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Showing posts from April, 2017

Machines are now replacing humans in service jobs

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I am not joking. Machine serving people has now become the new reality, as I suggested in my recent discussion on Multibriefs.com .



Here are just some examples:
A restaurant with no hosts, no waiters, and no tablesBurger-flipping robotsRobot baristasRobot that makes saladsSelf-ordering service - Domino's Pizza, McDonald's, Starbucks, and Wendy'sFood delivery robotsThe robotic butler service in hotelsThe automatic drink dispenserPersonal assistantsSelf-driving carsDoes it become obvious that the new era of machines serving people has already arrived? I think it is now the time for those who are feeling the panic of being replaced by machines or robots at work to reconsider their career paths. Manual labor will certainly be replaced, and the only way for us to survive in this competition is to become the leaders in the field.

How to shut down bad online reviews

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What can managers do to shut down bad online reviews? Here is a real example: 

It started at the Broadway Oyster Bar in St. Louis this February when Mary S., a Yelper, left the business with a one-star rating and a description of the negative experience she received in the restaurant. As a reference, the restaurant is now being monitored by Yelp for any content related to media reports, meaning some reviews have been or would be removed from the business's page on Yelp, but the restaurant has an overall 4.4 star rating from more than 900 Yelpers in March. Mary went there for a birthday dinner. She claimed that she had a reservation for a party of nine people, but the party waited for two hours before they were finally seated. To make it even worse, because there were three additional people joining the party and the manager was unwilling to work with them, they would have to wait for longer to be seated together or be split up. She then took the group of 12 people with her to a nearb…

Put a Stop to Booking Abandonment (by Karen Valeria Sandoval)

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"A second chance is all hoteliers need to get back in the game." By saying that, I am referring that the staggering numbers hotel websites get from the horrors of booking abandonment, which can be better understood as "cart abandonment." There could be various reasons why guests decide to leave a hotel website during the booking process. For example, a consumer may feel unnecessary to continue browsing in the hopes for a better price later; or the hotel website lacks the information that the customer is looking for. If your hotel has ever experienced book abandonment by consumers, remember that a second chance does exist! That is, with the help of 'retargeting'.

Why and where is the abandonment?

No business wants to be abandoned, especially when it was over something as small as a payment issue on the website. It has been found that about 81% of guests desert the travel booking with the following reasons: 

39% - Browsing around and wanting a wider variety thro…