxzPdWY4PHVxg_T2yLnreJm6iUW44f_TymI7ddMKpSlkXEtKUy2guwhQmfSPq8rAF9voDDKm-2rRRikS5bfXQxO0zZoCiS9aC4vpDZm3X7XAWQRUeAGcuMx8SezXIVx7ugDLgQ3E7g/w640-h480/Welcome%20BBQ%20Linchi%20Kwok%201.jpeg" width="640" /></span></a></div><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-align: center; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><div style="text-align: left;"><span style="font-family: arial;">Note: This article was also published in <i><a href="https://hospitalitynewsny.com/">Hospitality News Magazine</a></i>. </span></div><span style="caret-color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 11pt;"><br /></span><p></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com0tag:blogger.com,1999:blog-550644928710399345.post-43521518433323401462022-10-06T06:00:00.006-07:002022-10-06T06:00:00.220-07:00Does it matter if a candidate looks “good” in virtual interviews and on LinkedIn when HR managers make the initial hiring decisions?<p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiw2YibsGCgGC9UMTvF7mw-wyGVbrd5XStozZP0qzaPme0MdgKAZy_wtBWXEbkGOnEAQeUY72TgHcVQo-a-jcUc59S8Y-3Xfg8nFXJusMrGaGcH5bb-MaXf4dfn7NlpmgpR4Fjru633mjUigAhhJZ2a3UXsBPgUpxWlv8_hFwQqEI5JgaZoSF9SDN3J/s1200/virtual%20interview%20linkedin%20hiring%20decision%20linchi%20kwok%20research.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img alt="LinkedIn vs. Virtual Interviews" border="0" data-original-height="630" data-original-width="1200" height="336" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiw2YibsGCgGC9UMTvF7mw-wyGVbrd5XStozZP0qzaPme0MdgKAZy_wtBWXEbkGOnEAQeUY72TgHcVQo-a-jcUc59S8Y-3Xfg8nFXJusMrGaGcH5bb-MaXf4dfn7NlpmgpR4Fjru633mjUigAhhJZ2a3UXsBPgUpxWlv8_hFwQqEI5JgaZoSF9SDN3J/w640-h336/virtual%20interview%20linkedin%20hiring%20decision%20linchi%20kwok%20research.jpg" title="LinkedIn, Virtual Interviews, and Hiring Decisions" width="640" /></span></a></div><p></p><p><span style="background-color: white; color: #1c1d20;"><span style="font-family: arial;">Technology-mediated interviews (TMIs), such as videoconferencing and asynchronous interviews, can help both companies and job applicants save time and money in the selection process. The social distance mandates and people’s concerns about the widespread coronavirus during the pandemic have accelerated TMIs’ adoption. While the global economy is getting out of the pandemic, TMIs will likely stay, especially during the initial screening stage, as more companies want to embrace the four-day work week and the remote work trends.</span></span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;">Besides TMIs, more HR managers use job candidates’ <a href="https://www.hospitalitynet.org/opinion/4102575.html" rel="noopener" style="background-color: transparent; box-sizing: inherit; color: #cd1e25; text-decoration-line: none; touch-action: manipulation;" target="_blank">LinkedIn profiles</a> to access their qualifications and overall organization fit. It becomes prudent for hiring managers and job seekers to understand how job candidates’ TMI performance and LinkedIn profiles might jointly affect HR managers’ hiring decisions in the real world.</span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="box-sizing: inherit; font-weight: bolder;"><span style="font-family: arial;">The research</span></span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;">Accordingly, I worked on a project with <a href="https://www.linkedin.com/in/rlfernandogarcia/" rel="noopener" style="background-color: transparent; box-sizing: inherit; color: #cd1e25; text-decoration-line: none; touch-action: manipulation;" target="_blank">R.L. Fernando Garcia</a> at SM Hotels and Conventions Corporation in the Philippines and Dr. <a href="https://www.linkedin.com/in/yung-kuei-huang-a46514b/" rel="noopener" style="background-color: transparent; box-sizing: inherit; color: #cd1e25; text-decoration-line: none; touch-action: manipulation;" target="_blank">Yung-Kuei Huang</a> at National Ilan University in Taiwan. We published our work in <a href="https://www.sciencedirect.com/science/article/pii/S0261517722001728" rel="noopener" style="background-color: transparent; box-sizing: inherit; color: #cd1e25; text-decoration-line: none; touch-action: manipulation;" target="_blank"><em style="box-sizing: inherit;">Tourism Management</em></a><em style="box-sizing: inherit;">, </em>answering two research questions:</span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;">RQ1: How do HR managers’ assessments of a job candidate in the first TMI affect their hiring decisions?</span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;">RQ2: To what extent do job candidates’ attributes on LinkedIn affect HR managers’ hiring decisions?</span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="box-sizing: inherit; font-weight: bolder;"><span style="font-family: arial;">The method</span></span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;">We collected the field data from 44 HR managers in a hospitality/real estate firm, who evaluated 400 job candidates’ TMI performance and their LinkedIn profiles in two different timeframes. In Time 1, the HR managers rated their likelihood of advancing a candidate to the next round of interviews immediately after they assessed his/her TMI performance. In Time 2, the HR managers went on to evaluate the job candidate’s LinkedIn profile (unless it did not exist) and rated once again their likelihood of advancing the candidate to the next round of interviews.</span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="box-sizing: inherit; font-weight: bolder;"><span style="font-family: arial;">The results</span></span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;">Out of the 400 job candidates, only 340 had a LinkedIn profile. Through a series of statistical analyses (exploratory factor analysis and regression analyses), we found that before the HR managers evaluated job candidates’ LinkedIn profiles (Time 1):</span></p><ol style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><li style="box-sizing: inherit;"><span style="font-family: arial;">Applicants’ virtual presence in TMI was negatively related to hiring decisions.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Applicants’ leadership potential and interpersonal competence were positively associated with hiring decisions.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">The positive relationship (influence) between leadership potential and hiring decisions was stronger for those with a better virtual presence than those with a poorer virtual presence.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">The positive relationship (influence) between interpersonal competence and hiring decisions was weaker for those with a better virtual presence than those with a poorer virtual presence.</span></li></ol><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;">After the HR managers evaluated job candidates’ LinkedIn profiles (Time 2):</span></p><ol style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><li style="box-sizing: inherit;"><span style="font-family: arial;">HR managers’ hiring decisions became more favorable for candidates with a LinkedIn profile (vs. those who do not).</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Having more spelling/grammatical mistakes buffered the positive effect of hiring decisions in Time 1 on hiring decisions in Time 2.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">We calculated the overall assessment score for a job candidate’s LinkedIn profile, including job relevance (the extent to which information presented in an applicant’s LinkedIn profile is relevant to the applied job), completeness (the extent to whether an applicant has a completed LinkedIn profile), and information consistency (to indicate the extent to which information shown in an applicant’s LinkedIn profiles support his/her words during TMIs). A favorable overall LinkedIn assessment enhanced the positive effect of hiring decisions in Time 1 on hiring decisions in Time 2.</span></li></ol><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi57YN14dAOb0R4DEe2-n4D1dwBAdlCf5jPPNbL8KHlQl5qT-5NHVY09TOHw81z0CWaefS2daWI897HaeCB-fAV9dsZR_CDYhvWdDipb4tp5dhyPWEcUOAT9XOolknK_TACVywaWWguhLxaE_vrFGmWNo6hpH_NHFBPwWpX4TnGQowjTqv4mKyyTUMA/s1302/LinkedIn%20Virtual%20Interview%20HR%20Manager%20Hiring%20Decision%20Linchi%20Kwok%20Research.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img alt="The Graphic Abstract of the Research Study" border="0" data-original-height="886" data-original-width="1302" height="436" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi57YN14dAOb0R4DEe2-n4D1dwBAdlCf5jPPNbL8KHlQl5qT-5NHVY09TOHw81z0CWaefS2daWI897HaeCB-fAV9dsZR_CDYhvWdDipb4tp5dhyPWEcUOAT9XOolknK_TACVywaWWguhLxaE_vrFGmWNo6hpH_NHFBPwWpX4TnGQowjTqv4mKyyTUMA/w640-h436/LinkedIn%20Virtual%20Interview%20HR%20Manager%20Hiring%20Decision%20Linchi%20Kwok%20Research.jpg" title="LinkedIn and Virtual Interview's Impact on HR Managers' Initial Hiring Decisions" width="640" /></span></a></div><p></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="box-sizing: inherit; font-weight: bolder;"><span style="font-family: arial;">The practical implications</span></span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="box-sizing: inherit; font-weight: bolder;"><em style="box-sizing: inherit;"><span style="font-family: arial;">Recommendations for HR managers</span></em></span></p><ul style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><li style="box-sizing: inherit;"><span style="font-family: arial;">Add “information consistent” to their LinkedIn assessment rubrics, besides “spelling and grammar errors,” “completeness,” and “relevance.”</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Be more cautious about the negative impacts of a candidate’s virtual presence on TMIs.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Combine TMIs and face-to-face interviews to assess a job candidate’s interpersonal competence.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Use LinkedIn as an alternative and quick method for background checks.</span></li></ul><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;"><span style="box-sizing: inherit; font-weight: bolder;"><em style="box-sizing: inherit;">Suggestions for jobseekers</em></span><br style="box-sizing: inherit;" /><span style="box-sizing: inherit; font-weight: bolder;"><em style="box-sizing: inherit;"></em></span></span></p><ul style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><li style="box-sizing: inherit;"><span style="font-family: arial;">Invest in their physical appearance in front of a camera but not to the extent that HR managers doubt their authenticity.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Demonstrate their interpersonal competencies and leadership potential with real examples from their past experience.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Ensure their LinkedIn profiles are completed and free of spelling and grammatical errors.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Use LinkedIn profiles to showcase the evidence that supports their words during interviews.</span></li><li style="box-sizing: inherit;"><span style="font-family: arial;">Highlight the competencies and job experience relevant to the applied positions on LinkedIn.</span></li></ul><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="box-sizing: inherit; font-weight: bolder;"><span style="font-family: arial;">The conclusion</span></span></p><p style="background-color: white; box-sizing: inherit; color: #1c1d20; margin-bottom: 1rem; margin-top: 0px;"><span style="font-family: arial;">This study answered the research questions using the data collected from real HR managers and job candidates. Referring to your company’s HR practices or your personal experience either as an HR manager or a job applicant, to what extent do you agree or disagree with the above research findings? For what reasons?</span></p>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com6tag:blogger.com,1999:blog-550644928710399345.post-8368045667098212272022-09-30T06:00:00.000-07:002022-09-30T06:00:00.260-07:00Are you worried if you would get penalized for choosing remote work? <p style="text-align: center;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgRnvx_hDWST6Ej7atHAoOIkDus1xvbydZd2xhvb-e4V7_hKw6fb6oe9ton67oAZG1SwOyuj-1PWvvq6e7tkZF9muuqCKmkXJC060dOCwRsEztcXPZJsSo1leaMQ9HxUy4VZHI23LjSIOSE5CcWe_GT-37mEJB4urvjF8ZpMJLM8yeWR4Bq4mvPvmRC/s1024/Career%20concerns%20for%20choosing%20remote%20work%20wfh%20linchi%20kwok%20viewpoint.jpg" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: arial;"><img alt="A female worker looking worried in front of a laptop" border="0" data-original-height="683" data-original-width="1024" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgRnvx_hDWST6Ej7atHAoOIkDus1xvbydZd2xhvb-e4V7_hKw6fb6oe9ton67oAZG1SwOyuj-1PWvvq6e7tkZF9muuqCKmkXJC060dOCwRsEztcXPZJsSo1leaMQ9HxUy4VZHI23LjSIOSE5CcWe_GT-37mEJB4urvjF8ZpMJLM8yeWR4Bq4mvPvmRC/w640-h426/Career%20concerns%20for%20choosing%20remote%20work%20wfh%20linchi%20kwok%20viewpoint.jpg" title="Work anxiety for remote work wfh" width="640" /></span></a></div><p></p><span style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: arial;">Many people were forced to work from home when the pandemic hit. After two years of remote work, people have discovered the benefits that remote work offers. People want </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forbes.com%2Fsites%2Ftracybrower%2F2022%2F08%2F14%2Fpower-is-shifting-away-from-employees-can-remote-work-survive%2F&data=05%7C01%7Clkwok%40cpp.edu%7C196b410ae3304ac8dc2108da83360ae4%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637966565467213607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=dFGNgQfBsTjFPMUrj%2BlG2q8sYgEoV3MenPxT8CzQ3tg%3D&reserved=0" originalsrc="https://www.forbes.com/sites/tracybrower/2022/08/14/power-is-shifting-away-from-employees-can-remote-work-survive/" shash="ze12DyvP/3uxsgqm06O8cLX7o9G1hvez03N/KrVECIGRiqSPwPhb7k8qnkQxCh01oq+ePYcOvxiF6kzuRcpnTQbidGQTyRTKDwTs2/3D+HCsWeot9tPGS5ZgFJFPR/UXeo8f4jtTZrX6sQlbhIVaDZiTt03apuYr3HqPNT4whzo=" style="color: #0563c1; text-size-adjust: auto;" target="_blank" title="Original URL:
https://www.forbes.com/sites/tracybrower/2022/08/14/power-is-shifting-away-from-employees-can-remote-work-survive/
Click to follow link."><span style="color: #4a6ee0; font-family: Arial, sans-serif;">the flexibility</span></a><span style="font-family: arial;"><span style="caret-color: rgb(0, 0, 0); text-size-adjust: auto;"> </span><span style="caret-color: rgb(0, 0, 0);">of where, how, when, and how much they work, but companies have begun demanding workers to work in the office. More people become anxious about their careers if they continue working from home. </span><span style="caret-color: rgb(0, 0, 0);"> </span></span><div><span style="font-family: arial;"><br /></span><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">Where does the anxiety come from?<span class="Apple-converted-space"> </span><o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"><span>Some companies have already required employees to resume in-person work five days a week; others still offer hybrid work schedules or fully remote work to employees. The<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.npr.org%2F2022%2F08%2F18%2F1111157591%2Freturn-to-office-career-job-work-from-home-punish&data=05%7C01%7Clkwok%40cpp.edu%7C196b410ae3304ac8dc2108da83360ae4%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637966565467213607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Lznq6Ap39P4S3ROOdZjENdd2SQvwNWVYezGqdUcAwS8%3D&reserved=0" originalsrc="https://www.npr.org/2022/08/18/1111157591/return-to-office-career-job-work-from-home-punish" shash="TvE8YZ53pFydFqMLdeaR55HzBmzCej5OCuNDr9kbUmVxLMhvjSXP6NTgZBZDtmVfGn1cLoItjrSEh7kgbCEmg7jCM8aLacVuimVx1GxPMbQZwyLEoyOYjNV18eCBPgWCvM6Y+nTJf4JHaidP/0TR4i9yx6ngN+aexmbJM4UJ6Hs=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.npr.org%2F2022%2F08%2F18%2F1111157591%2Freturn-to-office-career-job-work-from-home-punish&data=05%7C01%7Clkwok%40cpp.edu%7C196b410ae3304ac8dc2108da83360ae4%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637966565467213607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Lznq6Ap39P4S3ROOdZjENdd2SQvwNWVYezGqdUcAwS8%3D&reserved=0"><span face="Arial, sans-serif">anxiety</span></a><span><span class="Apple-converted-space"> </span>arises when employees worry that their choice of remote work would hurt their careers.<span class="Apple-converted-space"> </span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><i>“If you want a job, stay remote all the time. If you want a career, engage with the rest of us in the office. … No judgment on which you pick, but don’t be surprised or disappointed by certain outcomes.”</i><span class="Apple-converted-space"> </span>said a CEO of an investment banking company.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Remote work might not offer people as much “exposure” at work as compared to in-person work. Hence, remote workers’ contributions might not be recognized easily. Hence, they may feel the pressure to work in the office more often.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">For some people, remote work is a trade-off between life and a career. They want a life and do not mind sacrificing their career. However, a voice also says people should not be penalized for their choices. They believe people need not choose between life and a career. They want both. <span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><span style="font-family: arial;">Remote work in the hospitality and tourism industry<o:p></o:p></span></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">Most jobs in the hospitality and tourism industry require in-person interactions. Still, some back-of-the-house or managerial jobs, such as call centers and analytic work, can be done remotely.<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">I spoke to a few Cal Poly Pomona alums holding managerial positions in the industry. They told me they did not feel comfortable working at home often while all front-line employees were required to work on the property full time. Plus, working in the office makes it easier for them to handle any unexpected circumstances on the property.<o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;">If you get to choose, will you want to work in the office or at home? What are the reasons?<span class="Apple-converted-space"> </span><o:p></o:p></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in; text-size-adjust: auto;"><b><i><span style="font-family: arial;">References<o:p></o:p></span></i></b></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><span>Brower, T. (2022, August 14). Power is shifting away from employees: Can remote work survive?<span class="Apple-converted-space"> </span><i>Forbes Magazine.<span class="Apple-converted-space"> </span></i>Available via<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forbes.com%2Fsites%2Ftracybrower%2F2022%2F08%2F14%2Fpower-is-shifting-away-from-employees-can-remote-work-survive%2F&data=05%7C01%7Clkwok%40cpp.edu%7C196b410ae3304ac8dc2108da83360ae4%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637966565467213607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=dFGNgQfBsTjFPMUrj%2BlG2q8sYgEoV3MenPxT8CzQ3tg%3D&reserved=0" originalsrc="https://www.forbes.com/sites/tracybrower/2022/08/14/power-is-shifting-away-from-employees-can-remote-work-survive/" shash="ze12DyvP/3uxsgqm06O8cLX7o9G1hvez03N/KrVECIGRiqSPwPhb7k8qnkQxCh01oq+ePYcOvxiF6kzuRcpnTQbidGQTyRTKDwTs2/3D+HCsWeot9tPGS5ZgFJFPR/UXeo8f4jtTZrX6sQlbhIVaDZiTt03apuYr3HqPNT4whzo=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forbes.com%2Fsites%2Ftracybrower%2F2022%2F08%2F14%2Fpower-is-shifting-away-from-employees-can-remote-work-survive%2F&data=05%7C01%7Clkwok%40cpp.edu%7C196b410ae3304ac8dc2108da83360ae4%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637966565467213607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=dFGNgQfBsTjFPMUrj%2BlG2q8sYgEoV3MenPxT8CzQ3tg%3D&reserved=0"><span face="Arial, sans-serif">https://www.forbes.com/sites/tracybrower/2022/08/14/power-is-shifting-away-from-employees-can-remote-work-survive/</span></a><span><o:p></o:p></span></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><span>Ganun, J. (2022, August 18). A new work anxiety: Will I be penalized for working from home?<span class="Apple-converted-space"> </span><i>The NPR News.<span class="Apple-converted-space"> </span></i>Available via<span class="Apple-converted-space"> </span></span><a contenteditable="false" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.npr.org%2F2022%2F08%2F18%2F1111157591%2Freturn-to-office-career-job-work-from-home-punish&data=05%7C01%7Clkwok%40cpp.edu%7C196b410ae3304ac8dc2108da83360ae4%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637966565467369847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1EgFmvmCH%2FiLTSR7p2%2F2Pb2xLqFU%2FA9BbQhRRmOe1gU%3D&reserved=0" originalsrc="https://www.npr.org/2022/08/18/1111157591/return-to-office-career-job-work-from-home-punish" shash="Fj1dDMLNVgjYTZeJ4vmV0+YKpmmxdrp3pcjYKP0kpdpRdw2CTOuqvVbjNoQGAaL0z+nzpbgZbNzXBKDEjNjiL2T8qa/PJJljvXNLwEqd2hdZttq2TAqwAKeDZLmqFmoiJy9nLR7oyO1LkcmTPtzi1JXUx0Ei84sSq+k85/gyzaw=" style="color: #0563c1;" title="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.npr.org%2F2022%2F08%2F18%2F1111157591%2Freturn-to-office-career-job-work-from-home-punish&data=05%7C01%7Clkwok%40cpp.edu%7C196b410ae3304ac8dc2108da83360ae4%7C164ba61e39ec4f5d89ffaa1f00a521b4%7C0%7C0%7C637966565467369847%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1EgFmvmCH%2FiLTSR7p2%2F2Pb2xLqFU%2FA9BbQhRRmOe1gU%3D&reserved=0"><span face="Arial, sans-serif">https://www.npr.org/2022/08/18/1111157591/return-to-office-career-job-work-from-home-punish</span></a></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;"><br /></span></p><p class="MsoNormal" style="caret-color: rgb(0, 0, 0); margin: 0in 0in 0in 0.5in; text-indent: -0.5in; text-size-adjust: auto;"><span style="font-family: arial;">Note: This article was also published in <i><a href="https://hospitalitynewsny.com/category/contributors/linchi-kwok/">The Hospitality News Magazine</a>. </i>The picture was downloaded from <a href="https://www.virtualvocations.com/blog/employer-tips-advice/support-employees-struggling-with-remote-work/">VirtualVocations.com</a>.</span></p></div>Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.com5