Posts

Showing posts from 2016

Looking forward to 2017 with a review of 2016

Image
Are you ready for a new year? I know I am. As we are looking forward to 2017, let's review some of the key events and discussions in 2016 as published at MultiBriefs.com.   Impacts from the major events in 2016There were several surprising, if not revolutionary, changes in 2016 that need our special attention as we enter 2017. Here are some examples: Donald Trump will officially become the 45th president of the United States after the inauguration on Jan. 20. I do not believe his presidency or his comments about illegal immigrants will stop people from traveling to the U.S., but his foreign policies — such as tighter border controls and new regulations or procedures of handling visas for temporary visitors — might have a negative impact. Meanwhile, Trump's infrastructure plan may boost the travel and tourism industry, providing easier, faster and safer access to a destination.A growing number of terrorist attacks in Europehave made (or soon will make) it more difficult to travel…

Forbes releases the top 10 food and restaurant trends of 2016

Image
Forbes magazine released the top 10 food and restaurant trends of 2016. Based on the options of five culinary experts, the trends were identified as the following:

Asian Twists on Comfort Food - #kimchi, #Sriracha, #dashiBetter Butters - #flavorCoconut Everything - #chips, #truffles, #waterCook-it-Yourself Meal Kits - #dish, #recipes, #flavors Dukkah - #Egyptian, #seeds, #nuts, #spices Farm-raised Fish - #sustainabilityFilipino Cuisine & Flavors - #lumpia, #adobo, #pancit, #halo-haloMiso - #umani, #marinades, #saladdressings, #snakes, #donuts, #icecreanNut Cheeses - #nutmilk Turmeric - #saladdressings, #cocktail 
Do you think some or all of these trends will stay in 2017? 
#HospitalityBrief in English

#HospitalityBrief in Cantonese

#HospitalityBrief in Mandarin

The picture was downloaded from Foodservice Consultants Society International.

Convenience over Class: Serving Vino in Cans (by Kristen Rinck)

Image
A recent trend has emerged in the beverage industry that pinpoints a change in attitude and behavior in consumers. Want to find out what this new trend is? Next time you are at a grocery store, walk down the wine aisle and look for something out of the ordinary. Between all of the wine bottles, something different will pop out: wine cans. It now seems that beer is not the only alcoholic beverage sold in cans. Within the past year, the creation and consumption of canned wine have greatly increased. In fact, canned wine sales have more than doubled in the past year, according to a Business Insider study.  The study showed that sales of canned wine reached up to a revenue of $6.4 million in 2015 and so far to $14.5 million in 2016. Although canned wine currently only makes up about 1% of the market, the growth rate is rapidly climbing, comments Sommelier, Andrew Jones. 

The idea of canned wine only began a few years ago. Andrew Jones, who started Field Recordings winery in Paso Robles, Ca…

2017 hotel trends: Some indications from AHLA 2016 Lodging Survey

Image
Recently, the American Hotel and Lodging Association (AHLA) and Smith Travel Research (STR) released the "2016 Lodging Survey." The goal of this biennial survey is to provide a current and comprehensive understanding of hotel operations, with the possibility of identifying the critical travel trends heading into 2017. The survey covers a wide range of areas. I highlighted the key findings from the survey on Multibriefs.com, but here is a brief summary: TechnologyAlmost all hotels across various chain scales (from luxury to economy hotels) adopt central reservation systems (94-100 percent).More hotels are using mobile apps for customer service, including checking-in into a hotel. 98 percent of hotels offer high-speed in-room internet service with wireless access, with fewer hotels charging for the service. Fewer hotels are using social networking sites for marketing purposes, dropping from 93 percent in 2014 to 87 percent in 2016. Additional discussions for consideration: Repla…

Automation in Hospitality: A Blessing or a Curse? (by Joanna Stanley)

Image
In recent years the world has become increasingly automated.Tasks that were once performed painstakingly and methodically by humans are beginning to be completed by robots, machines, and programs.Some people see this as a blessing.Others see it as a curse.In reality, it can be either depending on how it is used, which is why hospitality professionals must be aware of the current technology in order to learn how to use it, but not abuse it.
Hospitality is a people-centered business.It is also generally based on service, not products.As a result, hospitality is one of the most labor-intensive industries in the world.Many of the services the guests require cannot be duplicated by a machine or a robot—at least not in a satisfactory manner.When a guest orders their food at a restaurant they want a server present to explain menu items, answer questions and make recommendations.When a business traveler arrives a hotel after a long flight and meeting, they want to be greeted by someone who i…

How to sell your empty banquet rooms in three simple steps (by Akram Chahin)

Image
Many hotels and restaurants struggle in selling their empty banquet rooms, especially during soft seasons and weekdays. Hotels and restaurants must learn how to maximize their sales and be efficient in booking their empty space. Based off of my experience during a project in collaboration with the sales team of DoubleTree Hotel, Santa Ana, I have developed a simple three-step process in order to achieve that goal: Analyze, Target, and Execute.
Analyze Directors and managers of all departments should gather together and develop a marketing plan in which they should discuss the demographics of clients that would be a perfect fit for the hotel’s type of space and environment. They should also discuss how these demographics can achieve the organization’s goals in term of sales and occupancy rates. These targeted segments should be categorized and prioritized. For example; if the hotel is in a middle of a business area, corporate events should be their main target with social events being se…