tag:blogger.com,1999:blog-550644928710399345.post3884994770641127046..comments2024-03-27T05:15:09.261-07:00Comments on Linchi Kwok, Ph.D.: Does Guest History Interfere with Guest Privacy?Linchi Kwokhttp://www.blogger.com/profile/07442479571857032065noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-550644928710399345.post-38746677822288577322013-02-28T19:13:00.557-08:002013-02-28T19:13:00.557-08:00Im just curious on how long are they keeping the r...Im just curious on how long are they keeping the record? And it is possible to track down people just by asking the desk counter Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-550644928710399345.post-8135719906010013522011-10-13T06:43:09.215-07:002011-10-13T06:43:09.215-07:00This topic has extremely convincing evidence on bo...This topic has extremely convincing evidence on both sides of the argument. Personally, I would really appreciate if the hotel that I was staying knew my name and small details that make my stay more comfortable. This would make me feel much more comfortable and most likely make me remember the establishment as a cut above the rest. However, I can definitely understand how people who are more private and like to keep to themselves would feel uncomfortable or put off if staff knew their history. I agree with Sarah as well, I think that it is all about personal preference which is what the hospitality industry is all about. Some people would love to be treated as if their hotel staff knew them and made it a personal experience, but others prefer to be in and out without that sort of attention.Alexa Papasnoreply@blogger.comtag:blogger.com,1999:blog-550644928710399345.post-69579094297084806922011-10-04T06:17:13.140-07:002011-10-04T06:17:13.140-07:00I believe this is an extremely interesting topic. ...I believe this is an extremely interesting topic. The Wall Street Journal poses great ideas and points. While it might not be the most attractive situation to think about…Say someone is visiting a hotel for an affair as most do commonly take place in hotels. If someone were to call out to me, “Hello Mrs. Rosencrans” it would not only make me feel extremely uncomfortable but also could pose problems in other ways (in that particular situation). <br />On the flip side, having a hotel staff member greet you by name makes you not only feel special but also feel as though you are more at home than a hotel. I can say from personal experience I much prefer being greeted and knowing the staff well as opposed to slipping under the radar being treated like a stranger every time I stay at the same hotel. I believe it enhances ones stay to be personally greeted etc. but that is MY opinion. <br />The reason this topic is so interesting, just as Prof. Kwok mentioned is because it is so opinion based and situational. After thinking a lot about the topic and watching the video a few times I can’t say I have come to a general conclusion of what I think a hotel should do. I believe it is a guest’s preference and a guests right to have their privacy but also be given the greatest deal of hospitality. So I will have to agree with Prof. Kwok on this one! It is a confusing matter that only each person can answer for themselves. <br /><br />Sarah RosencransSarah Rosencransnoreply@blogger.com