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Showing posts from May, 2017

Can hotels stop the growth of Airbnb?

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As a substitute for the traditional lodging facilities, including hotels, hostels and short-term rentals, the increasing supply of Airbnb properties is no doubt making an impact on hotels' bottom lines. So, can hotels stop the growth of Airbnb?  Hotels' strategies for fighting against Airbnb Hotels are working hard to fight against the competition from Airbnb, other room-sharing websites and online travel agents (OTAs). For example: Hotels are encouraging travelers to search and make reservations directly on the hotels' websites by offering special discounts if they book directly, even though this strategy might possibly push Airbnb and OTAs to work closely together against hotels.Hotels are reinventing loyalty programs to win more new travelers and, at the same time, keep their repeat customers.More hotels are adding local flavors to lure travelers. If travelers choose Airbnb over hotels because they want to gain some unique experience as a local resident, this strategy ma…

Let's imagine how hotels and restaurants are run in smart cities

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We have seen more robots and machines are replacing humans in the service sector. This trend is irreversible, but the good news is there are ways to cope with such changes at work. What if these changes also take place in the macro level? Then, what can businesses do to embrace this wave of innovations? Indeed, the cities where we live have also become "smarter" than ever. According to The Wall Street Journal, more cities are now using different types of data to make people's living safer and healthier and the cities' operations more efficient. The rise of smart citiesBoston The city works with Waze, a navigation app from Google, to improve traffic conditions. Officials are able to respond to traffic problems, such as a double-parked truck or a fender-bender more quickly. Chicago The Department of Innovation and Technology developed an algorithm to predict the risk of a restaurant for spreading food-borne illnesses. The algorithm uses 11 variables in prediction, includin…